Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.64

4.6 Rating 16,740 Reviews

92 %

of reviewers recommend Papier

4.6

Based on 16,740 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Papier:

Papier is the new and simple way to personalise and send beautifully designed cards to friends and loved ones, as well as create bespoke invitations & stationery.

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Email:

support@papier.com

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Papier 5 star review on 23rd February 2025

601

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I love Papier, great designs, good value and easy to order”

Helpful Report

Posted 5 months ago

“I bought an academic diary and I have to say that even though I am a huge Papier fan I am disappointed with the quality. The cover is not strong at all and isn’t going to last 2 mins in a work bag.”

Helpful Report

Posted 5 months ago

So sorry to hear about the disappointment with your order! Please feel free to reach out to us at support@papier.com with photos of the item and we'll be happy to look into this for you. Papier CS Team

Posted 5 months ago

“The products and service are very good. The only thing I would criticise is the editing function. I don’t find this easy to use!”

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Posted 5 months ago

“I love the layout of the Papier planners! It's the only planner that I have used throughout an entire year instead of fizzling out. When I ordered my second Papier planner, the planner got lost in the mail. I had a great experience working with the Papier support email. My problem was resolved within 24 hours! Can't recommend mine enough!”

Helpful Report

Posted 5 months ago

Thanks for your lovely feedback, Caroline! I'll definitely pass this on to Maya! Papier CS Team

Posted 5 months ago

“I was recommended Papier from a sub on journaling when I was looking to transition out of my current monthly journal. I found that the productivity planner had most of the things that I loved about my previous journal and loved that I could have a design that spoke to me. I ordered 3 different journal types and when I received my order one was missing the personalization. I followed the directions for a faulty order on the website and received a prompt response along with an email confirming that a replacement was being sent, which was more than I was expecting. Great experience from start to finish and will have me coming back as a customer!”

Helpful Report

Posted 5 months ago

Thanks for your lovely feedback, Vicki! I'll certainly pass this on to Olivia for you. Papier CS Team

Posted 5 months ago

“We absolutely adored the designs however can’t add a QR code which we would require”

Helpful Report

Posted 5 months ago

“Such lovely products. Looking forward to using my new academic diary next week when I go back to work.”

Helpful Report

Posted 5 months ago

“This is my second year buying an agenda from Papier and I have absolutely loved them. They're so cute and keep my life so organizeed.”

Helpful Report

Posted 5 months ago

“Absolutely love the planner, it's got the perfect layout for work and it's pretty and I love that you can customize it. It arrived beautifully wrapped as well. But the very first day I brought it to work, when I pulled it out of my bag the front cover was peeling. I hadn't even written anything in it yet and the front already looked worn and tattered. Very disappointed with how easily that happened.”

Helpful Report

Posted 5 months ago

So sorry to hear this! We've reached out to you via email now to arrange a solution. Papier CS Team

Posted 5 months ago

“Paid full price and it never arrived. Scam.”

Helpful Report

Posted 5 months ago

So sorry to hear this, Katie! We've reached out to you via email now regarding a replacement. Papier CS Team

Posted 5 months ago

“Very pleased with my planner!”

Helpful Report

Posted 5 months ago

“cover printed with stock text AND my text, wasn't visible in the mockup, and to fix it they wanted me to send back the customized notebook (at my expense). not throwing good money after bad, the covers are very low quality and thin”

Helpful Report

Posted 5 months ago

So sorry to hear this! If you could please reach to us at support@papier.com with your order number and photos of the item, we'll be happy to look into this further for you. Papier CS Team

Posted 5 months ago

“Bought a personalized undated planner for myself and one as a gift for a friend and they are perfection! Exactly what I wanted and my friend adores it.”

Helpful Report

Posted 5 months ago

“forgot 2/3 of my order for my wedding.”

Helpful Report

Posted 5 months ago

So sorry to hear this, this is of course not in line with our usual standards! I can see Melissa has processed a full refund on the missing items for you now. Papier CS Team

Posted 5 months ago

“The quality and aesthetic are very good in regards to stationery. The shipping and detail updates could be better with more consistent live updates. My package has come 4 days late, and there were very little updates that reflected its live status for me to plan accordingly for my semester appropriately.”

Helpful Report

Posted 5 months ago

“To begin, I wanted to share what I thought was a great idea! At the end of my niece's freshman year of college, she had her friends, professors and people she met sign any blank pages of her 2023-2024 Papier Academic Planner for her to keep as a remembrance of her first year of college, a sort of "freshman college yearbook." I thought that was a fabulous idea that I wanted to share with the Papier family!! My experience with Papier began in summer of 2023, I bought my first Academic Planners from Papier, one for my eldest niece for her freshman year of college and one my younger niece for her freshman year of high school. They ABSOLUTELY LOVED them!! I included the "Find the Balance" stickers for them also. One planner arrived damaged by water during transit and Papier rushed a new one out to my niece immediately, the customer service was AMAZING! This year, 2024, I bought planners and stickers again for both nieces and now also for my nephew, who is entering his freshman year of high school. I plan to continue purchasing their academic planners from Papier every year until all three finish their educations...so that is like for the next decade!!!”

Helpful Report

Posted 5 months ago

“I was super excited to receive my planner when I placed my order 20 days ago. Unfortunately, there was a problem with the shipping and I have not yet received my planner so it was returned to sender. Papier kindly resent it to me with faster shipping but now my order is delayed so it is supposed to come in next week. Customer service has been helpful, but for the price I paid for shipping and the planner itself this process should not be as frustrating as it has been. I will keep waiting for my planner, but I wish I would have had it since the first day of class last week.”

Helpful Report

Posted 5 months ago

So sorry for the shipping delay here, Oliva! We've processed a refund on the shipping fee paid to compensate this. Papier CS Team

Posted 5 months ago

“I got the ACADEMIC EVERGREEN SPIRAL PLANNER design by THE MET. It is overpriced and let me tell you why: 1. The paper is thin, so unless you're planning on using strictly pencil (why bother just use a digital calendar at that point) your ink will bleed through making your planning hard to read on both sides of the paper adding to visual clutter and messy visuals. Not cute. 2. The months are all in one section, so if you need to look at the calendar for the month it's not at the beginning of the weekly sections, so you have to flip through at least a dozen pages to find your monthly view. Good luck scheduling things on the phone during the week whilst having to look through all the previous weeks and month pages to find your current month. There is no monthly section tab, either. 3. No tabs!!! This means you have to add your own or have the patience of a saint to schedule multiple appointments or refer to your agenda. The months (see above) are set at the beginning of the calendar in a section that's not tabbed!?!?! Your weekly views are also not tabed by month and this is a pain for anyone who is trying to schedule in advance. Honestly I've gotten the same results from calendars at discount stores for one quarter of the price I paid for this. DO NOT WASTE YOUR MONEY.”

Helpful Report

Posted 5 months ago

So sorry to about the disappointment with your order, Lola! If you'd like to get in touch with us at support@papier.com, we'll be happy to arrange a solution for you. Papier CS Team

Posted 5 months ago

“I'm afraid the birthday card was 4 days late! Which was super frustrating.”

Helpful Report

Posted 5 months ago

So sorry to hear this, Kate! We've now processed a refund on the postage cost paid to compensate the delay. Papier CS Team

Posted 5 months ago

“I like the practicality of this planner, it’s so affordable and the ability to customize is a plus!”

Helpful Report

Posted 5 months ago

Papier is rated 4.6 based on 16,740 reviews