Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.64

4.6 Rating 16,719 Reviews

92 %

of reviewers recommend Papier

4.6

Based on 16,719 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Papier:

Papier is the new and simple way to personalise and send beautifully designed cards to friends and loved ones, as well as create bespoke invitations & stationery.

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Email:

support@papier.com

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Papier 5 star review on 19th February 2025

Kelsey

Papier 5 star review on 16th February 2025

Cole

599

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The incorrect initials were embossed on book. So very disappointing as it was meant to be special Xmas gift.”

Helpful Report

Posted 1 month ago

So sorry to hear this, Lisa! Please do pop over a photo showing the issue to support@papier.com and we'll be happy to look into this for you. Papier CS Team

Posted 1 month ago

“I get a new planner from them every year! I love the deisgns and the ability to customize. 12/10 expereince always! Last year I ordered the wrong planner type and reached out to customer service and they helped me right away! Very happy!”

Helpful Report

Posted 1 month ago

“Excellent quality so pleased with my new diary”

Helpful Report

Posted 1 month ago

“The book ordered was much nicer than photographed and made the gift recipient so very happy.”

Helpful Report

Posted 1 month ago

“My daughter asks for a new personalised diary every year, she loves them. They come nicely packaged and a good choice of patterns. It’s quite difficult adding a name to the template and would have liked to be able to make the name larger. Quite expensive but for a years worth of use it’s money well spent.”

Helpful Report

Posted 1 month ago

“I have ordered my holiday cards from Papier for years. There are so many wonderful designs that it's hard to pick just one! My friends and family comment about how fun our cards are each year. The editing process is simple and easy. I do wish shipping was free or cheaper.”

Helpful Report

Posted 1 month ago

“I was really excited to receive my order of custom photo calendars, but I was extremely disappointed with the final product. Unfortunately, the experience didn’t meet my expectations of Papier. If I could give zero stars, I would. Here’s why: I ordered three custom calendars for my family before the holidays, and while they did arrive on time, the quality was far from acceptable. First, the month of June was completely blank—none of the images I uploaded were included, which was incredibly frustrating but somewhat manageable. Second, the months of July and December had the dates all wrong, making the calendars unusable. I will definitely be warning those around me not to order from Papier, especially for custom products. While I did appreciate the friendly customer service, the poor production quality and lack of attention to detail make me feel that this company isn’t worth anyone’s time or money.”

Helpful Report

Posted 1 month ago

We're so sorry for the issues with your calendar order, Jeni - this is of course not in line with our usual standards and not the experience we want for our customers. I can see Sian has assisted with a refund but please do reach back out to us if you have any further queries. Papier CS Team

Posted 1 month ago

“I love Papier, their notebooks are so pretty and beautiful designed with durable and strong paper. The spacing of the dotted notebooks is just what i like, as too spacey pages drives me a bit crazy. However, I actually ended up creating my own planner for this year because the ordinary planner does not offer enough space for me to make notes about my everyday tasks at work. I also found myself only really using the week planner, as flipping back and forth between monthly to-dos was too overwhelming and would rather have it all in one place at the start of each month. but I didn't mind creating my own planner, it was enjoyable and left room for creative expression”

Helpful Report

Posted 1 month ago

“I have never received the package. Thank you for the follow up with the shipping company !”

Helpful Report

Posted 1 month ago

So sorry to hear about the delivery delay, David! I can see your order is now out for delivery today but please do reach out to us at support@papier.com if you have any further issues. In the meantime, we've refunded the shipping fee paid for you. Papier CS Team

Posted 1 month ago

“Notebooks great, leather diaries awful!”

Helpful Report

Posted 1 month ago

So sorry to hear this! I can see Simrah has assisted with a partial refund for the disappointment but please do reach back out to us if you have any further queries. Papier CS Team

Posted 1 month ago

“Unfortunately my agenda came damaged. I asked for a different version of the same product (hard back to protect the shipping) and was only offered replacement/discount.”

Helpful Report

Posted 1 month ago

Sorry to hear this, Jamie! Sadly, we are only able to offer like-for-like reprints. I can see Melissa assisted with a partial refund for the trouble but please do reach back out to us if you have any further queries. Papier CS Team

Posted 1 month ago

“Love the quality of the materials and the beautiful design.”

Helpful Report

Posted 1 month ago

“What a beautiful product, I purchased this for my sons birthday. Thank you, I love it!”

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Posted 1 month ago

“A bit of luxury in an everyday item makes a perfect gift every time 😊 Always good quality, at a reasonable price and never had issues with delivery.”

Helpful Report

Posted 1 month ago

“This is my 2nd year in a row ordering my planner from here and I absolutely love them! I’ve since ordered several notebooks and note card gifts too. Instead of 15% discounts here and there, I am suggesting a rewards system where you accumulate points towards discounts because the percentage off expires pretty quickly!”

Helpful Report

Posted 1 month ago

“I love both of my personalized items I purchased from Papier ! (Journal & 2025 planner) I love how the back of the planner has grid pages , lined pages and so forth. The paper does not bleed through which is very important regarding a planner and paper quality. I love them ! The art on the front of the planner is beautiful and of great quality 🖤This was my second time making an order and I will continue to do so throughout the years ! 🖤”

Helpful Report

Posted 1 month ago

“Love the look and feel of the diary but I wanted what I ordered last year - leather not hardcover and slightly more space for each day. Last year's was perfect!”

Helpful Report

Posted 1 month ago

“Overpriced for the quality of their products.”

Helpful Report

Posted 1 month ago

Thank you for your feedback, Jennifer - we're so sorry to hear about the disappointment! Please do reach out to us at support@papier.com with any photos of the issues and we'll be happy to look into this. Papier CS Team

Posted 1 month ago

“I ordered a memory book for my dad’s 80 th birthday party. The estimated delivery date was 2 days before his birthday . It is now 11 days since I ordered the book and have now been told delivery will be delayed due to a supply issue. I was told yesterday it was to be dispatched today so communication is very poor and I’m extremely disappointed”

Helpful Report

Posted 1 month ago

We're so sorry for the delay to your order and the inconvenience this has caused you. I can see Angela has assisted with a postage refund but please do reach out to us at support@papier.com if you have any further queries. Papier CS Team

Posted 1 month ago

“I got this for a friend as a gift. She LOVED it. Quality and Fun Personalization I did was spot on perfect. I ordered one originally which was stolen from mailroom and Xmas was right around the corner. I reordered with personalization and updated the shipping a bit, but to my excitement was received even a few days early and still before xmas. (and in a fun fed ex envelope). Customer Service, quality, and website were Fantastic ~ I highly recommend and will use again. Thanks for saving xmas :)”

Papier 5 star review on 8th January 2025

Helpful Report

Posted 1 month ago

Papier is rated 4.6 based on 16,719 reviews