Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.64

4.6 Rating 16,713 Reviews

92 %

of reviewers recommend Papier

4.6

Based on 16,713 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Papier:

Papier is the new and simple way to personalise and send beautifully designed cards to friends and loved ones, as well as create bespoke invitations & stationery.

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Email:

support@papier.com

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Papier 5 star review on 19th February 2025

Kelsey

Papier 5 star review on 16th February 2025

Cole

599

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Love my planner so far but it was shipped to me damaged.”

Helpful Report

Posted 1 month ago

So sorry to hear this, Taylor! We've reached out via email to arrange a solution. Papier CS Team

Posted 1 month ago

“Really nice quality - happy with the result!”

Helpful Report

Posted 1 month ago

“Love the style of the diary, I gifted it to my boss for Christmas and she loved how it was personalised. Arrived quite quickly too!”

Helpful Report

Posted 1 month ago

“It looks more premium in the photos than in real life. The paper feels thick in touch, but when you write on it, the ink bleeds through to the other side. The layout is not very practical – a monthly overview is only available at the beginning of the calendar (whole year) instead of before each month. The color is also different from what you see online; I ordered dark green, but it’s 1-2 shades lighter, which is disappointing as it’s not the beautiful shade of green shown in the pictures. The price is on the higher side, but the calendar doesn’t fully reflect that quality. If you don't mind that it's still a good product.”

Helpful Report

Posted 1 month ago

We're sorry to hear this, Lydia - we'll certainly pass your feedback on! We've reached out via email to arrange a solution now. Papier CS Team

Posted 1 month ago

“This planner has the worst layout ever. You have to flip back and forth. Why are all the pages for each month not together? I am not using it. I need to buy another planner from elsewhere. Would like a refund for this terrible planner that costs way more than it's worth.”

Helpful Report

Posted 1 month ago

Thanks for your review - we're so sorry to hear about the disappointment with your planner! Our product pages do provide full details about the inside contents of our planners but we'll certainly pass your feedback forwards. Feel free to reach out to us at support@papier.com if you have any queries. Papier CS Team

Posted 1 month ago

“The journal is of good quality. The pages are not too thick but do not transfer the tint of pen or markers. The only issue is that I asked for a personalized name at the front, and it was without the name.”

Helpful Report

Posted 1 month ago

“Really love my planner, very good quality and perfect price.”

Helpful Report

Posted 1 month ago

“Planner for 2025 has poorer quality than the 2024 planner. My planner came with folded pages and lighter ink for some reason. I do not know if this was intentional. When asked for a refund, only 15% was refunded. No exchange for a new planner was offered.”

Helpful Report

Posted 1 month ago

We're so sorry to hear about the disappointment here! We've reached out via email now to follow up. Papier CS Team

Posted 1 month ago

“so so cute. I love all of Papier’s designs and spent hours looking through all the different notebooks, planners, and journals. finally decided on the Time to Bloom spiral notebook and Balance in the Blank Pages Self-Care journal. I’m obsessed and love that Papier supports talented graphic designers. Will be buying more from them in the future.”

Papier 5 star review on 14th January 2025

Helpful Report

Posted 1 month ago

“Ordered a welcome board in colour rose. It arrived and it was in colour white and the font wasn’t the correct size. Requested a replacement which then didn’t arrive. Asked again and was sent a replacement but this was also faulty with the same issues. All papier offered was a 30% refund as they stated ‘slight variations’ can happen with the colour and the font was the correct size according to the printers. Sent photo evidence that proved this was not the case but have been left with two faulty boards and only 30% refund.”

Helpful Report

Posted 1 month ago

We're so sorry for the disappointment caused here, this is of course not the experience we want for any of our customers. Your feedback has been passed forwards as we're always looking to improve our products based on customer's thoughts. Please do reach out to us at support@papier.com if you have any further queries. Papier CS Team

Posted 1 month ago

“Beautiful diary and pens. I'm feeling inspired to start filling it in right away.”

Helpful Report

Posted 1 month ago

“Whilst still offering excellent product choice and ease of use, I've found my last few deliveries with Papier to be taking longer than they used to. Whilst within the delivery window suggested, my orders would previously arrive earlier in the window. If I can't expect delivery quickly, because my use of Papier tends to be because I've been disorganised, then I'm not sure I'd see the value in using the site in future.”

Helpful Report

Posted 1 month ago

So sorry to hear this, Andy - we'll certainly pass your feedback on! If any of your orders do arrive late or fail to arrive, please don't hestitate to reach out to us at support@papier.com and we'll be happy to help. Papier CS Team

Posted 1 month ago

“Beautiful work! Really impressed with the quality”

Helpful Report

Posted 1 month ago

“Disappointed. I was looking forward to this planner but it’s very cheap quality. Then I find out I can’t return the item”

Helpful Report

Posted 1 month ago

Thanks for your feedback - so sorry to hear this! We've reached out via email to help resolve this for you now. Papier CS Team

Posted 1 month ago

“Hi Papier I am very interested on getting discounts because I ordered a gratitude journal early December and was told it would arrive by middle of December not only did the line of that book getting fully canceled but the estimated arrival kept going up I was looking forward to starting this by the start of 2025 and never received and had inconvenience from this I hope we can work this out thanks Happy new year, Bennett,”

Helpful Report

Posted 1 month ago

We're so sorry to hear that your order was affected by a stock issue, Bennett! We've reached out to you via email now. Papier CS Team

Posted 1 month ago

“Lovely address book, excellent quality as usual.”

Helpful Report

Posted 1 month ago

“Notebook was amazing. Only one small problem with packaging is thay it could be a bit thicker as it was damaged when arrived due to dog bite through packaging to notebook”

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Posted 1 month ago

“Great company with high quality products and clever designs! This book was set up just like a real recipe book which makes it feel professional and high quality.”

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Posted 1 month ago

“This is the prettiest notebook ive ever bought in my life!”

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Posted 1 month ago

“I like your products. Lovely choices & like that the products can be customised”

Helpful Report

Posted 1 month ago

Papier is rated 4.6 based on 16,713 reviews