Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.64

4.6 Rating 16,734 Reviews

92 %

of reviewers recommend Papier

4.6

Based on 16,734 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Papier:

Papier is the new and simple way to personalise and send beautifully designed cards to friends and loved ones, as well as create bespoke invitations & stationery.

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Email:

support@papier.com

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Papier 5 star review on 23rd February 2025

601

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good book but I liked the paper back option they used to do. Still a return customer.”

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Posted 4 months ago

“Beautiful quality stationery. It arrived lovingly wrapped, which added to the excitement in opening it. There was an issue with the online tool's clarity on which layers were on top of each other, but this got resolved quickly by customer service at no extra cost for me.”

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Posted 4 months ago

“Exceptionally quality, style and level of service is great.”

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Posted 4 months ago

“Poor quality on the new undated planner! Looks and feels cheap. Plus the pen holder doesn't fit. No where near as good as my other two purchases. Bummer....smh”

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Posted 4 months ago

Hi Camilla, Thanks again for sharing your feedback with us. We're so sorry to hear that you're unhappy with your recent order and have reached out via email to help sort, but haven't yet heard back. In case this has not been received successfully, could you please share some images with our team at support@papier.com so we can determine if the item has printed as expected and help further? Best wishes and apologies again, Papier CS Team

Posted 4 months ago

“We used Papier for our wedding invitations, information cards, RSVPs and Thank You cards. It is so easy to use and has so many different options to choose from you are guaranteed to find something to match your theme/style! All of the products we have received have been beautifully made, brilliant quality and delivered super fast. If I need anything else I will only ever use Papier, just an all round brilliant website!”

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Posted 4 months ago

“The best paper products ever”

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Posted 4 months ago

“I have ordered personalised diary for a fee years now, always received a perfect product”

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Posted 4 months ago

“Terrible company, they pride themselves on being a luxury photo album provider. They are quick to take money - almost £100 per book - and then not deliver on time frames. No compensation for the delay provided. Especially given the urgency of a bereavement. No understanding from the team and instead I’m advised after 3 weeks to simply cancel the order if I don’t care. I spent ages organising and creating the album but my time obviously isn’t precious.”

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Posted 4 months ago

Hi Sanjana, thanks so much for sharing your experience, we're so sorry for the disappointment caused here! Regarding the option to cancel your order, we're truly so sorry if this felt insensitive and if it came across that way. We extend this option to any customers who may no longer wish to proceed with an order if it's for a special occasion that might be missed and is not able to be expedited, but we extend our biggest apologies again that this came across otherwise. I can confirm that my colleague has processed a 20% refund on your order in addition to the previous shipping refund as an apology for the delay and trouble caused. It may take up to 10 days for this to reflect in your banking account if you haven't seen this come through on your end just yet. If you require further support, please do not hesitate to reach out to support@papier.com. Best wishes and our apologies again, Papier CS Team

Posted 4 months ago

“still waiting for my photo book!!”

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Posted 4 months ago

Hi Duncan, Thanks for sharing your experience with us - we're so sorry to hear that your order has been delayed. I can see that the order has been upgraded to express delivery free of charge so that this can arrive to you as quickly as possible once dispatched, and your shipping fees paid on the order have been refunded as a further apology for the trouble. If for any reason you'd like to cancel the order before dispatch, we can help with this if needed - please do get in touch at support@papier.com if so. Our biggest apologies again for the wait! Best wishes, Papier CS Team

Posted 4 months ago

“Unfortunately due to Supplier issues your end my product was not available for the required date, it was a birthday present, I paid extra for prompt delivery, I had to cancel the order.”

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Posted 4 months ago

Hi Georgina, thank so much for sharing your experience with us. We're so sorry to hear that your order was delayed and subsequently did not make it in time for your gifting occasion. I can see that the order has been cancelled and fully refunded by my colleague, this should be reflected in your banking statements within 5-10 days. We're so sorry again for the disappointment caused here. Best wishes and apologies again, Papier CS Team

Posted 4 months ago

“I absolutely love these planners and this should have been a 5* review, but for one change that was made this year. The Papier logo is now very prominent on the front of the book... as well as being on the back. It may sound a little silly, but I've never been a big logo person. They definitely are welcome to the back, but having the brand name be the main focal point on the front is disappointing... It detracts from the design in my mind. Other than that, the quality is excellent, size is perfect, and I love the two ribbon place markers.”

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Posted 4 months ago

“This is the third one of these diaries excellent dia I have bought from you. My daughter loves them as it helps her sort out her busy lifestyle. This year's cover is lovely, my opinion as she hasn't seen it yet.”

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Posted 4 months ago

“There seems to be a manufacturing issue as the paper is wavy and has not been trimmed in line with the cover. It therefor hangs out of the top and side of the book. A big disappointment after such a long wait!”

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Posted 4 months ago

Hi Kate, Thanks so much again for the sharing this feedback. We're so sorry to hear that there's been an issue with your order received, and have reached out to you to help further. If you haven't received our email, please can you send across images of the item received to support@papier.com so we can help further with sorting a suitable solution for you? We're so sorry again for the trouble with your order! Best wishes, Papier CS Team

Posted 4 months ago

“It’s been more than 20 days that my order is on hold with you, apparently due to a ‘technical issue with supliers’. This is unacceptable. I wasn’t informed of that before buying it and there is no banner on your website at the moment making customers aware of this problem.”

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Posted 4 months ago

Hi Marcia, thanks for sharing your review with us. We're so sorry for the delay to your order and disappointment caused by this! I can see this has been marked as delivered to you on October 12th, but if you haven't successfully received this order please send us a note confirming your address to support@papier.com and our team will help sort this further for you. Best wishes and apologies again, Papier CS Team

Posted 4 months ago

“Dear Papier, I love all of your products. This time I purchased a pack of hi-liters but they have all dried out. I am unable to use them. I took some photos. Would you like me to send them? Please can you send me a pack of hi-liters that work? Thank you for your notebooks and diary which are beautiful. My friend used to buy them for me and now she has moved away I am hooked and so buying them for myself. I wont go anywjhere else for my diaries or notebooks now!”

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Posted 4 months ago

“Beautiful stationary and cards.”

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Posted 4 months ago

“Great product. Very happy with the outcome. Our order arrived damaged, likely by courier as the outer box was damaged. Papier responded within minutes and had a replacement order out to us at no charge.”

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Posted 4 months ago

“I designed a photo album with Papier which turned out very pretty. However, delivery came in 4 days later than estimated which was very inconvenient as this was a gift for a particular occasion.”

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Posted 4 months ago

Thanks for your feedback, Christianna! We're so sorry to hear about the delay to your order - a shipping fee refund has been processed to compensate this now. Papier CS Team

Posted 4 months ago

“Great variety of designs to choose from, received my order in a timely fashion. Quality product.”

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Posted 4 months ago

“Lovely products good quality”

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Posted 4 months ago

Papier is rated 4.6 based on 16,734 reviews