Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.64

4.6 Rating 16,928 Reviews

91 %

of reviewers recommend Papier

4.6

Based on 16,928 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Papier:

Papier is the new and simple way to personalise and send beautifully designed cards to friends and loved ones, as well as create bespoke invitations & stationery.

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Email:

support@papier.com

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I love the design of how the recipes are organized. I give it a 3 because I don’t think the book/material will hold up. The paper is super thin so when I write with a normal pen it impresses to the other side of the paper. I just withe paper was higher quality.”

Helpful Report

Posted 1 month ago

Thanks so much for your review, Megan! We're sorry to hear about the disappointment with the paper quality - we'll certainly pass your feedback on. If you have any photos demonstrating the issue, please feel free to send these over to support@papier.com and we'll be happy to help. Papier CS Team

Posted 1 month ago

“The designs for the wedding invites are lovely and the UI makes it really easy to customise them. Printing and shipping was also incredibly fast. However, the actual quality of the paper that they are printed on is average, at best. It's not bad by any means, but it is also not great. Adding to that, when we got everything ready for posting to our guests, we realised that you can see straight through the envelopes. Names, dates, the whole lot. With all of that said, I'm not convinced the price we paid was worth it.”

Helpful Report

Posted 1 month ago

Thanks for your feedback - we're really sorry to hear about the disappointment with the quality of your invitations! If you'd like to reach out to us at support@papier.com with photos of the issues, we'll be happy to look into this for you. Papier CS Team

Posted 1 month ago

“The format is nice but the cover clear covering is starting to peel and the binding fold. The ribbon also fell off at some point as well. Just doesn’t seem worth the money. I got an undated planner”

Helpful Report

Posted 2 months ago

So sorry to hear this! If you'd like to reach out to us at support@papier.com with photos of the issues, we'll be happy to look into this for you. Papier CS Team

Posted 2 months ago

“The printing of the design looks okay, although I thought it would look better (brighter maybe). The notebook is thinner than I thought it would be and the paper quality is lacking. Pages are a creme color instead of white (personal preference thing for sure). There is no accordion folder anywhere on the book for you to hold your things. Overall I'm pretty disappointed at the quality since it was expensive, and shipping took long.”

Helpful Report

Posted 2 months ago

So sorry for the disappointment here, Paulina! We'll certainly pass your feedback on. In the meantime, we've reached out via email now to arrange a solution. Papier CS Team

Posted 2 months ago

“As a visually impaired person, I really wish my planner has more contrast. The lines are super faint, and I think there should be an option if you want faint or black lines.”

Helpful Report

Posted 2 months ago

Thank you for your review, Lindi - we're really sorry to hear this and will certainly pass the feedback forwards! If you'd like to get in touch with us at support@papier.com with any photos of the issue, we'll be happy to help further. Papier CS Team

Posted 2 months ago

“I really loved the photo book and it was just what I envisioned but I think for the price and how much you pay, it would be more cost effective to buy a photo album and print photos to go inside. I also think for the price, the book should be so much bigger!!! But overall, I am happy.”

Helpful Report

Posted 2 months ago

Thanks so much for your review, we're so glad to hear you're pleased with your photobook overall! We'll certainly pass your feedback forwards. Please do reach out to us at support@papier.com if you have any further queries. Papier CS Team

Posted 2 months ago

“I’d love to review but my order is a week late 🤷🏼‍♀️👍”

Helpful Report

Posted 2 months ago

So sorry to hear about the delivery delay, Sarah! We've reached out via email now. Papier CS Team

Posted 2 months ago

“lovely products, but the layout of the planner makes no sense.”

Helpful Report

Posted 2 months ago

So sorry to hear about the disappointment with the layout of your planner, Sarah! Our product pages should display full details about the inside contents of our books, but we'll certainly pass your feedback on. Please do reach out to us at support@papier.com if you have any further queries. Papier CS Team

Posted 2 months ago

“Unfortunately, my friend still still didn't get the parcel. Would you be so kind to check on it? I ordered it for my friend in Calgary.”

Helpful Report

Posted 2 months ago

So sorry to hear this, Polina! We've reached out via email now to arrange a solution. Papier CS Team

Posted 2 months ago

“My order never arrived so I can’t comment on the product quality. Papier were quick to issue a refund once I let them know.”

Helpful Report

Posted 2 months ago

We're so sorry to hear that your order wasn't delivered safely, Effie! We do hope you'll give us another chance in the future. Please feel free to reach out to us at support@papier.com if you have any further queries. Papier CS Team

Posted 2 months ago

“The packaging and designs are 5/5. Beautiful but the paper the font etc is very hard to read the calendar months and dates. It would be better to use a darker font and have tabs to separate the months and goals and daily reminders.”

Helpful Report

Posted 2 months ago

Thanks for your review, Annie! We will certainly pass your feedback on. Regarding the font issue, if you'd like to pop over a photo showing this to support@papier.com, we'd be happy to look into this for you. Papier CS Team

Posted 2 months ago

“The paper is prone to bleeding, tearing pages out of it messed up a lot of the book & just the paper being thin makes me so sad 😭 Im gonna still use it but its just slightly disappointing):”

Helpful Report

Posted 2 months ago

Thanks for your feedback, Mahalah - we're so sorry to hear this! If you'd like to reach out to us at support@papier.com with photos of the issue, we'll be happy to look into this for you. Papier CS Team

Posted 2 months ago

“I got to customize my name on the book, the book contruction is beautiful, but the paper weight was thinner than I expected. I don't think I'll purchase again.”

Helpful Report

Posted 2 months ago

Thanks for your review, Jyotsna - so sorry to hear that! We'll certainly pass your feedback on. If you do have any photos of the issue, please feel free to send these over to support@papier.com and we'll be happy to look into this. Papier CS Team

Posted 2 months ago

“I love the quality of the notebook and in general the feel of items is luxury. However I bought a gold pen that ran out after a week.”

Helpful Report

Posted 2 months ago

So sorry to hear this, Charlotte! If you'd like to pop over a photo or video showing the issue to support@papier.com, we'll be happy to look into this for you. Papier CS Team

Posted 2 months ago

“disappointed of the quality. low quality paper cover”

Helpful Report

Posted 2 months ago

So sorry to hear this, Marilyn! If you'd like to reach out to us at support@papier.com with photos of the issue, we'll be happy to look into this for you. Papier CS Team

Posted 2 months ago

“Pretty standard…costumer service was good. Nice selection if products.”

Helpful Report

Posted 2 months ago

Thanks for your feedback, Nisha - I'm so glad to hear that you had a positive experience with the support team! If there are any issues with your product, please feel free to contact us at support@papier.com and we'll be happy to help. Papier CS Team

Posted 2 months ago

“Customer service assisted me after I received a damaged box without my journals.”

Helpful Report

Posted 2 months ago

Thanks for your feedback, Amy! We're so sorry to hear about the delivery trouble but glad that the team were able to help. Please do reach out to us at support@papier.com if you have any further queries. Papier CS Team

Posted 2 months ago

“Happy with the product not happy with how long I had to wait for it to be delivered… it was actually a bit of a joke …”

Helpful Report

Posted 2 months ago

We're so sorry to hear about the delay to your order! We've processed a postage refund as compensation. Papier CS Team

Posted 2 months ago

“Liked the wide array of products and options.”

Helpful Report

Posted 2 months ago

So sorry to hear this! It looks like your order was delivered by the estimated delivery date but please do reach back out to us at support@papier.com if you have any further quereis. Papier CS Team

Posted 2 months ago

“I love the designs and Papier is quick in delivering, but I feel the quality of their products is decreasing. The paper in my 2025 planner is notably thinner than my subsequent planners, which I have been buying for years. I don't think I will purchase again given this quality decrease.”

Helpful Report

Posted 2 months ago

We're so sorry to hear that, Imaan! If you'd like to pop over a photo showing the quality issue to support@papier.com, we'll be happy to look into this for you. Papier CS Team

Posted 2 months ago

Papier is rated 4.6 based on 16,928 reviews