Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.64

4.6 Rating 16,740 Reviews

92 %

of reviewers recommend Papier

4.6

Based on 16,740 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Papier:

Papier is the new and simple way to personalise and send beautifully designed cards to friends and loved ones, as well as create bespoke invitations & stationery.

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Email:

support@papier.com

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Papier 5 star review on 23rd February 2025

601

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Products are always beautiful and come within one week!”

Helpful Report

Posted 5 months ago

“Friendly and useful, lovely cards!”

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Posted 5 months ago

“Great service and an absolutely gorgeous journal.”

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Posted 5 months ago

“Beautiful agenda that looked exactly as I had pictured it. I have yet to use it because my classes haven't started yet, but I think it will be a staple for this academic year. Will probably purchase again next year too.”

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Posted 5 months ago

“I was completely impressed the professionalism and customer service of the Papier team. Excellent experience to order my wedding thank you cards. Special thank you to Steph when I ordered the wrong type of cards.”

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Posted 5 months ago

Thanks for your lovely feedback, Poppy! I'll certainly pass this on to Steph. Papier CS Team

Posted 5 months ago

“Love my planner! I use it every day and it helps keep me organized for monthly and weekly assignments. The colors are so cute too”

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Posted 5 months ago

“Great service , real quick responding when i had made and mistake and was quickly rectified with ease, product is real good quality and would definitely recommend … thank you Papier”

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Posted 5 months ago

“Easy to order personalise and quick delivery, great quality product”

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Posted 5 months ago

“The diary I bought was beautifully laid out with good quality paper. I choose the spiral version to keep open, flat, on my desk. The hard cover version would be better if you want to carry it around in a bag.”

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Posted 5 months ago

“Good customer service and lots of options and designs to choose from useful discounts available too but I'm not sure if there are any student discounts?”

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Posted 5 months ago

Thanks for your lovely feedback! We do offer a student discount with Student Beans, you can find out more here: https://www.papier.com/student-discount/ Papier CS Team

Posted 5 months ago

“I absolutely love Papier planners, but this one took especially long to be delivered and I was not able to have it by the start of school. It kept getting delayed and took forever to even be shipped out from Papier. That’s my only complaint though”

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Posted 5 months ago

“Vastly overpriced for a paper, ring bound planner. I was extremely disappointed with the quality. Photographs are misleading.”

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Posted 5 months ago

So sorry to hear this, Rebecca! If you'd like to reach out to us at support@papier.com with photos of the item, we'll be happy to look into this for you. Papier CS Team

Posted 5 months ago

“So great for grad school!!”

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Posted 5 months ago

“This is my second order from Papier. I love the academic planners and was gifted a few pens. The quality is amazing and it keeps me organized. Thanks Papier”

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Posted 5 months ago

“Love love love the look and feel of this planner. The only thing I’d change, is that I would put the month over review by the weekly reviews rather than having the months together, then all the weeks for the year together. Otherwise, it’s perfect!”

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Posted 5 months ago

“Favorite planner!”

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Posted 5 months ago

“Notebooks are very beautiful, well made and quality of paper are great. Cheerful covers make my days happy. But unfortunately ballpoint pens are junk. They are beautiful and stylish though, ink is clogged up after I used those for less than a month. Sad.”

Helpful Report

Posted 5 months ago

So sorry to hear this, Kyoko! If you'd like to reach out to us at support@papier.com with photos showing the issue, we'll be happy to resolve this for you. Papier CS Team

Posted 5 months ago

“This was my second purchase from Papier. I love that their diaries can be customized. But the quality isn’t perfect. The pen I ordered didn’t write smoothly, and the binding on my journal is crooked, so the pages stick out farther than the cover.”

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Posted 5 months ago

“My name Donna is mispelled. It should read Donna”

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Posted 5 months ago

Sorry to hear you had a mistake in your order, Donna! We've reached out via email to help you resolve this. Papier CS Team

Posted 5 months ago

“I was excited when I saw your collection, such a big choice and beautiful designs for the special occasion of two of my granddaughters starting university. A very useful gift, they both loved them. I never saw them as they went straight to their home. I wish I could have occasion to buy one for myself, but I will keep them in mind.”

Helpful Report

Posted 5 months ago

Papier is rated 4.6 based on 16,740 reviews