Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.64

4.6 Rating 16,721 Reviews

92 %

of reviewers recommend Papier

4.6

Based on 16,721 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Papier:

Papier is the new and simple way to personalise and send beautifully designed cards to friends and loved ones, as well as create bespoke invitations & stationery.

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Email:

support@papier.com

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Papier 5 star review on 23rd February 2025

Veronica

Papier 5 star review on 19th February 2025

Kelsey

Papier 5 star review on 16th February 2025

Cole

600

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a memory book for my dad’s 80 th birthday party. The estimated delivery date was 2 days before his birthday . It is now 11 days since I ordered the book and have now been told delivery will be delayed due to a supply issue. I was told yesterday it was to be dispatched today so communication is very poor and I’m extremely disappointed”

Helpful Report

Posted 1 month ago

We're so sorry for the delay to your order and the inconvenience this has caused you. I can see Angela has assisted with a postage refund but please do reach out to us at support@papier.com if you have any further queries. Papier CS Team

Posted 1 month ago

“I got this for a friend as a gift. She LOVED it. Quality and Fun Personalization I did was spot on perfect. I ordered one originally which was stolen from mailroom and Xmas was right around the corner. I reordered with personalization and updated the shipping a bit, but to my excitement was received even a few days early and still before xmas. (and in a fun fed ex envelope). Customer Service, quality, and website were Fantastic ~ I highly recommend and will use again. Thanks for saving xmas :)”

Papier 5 star review on 8th January 2025

Helpful Report

Posted 1 month ago

“Excellent customer service! I ordered a personalized planner for my sister-in-law as a gift, but it got lost in the mail. Papier handled my inquiry very quickly and offered to print a new one, and ship it directly to her with priority. I also have previously ordered one for myself, and I am very happy with the quality.”

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Posted 1 month ago

“Great customer service. Quick response and helpful.”

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Posted 1 month ago

“Great quality!”

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Posted 1 month ago

“We never received the package. Can you help us ?”

Helpful Report

Posted 1 month ago

So sorry for the delivery delay here, Francois! From your tracking, I can see there was a recent update so this should be with you soon. Please do reach out to us at support@papier.com if this isn't with you safely within the next few days, and we'll be happy to assist further. Papier CS Team

Posted 1 month ago

“Delivery was on time. The quality of the journal and stickers are excellent. Would definitely recommend and be returning to purchase a diary.”

Helpful Report

Posted 1 month ago

“The 2025 calendar I ordered for my daughter was beautiful quality, arrived on time and she absolutely loves it.”

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Posted 1 month ago

“Great experience with Papier as always! I love these diaries, I always look forward to starting a new year with a new papier diary! The patterns and designs are always so beautiful 🥰”

Helpful Report

Posted 1 month ago

“Disappointing quality and less than stellar customer service solutions. I ordered a 365 day planner, customized it, used it for about 2 days and the pages holding the cover on have already started tearing and I had to tape the binding together. Emailed customer support, they can’t replace it because they are sold out and offered a small discount (~$7) Frustrating when you get excited about a purchase pay ~$40 and they won’t even stand by the product.”

Helpful Report

Posted 1 month ago

So sorry to hear about the disappointing experience here! Please feel free to get back to Ellie's email if you'd like to proceed with an alternative solution at this stage. Papier CS Team

Posted 1 month ago

“Absolutely adore Papier things, have bought several diaries for friends/relatives since discovering them!”

Helpful Report

Posted 1 month ago

“Never receivec the book even if I orderd it dec 2 ne as a christmas gift.”

Helpful Report

Posted 1 month ago

So sorry for the delivery delay here, Emilie! I can see from your tracking that this is now out for delivery today but please do reach out to us at support@papier.com if you have any further queries. Papier CS Team

Posted 1 month ago

“Good products and services available.”

Helpful Report

Posted 1 month ago

“Everything about the recipe book was amazing! Great size, quaility, and look. It came in on time and was wrapped nicely!”

Helpful Report

Posted 1 month ago

“It may not be the cheapest photo book to buy however it is definitely the most attractive looking. Easy to make and great quality”

Helpful Report

Posted 1 month ago

“Ordered 2 journals and 2 pens at start of December, only one journal arrived in time for Xmas. I received an email to confirm that The other journal was “delayed” a day or two due to unforeseen printing error, it’s now 7th January and I’ve not received the journal or pens (surely these could’ve been sent with the journal that did make it in time for Xmas?) No updates offered by papier, I have had to chase this end and have been told the same thing, no update on when it’ll be dispatched. I’ve finally asked if I can choose a different design to maybe get sooner? The pens I wanted are now out of stock. Tbh I’d not order again, I recommend passion planner instead.”

Helpful Report

Posted 1 month ago

We're so sorry for the delay to your order, Caitlin - this is of course not in line with our usual standards. I can see Nicole has assisted with a partial refund but please do reach back out to us if you have any further queries. Papier CS Team

Posted 1 month ago

“Ordered the Gratitude Journal for my sister as a gift. It was lovely. Monogrammed how I asked, packaged beautifully, and shipped in a reasonable amount of time.”

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Posted 1 month ago

“I can not get over how much I love my planner!! It is so cute and has a section for everyting that I need! The paper is really thick and nice quality as well!”

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Posted 1 month ago

“I bought weekly diaries from Paier 2 years in a row and love them very much! Also, after a couple of failed attempts with other companies, I ordered wedding thank you cards with Papier and I'm very impressed with the quality and service. So now Papier is hands down my favourite stationary shop!”

Helpful Report

Posted 1 month ago

“Beautiful notebook/planner. Shipping was fast. These would make great gifts, as you can choose customization.”

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Posted 1 month ago

Papier is rated 4.6 based on 16,721 reviews