Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.64

4.6 Rating 16,740 Reviews

92 %

of reviewers recommend Papier

4.6

Based on 16,740 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Papier:

Papier is the new and simple way to personalise and send beautifully designed cards to friends and loved ones, as well as create bespoke invitations & stationery.

Visit Website

Email:

support@papier.com

Write Your review

Tell us how Papier made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Papier 5 star review on 23rd February 2025

601

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Our custom thank you cards for our wedding were beautiful, however they took quite a long time to arrive compared with other orders and companies, only between 7-10 days but felt a long time and we didn’t feel they were packaged securely at all. Thankfully nothing happened to them but I would have preferred more robust packaging”

Helpful Report

Posted 5 months ago

“I have used the work planner and now I use the well being journal which I love. I love the range of different covers and the content is so well thought out. Highly recommend!”

Helpful Report

Posted 5 months ago

“Beautiful personalised diary. I just wish the cover came with a clear backing to protect it from stains as it has proven quite hard to find an A5 clear plastic cover that fits it accurately but nonetheless, I am really excited to use this mid diary for the year to come!”

Helpful Report

Posted 5 months ago

“Wish the monthly calendar boxes were bigger but other than that can’t complain!”

Helpful Report

Posted 5 months ago

“I absolutely love the designs and quality of the product! The weekly planner I got isn't exactly perfect fo rmy needs, but I get so excited to use it and I am enjoying it. I also feel like my pencil/pens write so easily on the paper. I tend to not use all the extra features of planners but I hope to try some of them out!”

Helpful Report

Posted 5 months ago

“Great quality for price. Fast delivery. Makes the perfect gift and I absolutely love it”

Helpful Report

Posted 5 months ago

“Really high quality and fast delivery. Also, there is a great variation in products.”

Helpful Report

Posted 5 months ago

“Lovely personalised academic diary which arrived beautifully wrapped. Some many options to choose from. I will be back for presents.”

Helpful Report

Posted 5 months ago

“I wanted to like my academic planner so much. I love the layout and design. It is beautiful aesthetically, however, the paper is super thin and flimsy. The font and gridlines are crazy thin and light - I'm 28 and its hard for me to read. Finally the front and back cover are also very flimsy they provide no structure for when you are actually using the planner. I took on a whole project just to reinforce them with stronger material.”

Helpful Report

Posted 5 months ago

Hi Hannah, thanks for sharing your feedback! We're so sorry to hear that you're disappointed with your academic planner! If you could please share some images of the item received to support@papier.com we can absolutely look into this further for you and help with a solution. Best wishes and apologies again, Papier CS Team

Posted 5 months ago

“Beautiful personalised diaries, journals & more. They are a please to use everyday.”

Helpful Report

Posted 5 months ago

“I really like the layout of the academic diaries which i use for school since it makes it easy to keep organised with all of the different sections. The paper quality is also amazing and very pleasant to write on which i like too. There are many different styles of diaries with lots of different options to choose from so it fits everybody. Definitely will return to this company for another diary in the furture for the next academic year.”

Helpful Report

Posted 5 months ago

“Good quality, written out really well, and super cute!”

Helpful Report

Posted 5 months ago

“I wanted to create something memorable for my wife's special birthday. The Papier products were perfect, my son and I created 5 photo albums of 10 years of memories. Adding extra pages was easy and the site overall very simple to use. The albums arrived and the quality of image and album did not disappoint. It should also be mentioend, that the customer care form Papier is excellent.Staff are available to answer questions via chat and e-mailed questions are answered promptly. I will definitely use Paier again and would highly recommed if wanting to create a personalised photo album of a high standard but at an acceptable cost.”

Helpful Report

Posted 5 months ago

“I love the quality of the personalised cards. I make one for my son's birthday thank you cards and Christmas thank you cards every year and they are always gorgeous! Great quality and arrived quickly.”

Helpful Report

Posted 5 months ago

“I have used Papier products for years, always fabulous!”

Helpful Report

Posted 5 months ago

“I highly recommend Papier products. Everything is well made and thoughtfully designed for day to day use!”

Helpful Report

Posted 5 months ago

“My diary came promptly all the way to Australia. It was beautifully packaged. Almost too nice to open. Almost.”

Helpful Report

Posted 5 months ago

“Delivery takes weeks with no update on order”

Helpful Report

Posted 5 months ago

Sorry to hear this, Heather! I can see Nicole has placed a replacement for the missing items. Please do reach back out to us at support@papier.com if you have any further issues! Papier CS Team

Posted 5 months ago

“Beautiful personalized diary! I love using it”

Helpful Report

Posted 5 months ago

“I am extremely disappointed with my recent planner I recieved after being a loyal user. As a college student, this is my one splurge every year and now I feel so taken advantage of and my faith in this brand is shattered. I decided to try the spiral bound and for $40, you would expect more than a cheap plastic cover. Normally, the quality is great. I get a new design + personalized every year and was excited to try the new spiral. I assumed (I guess stupidly) this new option would be the same quality as I was used to - dead wrong. It looks and feels so cheap, bends easily, and is super thin. I wish I could get my money back, but I had such good experiences before that I didn't even consider I would need to. I wish I could go back and choose the original binding, I'm just so sad.”

Helpful Report

Posted 5 months ago

So sorry to hear this, Rebecca! We've reached out via email to arrange a solution. Papier CS Team

Posted 5 months ago

Papier is rated 4.6 based on 16,740 reviews