Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.64

4.6 Rating 16,734 Reviews

92 %

of reviewers recommend Papier

4.6

Based on 16,734 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Papier:

Papier is the new and simple way to personalise and send beautifully designed cards to friends and loved ones, as well as create bespoke invitations & stationery.

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Email:

support@papier.com

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Papier 5 star review on 23rd February 2025

601

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Instantly resolved an issue with a non delivered product. Refunded in a matter of minutes. Excellent customer service, special thanks to Maya, I thoroughly recommend Papier.”

Helpful Report

Posted 4 months ago

Thanks for your lovely feedback, Mike - I'll be sure to pass this on to Maya for you! Papier CS Team

Posted 4 months ago

“delivery came late and no one responded to my emails! binding bit broken too”

Helpful Report

Posted 4 months ago

So sorry to hear this, Rebecca! If you'd like to reach out to us at support@papier.com with photos of the damaged item, we'll be happy to arrange a solution for you. Papier CS Team

Posted 4 months ago

“I placed an order with Papier on Sunday 20 September, after seeing numerous targeted advertisements on social media. My order included two personalised diaries and two recipe journals, totaling £105.00. On Monday 30 September, I reached out to Papier's Customer Service for an update on my order, as I had not received any correspondence regarding its status for the past ten days. Sian responded to my inquiry but provided an unsatisfactory answer, stating that the team could not provide further information on the delivery and that I would simply have to accept the delay. Although I was frustrated, I felt there was little I could do at that point. On Tuesday 8 October, I followed up again regarding my order, particularly as two of the four items were intended as gifts and were now significantly delayed. Nicole then confirmed that my order had been despatched, and it was finally delivered on Thursday 10 October - twenty days after I had placed my order. While I might have overlooked the poor service and delivery timeline, the quality of the products left much to be desired. For a company that invests heavily in advertising, the quality of the items was abysmal. The books were printed on substandard paper, with flimsy front covers. The pages were misaligned, protruding on three sides when the books were closed. Consequently, I could not gift two of the journals as they appeared cheap and unworthy. Given the quality I received for over £100, I was too disheartened to even escalate this matter, especially as the customer service representatives proved useless at resolving issues. I strongly advise potential customers to avoid Papier, as their products are of subpar quality and overpriced. There are many alternatives offering better quality at reasonable prices. This was my first experience shopping at Papier, and it will certainly be my last.”

Helpful Report

Posted 4 months ago

Thank you for taking the time to leave your feedback, Aiysha. We're so sorry to hear about your disappointing experience with us. Regarding the faulty items, please feel free to contact us at support@papier.com with photos showing the issues and we'll be more than happy to arrange a solution for you! Papier CS Team

Posted 4 months ago

“To me is the perfect Wedding card because it is very original and has not the usual images.”

Helpful Report

Posted 4 months ago

“Been ordering my yearly diaries for a few years now from Papier. Love the outside designs and the way you can personalise them. Not overly keen on new inside areas, new habits and priorities monthly goals, not all needed.”

Helpful Report

Posted 4 months ago

“Order massively delayed, customer service was very helpful but I still haven't received my item and it's been 3 weeks since I ordered it. Not particularly impressed at all”

Helpful Report

Posted 4 months ago

We're so sorry for the delay to your order, and the inconvenience this has caused you! I can see your order has been upgraded to our fastest shipping method and a refund processed on the shipping fee paid to compensate the delay. If you do feel you can no longer wait for the order, please do reach out to us at support@papier.com and we'll be happy to assist with a cancellation for a full refund. Papier CS Team

Posted 4 months ago

“I am very shocked at the quality of the card produced by Papier. I had uploaded pictures of myself and my partner (we are of darker skin tone) and we can barely see ourselves - the images that I uploaded were not all dark or taken in bad lighting. The card was of lower quality than other card services I have used before. Please make your printing more inclusive of those with darker skin tones. A shame because the design of the card was lovely.”

Helpful Report

Posted 4 months ago

We're so sorry to hear about the disappointment with your greetings card! Please do feel free to reach out to us at support@papier.com with photos of the item and we'll be happy to look into this further for you. Papier CS Team

Posted 4 months ago

“I LOVE Papier and my order. Such a good company and beautiful products too”

Helpful Report

Posted 4 months ago

“Papier provided a quick service, the wedding stationary we ordered, table plan, order of service etc in a lovely large size was great for the day, people commented how ovely it looked. But the key thing for me that was the response they gave when we realised we had errors on our table plan, copying and pasting names from different spreadsheets always produces an error and here it found me. Papier were great and helped solve the issue in quick time, which is great and much appreciated.”

Helpful Report

Posted 4 months ago

“The product i was expecting was white, with black and gold letters. Is not white white is like pink. Is not what is expect by the pictures and description of the producto. im very disappointed”

Helpful Report

Posted 4 months ago

So sorry to hear this, Camila! Please feel free to contact us at support@papier.com with photos of the item, and we'll be happy to look into this further for you. Papier CS Team

Posted 4 months ago

“The personalised diaries are gorgeous. We get them every year”

Helpful Report

Posted 4 months ago

“Had to cancel my order because they didn’t email me until the parcel date to let me know that they were having printing issues. Wouldn’t bother again.”

Helpful Report

Posted 4 months ago

We're so sorry for the disappointing experience here, Olivia! I can confirm your full refund has been processed and should be reflected in your statements in 5-10 working days. Please do reach out to us at support@papier.com if you have any further queries. Papier CS Team

Posted 4 months ago

“What review? I have not received anything, am still waiting for my order, three weeks now”

Helpful Report

Posted 4 months ago

We're so sorry for the delay to your order, and the inconvenience this has caused you! Your order has been upgraded to our fastest shipping method and a refund on the postage fee has been processed to compensate the delay. Papier CS Team

Posted 4 months ago

“Lovely book, well made and good quality pictures and text”

Helpful Report

Posted 4 months ago

“Very poor delivery service”

Helpful Report

Posted 4 months ago

We're so sorry to hear about the delay to your order, Rebekah! I can see a postage fee refund has been processed and this order has now been marked as delivered, but please do reach out to us at support@papier.com if you have any further queries. Papier CS Team

Posted 4 months ago

“I really like the layout of the website and the photo book designs are beautiful. I spent a while editing mine as the website was quite slow loading at times. There was a delay in receiving my photo album, but papier did notify me of this via email and it did arrive eventually a few days late. The paper quality was good, but some of the photographs sadly looked a little grainy. I am overall happy with the product, but I did feel that it was a little on the pricey side. I will most probably order more photo books in the future, but hopefully next time the website will be a little less laggy and slow, and I will be a little more selective of the photos I choose and make sure I select ones with crisper colours.”

Helpful Report

Posted 4 months ago

Thanks for taking the time to leave your feedback, Elizabeth! We're sorry to hear about the editing trouble and delivery delay. Regarding the graininess, please feel free to reach out to us at support@papier.com with photos of the item, and we'll be happy to look into this further for you! Papier CS Team

Posted 4 months ago

“The photobook we ordered was fabulous. Easy to upload and organise your photos and the flexible page layouts really made it special. We are delighted with our book which brings back wonderful memories of our son's wedding.”

Helpful Report

Posted 4 months ago

“Print was a lot lighter than I thought I never received my small refund”

Helpful Report

Posted 4 months ago

We're sorry to hear about the disappointment with your order, Scott! If you'd like to reach out to us at support@papier.com with photos of the item, we'll be happy to look into this further for you. Regarding your refund, I can see this was processed by Melissa on 26th September. I can see we've reached out with your STAN number so this can be traced with your bank, but please don't hestiate to contact us if you have any further queries on this. Papier CS Team

Posted 4 months ago

“Unfortunately, this review is being written for an order that has still not arrived. I ordered a large photo book for my Wife's birthday, with this being their main gift. The delivery estimate given was comfortably ahead of their birthday and given Papier's reputation, I believed this would arrive well in time. Sadly, this was not the case. As the day crept closer I contacted customer service for an update and they said one couldn't be provided, so I upgraded the delivery to be on the safe side. This didn't help, as it turns out the issue was with the Papier printers. I did everything I could to get an accurate delivery estimate, so I could work out whether the order would arrive before or after the birthday it was intended for but the only update that could be provided was that "you'll be notified when the printers have despatched your order". I cannot fault the niceness of the Papier customer service team, any agent I was put in contact with was very friendly and understood how frustrating the situation was. This issue though is the lack of any reasonable delivery estimate being provided. For reference of anyone reading, this order was placed on Monday 16th October with a delivery estimate of Friday 27th September (before I upgraded delivery that was said to shorten this delivery estimate to Thursday 26th September). As of today, if you go to the checkout on an order, the soonest delivery estimate is Wednesday 30th October, which I've been told is the latest my order will hopefully arrive by. I am yet to have a despatch notification and the Papier team noted this morning that my order will hopefully arrive ahead of the current checkout estimate. However, for an order placed a month ago that is now 3-weeks overdue, it's incredibly frustrating that an accurate delivery estimate still cannot be provided. For anyone looking to order photo books in October 2024, I'd be hesitant to use Papier unless there is no rush for the delivery of your item.”

Helpful Report

Posted 4 months ago

Thank you so much for your feedback, and we're so sorry to hear about the disappointing experience here. This is of course not in line with our usual standards. We completely appreciate the inconvenience and frustration caused by this delay, and I can see a refund has been processed as compensation. Please do reach out to us at support@papier.com if you have any further queries. Papier CS Team

Posted 4 months ago

“I love these personalised notepads. I give one to every new client - personalised just for them!”

Helpful Report

Posted 4 months ago

Papier is rated 4.6 based on 16,734 reviews