Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.64

4.6 Rating 16,721 Reviews

92 %

of reviewers recommend Papier

4.6

Based on 16,721 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Papier:

Papier is the new and simple way to personalise and send beautifully designed cards to friends and loved ones, as well as create bespoke invitations & stationery.

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Email:

support@papier.com

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Papier 5 star review on 23rd February 2025

Veronica

Papier 5 star review on 19th February 2025

Kelsey

Papier 5 star review on 16th February 2025

Cole

600

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My order was never delivered. Papier then dispatched another replacement which was also never delivered 😂🥲🥲🥲 I ended up using Moonpig to order a birthday card as my order from Papier went to Santa claws and Santa hot lost I guess 😂 this was during Christmas. So terrible”

Helpful Report

Posted 1 month ago

We're so sorry to hear your card didn't arrive safely! I can see Suzanne has assisted with a refund but please do reach back out to us if you have any further queries. Papier CS Team

Posted 1 month ago

“Well The quality is amazing, the product is super useful my only complain is that I placed an order for a custom productivity planner, and I got a standard one, it was a gift for my wife so I was really disappointed.”

Helpful Report

Posted 1 month ago

Sorry to hear that you had a mistake in your order, Carlos! We've reached out via email to help resolve this for you. Papier CS Team

Posted 1 month ago

“The book layout is lovely, but the paper quality is thin/poor and ink shows through.”

Helpful Report

Posted 1 month ago

Thanks for your feedback, we're so sorry to hear that! If you'd like to reach out to us at support@papier.com with photos of the item, we'll definitely look into this for you. Papier CS Team

Posted 1 month ago

“Such a unique, and thoughtful present! Ordered last minute for my mom for Christmas and she loved it! Also came earlier than expected! I am not one who normally gives reviews on products good or bad, but the personalized cookbook was such an amazing present I had to leave a review! Also love the variety of choices on the website, will definitely be buying from here a lot in the future!”

Helpful Report

Posted 1 month ago

“Still haven't received our order”

Helpful Report

Posted 1 month ago

Thanks for your review, Lisa! I can see Nicole has now assisted with a replacement but please do reach out if you have any further queries. Papier CS Team

Posted 1 month ago

“Products are lovely but arrived after Xmas despite ordering in good time which meant my nieces were missing part of the Xmas gifts. This was disappointing.”

Helpful Report

Posted 1 month ago

So sorry to hear about the delay here, Paula! We've refunded the postage fee paid as compensation. Papier CS Team

Posted 1 month ago

“International shipping could be quicker”

Helpful Report

Posted 1 month ago

Thank you for your feedback - we're sorry to hear about the delivery delay here! Please do reach out to us at support@papier.com if this does not arrive safely and we'll be happy to help. Papier CS Team

Posted 1 month ago

“I ordered gifts but they did not come with gift cards so my people didn’t know who sent them! The actual products are fine, as advertised.”

Helpful Report

Posted 1 month ago

Oh no, we're so sorry to hear that the gift notes were missing from your orders! This has been flagged with the printing team. Please do reach out to us at support@papier.com if you have any further queries. Papier CS Team

Posted 1 month ago

“The bullet journal I bought was beautiful, but I noticed once i started using it that the pen was coming straight through to the other side.”

Helpful Report

Posted 1 month ago

Thanks for your feedback - we're sorry to hear about the disappointment here! Please do reach out to us at support@papier.com with photos of the item and we'll be happy to help. Papier CS Team

Posted 1 month ago

“This company had a strong selection of stationary in the price point I was looking for. User experience was good and the product received was excellent.”

Helpful Report

Posted 1 month ago

“I look forward to my Papier book every year. They are so well made with lovely paper that is wonderful to write on (I use a Micron), adorned with beautiful artwork, and I just love to personalize the cover. I look forward to opening it every morning to start checking things off. I love to open it up and check in with myself in the evening to see how I did and reevaluate what needs to be done. Its become such a ritual for me. Thank you for putting such attention to detail in all your products.”

Papier 5 star review on 5th January 2025

Helpful Report

Posted 1 month ago

“Very pleased with our purchase, was a Christmas gift and the recipient loved it so much passed the info to friends on Christmas morning”

Helpful Report

Posted 1 month ago

“Considering that my order was to be delivered BEFORE Christmas, and I am yet to receive it, I’m not impressed.”

Helpful Report

Posted 1 month ago

So sorry to hear about the delivery delay here, Samantha! I can see Andia has assisted with a refund and the order has now been marked as delivered, but please do reach back out to us if you need anything else at all. Papier CS Team

Posted 1 month ago

“I loved the spiral softcover planner I got last year so much I ordered the same this year. I am very disappointed with how light the print is on the inside. It’s barely readable! I don’t think I’ll be purchasing again unless they fix this issue.”

Helpful Report

Posted 1 month ago

We're so sorry to hear about the disappointment here, Kaila! We've reached out via email now to arrange a solution. Papier CS Team

Posted 1 month ago

“Lovely quality products. I'd love to be able to insert photos digitally to be printed into the diary at the start of each month of the year planners too! Just an idea :)”

Helpful Report

Posted 1 month ago

“Bought it as a last minute gift for my sister and it came earlier than expected! She loved it!”

Helpful Report

Posted 1 month ago

“Papier offers beautiful designs and frequent discounts, but my experience was marred by a delayed delivery despite paying a fee. Although they refunded the delivery cost, it didn’t change the late arrival. That said, the quality of the products was excellent, and I would order again—just earlier, especially around the holidays.”

Helpful Report

Posted 1 month ago

Thanks for your feedback, Angharad! We're so sorry for the delivery delay here, I can see Steph has assisted with a delivery fee refund but please do reach back out to us if you have any further queries. Papier CS Team

Posted 1 month ago

“Very pleased with product description and was given enough information on website.”

Helpful Report

Posted 1 month ago

“I ordered a 2025 planner in late December 2024 and paid full price. Received a July 2024-June 2025 calendar. Useless to me Response was you got what you ordered. Very disappointing, will not order from them again”

Helpful Report

Posted 1 month ago

We're sorry to hear this, Janice! We've reached out to you via email now to arrange a solution. Papier CS Team

Posted 1 month ago

“I am not quite sure how I agreed to go on your mailing list but, since I ordered a menu book for my granddaughter, just before Christmas, I have been inundated with far two many promotion emails. You have put me off your company so much that I never want to hear from you again. As my granny used to say, "Moderation in all things."”

Helpful Report

Posted 1 month ago

Sorry to hear this, Peter - we'll certainly pass your feedback forwards! In the meantime, we've unsubscribed you from our mailing list. Papier CS Team

Posted 1 month ago

Papier is rated 4.6 based on 16,721 reviews