Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.64

4.6 Rating 16,714 Reviews

92 %

of reviewers recommend Papier

4.6

Based on 16,714 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Papier:

Papier is the new and simple way to personalise and send beautifully designed cards to friends and loved ones, as well as create bespoke invitations & stationery.

Visit Website

Email:

support@papier.com

Write Your review

Tell us how Papier made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Papier 5 star review on 19th February 2025

Kelsey

Papier 5 star review on 16th February 2025

Cole

599

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Honstly, it too expensive for just a journal. The paper is just paper, nother special. I can see where Ive written on the page behind the current page I'm writing on. Took forever to ship, and forever to get here (I do understand that the time of shipping is based on the shipping company.) Also, the shipping is not free. Im paying $40+ on a journal the shipping should 100% be free. Yes, the journal cover that I chose is cute, and I will be keeping it, but I will not be buying anything else from Papier.”

Helpful Report

Posted 1 month ago

Thank you for your review, Megan - we're sorry to hear about the disappointment here! Sadly, we don't offer free shipping at this time we'll certainly pass your feedback forwards. Regarding the quality of the item, do feel free to pop over any photos of the issue to support@papier.com and we'll be happy to look into this further for you. Papier CS Team

Posted 1 month ago

“I ordered the A5 2025 diary from Papier based on a review I read, but unfortunately, it hasn’t quite met my expectations. The layout feels poorly thought out and impractical. For instance, the diary includes sections for monthly goals, to-do lists, top priorities, and new habits, but these pages are grouped together in one section rather than being integrated at the start or end of each month. This means I have to keep flipping back and forth to find the relevant section, which is cumbersome and disrupts the flow of using it. There is also no ribbon or bookmark to hold your place, which seems like a basic feature that should be included, especially for a product at this price point. While the design itself is nice, I find it overpriced for something that requires extra effort and accessories, like tabs or bookmarks, to make it more user-friendly I don’t recommend this product.”

Helpful Report

Posted 1 month ago

Thanks for your review, Kim - we're so sorry for the disappointment with your planner and will certainly pass your feedback on! Regarding the missing bookmark, please do pop over a photo showing this to support@papier.com and we'll be happy to help. Papier CS Team

Posted 1 month ago

“Beautiful journals! Packages are packed with care and just lovely. Shipping is fast. Excellent customer service.”

Helpful Report

Posted 1 month ago

“Beautiful product and I can’t wait to use it! Unfortunately after opening it for the first time the spine was creased. Disappointing co suffering the cost”

Helpful Report

Posted 1 month ago

Sorry to hear this, Sarah! If you'd like to send over some photos of the issue to support@papier.com, we'll be happy to look into this. Papier CS Team

Posted 1 month ago

“I have not yet received my order after 5 days of it said it would arrive. I am extremely upset”

Helpful Report

Posted 1 month ago

Sorry to hear this, Monet! We've reached out via email to resolve this for you. Papier CS Team

Posted 1 month ago

“Beautiful cards with good quality paper and presented exactly like I had ordered”

Helpful Report

Posted 1 month ago

“Excellent products. Excellent service.”

Helpful Report

Posted 1 month ago

“I bought the Paper Academic Planner for my final year as an Undergraduate Psychology student. Cannot recommend it enough, it’s the perfect size, all the details are so helpful and thought out, perfect for organising your weekly/monthly schedule.”

Helpful Report

Posted 1 month ago

“Order was very slow, when notelets arrived was very disappointed the print at the bottom is barely legible, so annoyed as these were a gift for my daughter.”

Helpful Report

Posted 1 month ago

So sorry to hear this, Sammy! If you'd like to pop over a photo of the issue to support@papier.com, we'll be happy to help further. Papier CS Team

Posted 1 month ago

“I purchased the wellness and the productivity journals. I am extremely happy with how useful I am finding them. The productivity journal enables you to set out long term goals and self reflect throughout. Whilst also providing daily planning which you reflect on in the evening and tick off any of your set out tasks. The wellness journal allows you to self assess yourself in the holistic wellness groups and make comments tin ares you’d like to improve and how. I enjoy the morning and evening journal as it allows you to dive into how you’re feeling, your energy and what you’re grateful for. I’m finding these products extremely useful in my daily routine and is making a massive improvement in my mental health management.”

Helpful Report

Posted 1 month ago

“I liked my paper but it would have been helpful if you mentioned what capacity the boxes held.”

Helpful Report

Posted 1 month ago

“enjoyed the note book! came as ordered and the quality of the cover and paper was great.”

Helpful Report

Posted 1 month ago

“My delivery, a gift for a friend, arrived with quality discrepancies. I reached out to the company with pictures of the product and recieved no follow-up. I will not be reccomending Papier to friends and will no longer be buying from them in the future.”

Helpful Report

Posted 1 month ago

So sorry to hear this! We've reached out via email now to arrange a solution. Papier CS Team

Posted 1 month ago

“Best annual gift to myself at the start of every year!”

Helpful Report

Posted 1 month ago

“It was my first purchase with you and overall I'm happy with the product and personalization. I'm disappointed in the packaging it's shipped in. With cutting down on material used for shipping, it sacrifices the condition it arrives in... damaged.”

Helpful Report

Posted 1 month ago

Sorry to hear this, Rebecca! If you'd like to pop over a photo showing the damage to support@papier.com, we'll be happy to look into this for you. Papier CS Team

Posted 1 month ago

“I look forward to getting myself a new planner every year! The customer service is great, the designs are fun, and the product quality is wonderful.”

Helpful Report

Posted 1 month ago

“Great service and quality”

Helpful Report

Posted 1 month ago

“Not happy. I ordered two journals by accident and immediately sent a message to cancel one. I received and paid for two.”

Helpful Report

Posted 1 month ago

Sorry to hear this, Mary! We've reached out via email now to arrange a solution. Papier CS Team

Posted 1 month ago

“Amazing planners! Every year I buy all my diaries, journal etc. exceptional customer support!”

Helpful Report

Posted 1 month ago

“Great product, very satisfied!”

Helpful Report

Posted 1 month ago

Papier is rated 4.6 based on 16,714 reviews