Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.64

4.6 Rating 16,959 Reviews

91 %

of reviewers recommend Papier

4.6

Based on 16,959 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Papier:

Papier is the new and simple way to personalise and send beautifully designed cards to friends and loved ones, as well as create bespoke invitations & stationery.

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Email:

support@papier.com

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621

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Came water damaged with creased pages. Such a bummer!! Support only gave 20% off order”

Helpful Report

Posted 2 months ago

We're so sorry to see this! I can see a partial refund was opted for instead of a replacement, but please do reach out to us at support@papier.com if you have any further queries. Papier CS Team

Posted 2 months ago

“I ordered a photo book for Valentine’s Day which I still haven’t not received a dispatch email even after complaining to customer service earlier. You would think someone would have chased this up after me highlighting the fact it was due to arrive tomorrow.”

Helpful Report

Posted 2 months ago

So sorry to hear about the delay to your order, Lisa! I can see Danielle has assisted with a postage refund and this has now been marked as delivered, but please do reach out to us at support@papier.com if you have any further queries. Papier CS Team

Posted 2 months ago

Please tell us why you gave that score, we really appreciate any feedback! Literally, no communication from the company on why my purchase was cancelled.

“Oddly, I never recieved my order. After checking my credit card statement, I noticed a credit for my purchase. I'm not sure why my order was cancelled. I never recieved an email.”

Helpful Report

Posted 2 months ago

So sorry to hear that our correspondence regarding your order wasn't received, Erica! We've reached out via email now. Papier CS Team

Posted 2 months ago

Please tell us why you gave that score, we really appreciate any feedback! Wont order ever again

“I didnt receive the items i first ordered, and then when i finally got the school planner it was mostly 2024 dates. Not worth the money or time i had to take to make the journal usable.”

Helpful Report

Posted 2 months ago

Hi there, Thanks for sharing your feedback! We're so sorry to hear that you weren't aware the Academic Diary ordered was for the dates Aug '24 to July '25 as listed in the product description - please do send us a note at support@papier.com if you'd like to discuss the order further, our team can certainly help sort a suitable solution for you. Best wishes and apologies again, Papier CS Team

Posted 2 months ago

“Website keeps crashing, unable to upload photos to a photo book. Went to Moonpig instead”

Helpful Report

Posted 2 months ago

We're so sorry to hear that you had trouble uploading photos on our site, Richard! Please feel free to reach out to us at support@papier.com and we'll be happy to help. Papier CS Team

Posted 2 months ago

“"The products look great, but I’m still waiting for my order, which was supposedly sent via Royal Mail on a 48-hour tracked service over a week ago. I've tried reaching out but haven't received any response. It's frustrating, especially since this was meant to be a birthday gift that I couldn’t give on time."”

Helpful Report

Posted 2 months ago

Thanks for your feedback, Phill - we're so sorry for the delivery trouble with your order and that this missed a special occasion! I can see Olivia has assisted with a replacement order now but please do reach back out to us at support@papier.com if you have any further queries. Papier CS Team

Posted 2 months ago

Please tell us why you gave that score, we really appreciate any feedback! Extremely disappointing! The product had a defect—the photoframe hanger was installed upside down. The picture print was bent on the inside, and the overall material felt very cheap.

“Extremely disappointing! The product had a defect—the photoframe hanger was installed upside down. The picture print was bent on the inside, and the overall material felt very cheap.”

Helpful Report

Posted 2 months ago

So sorry to hear this! I can see Nicole assisted with a replacement for the faulty item, but please do reach out to us at support@papier.com if there were any further issues with this and we'll be very happy to help. Papier CS Team

Posted 2 months ago

Please tell us why you gave that score, we really appreciate any feedback! My order had multiple hurdles and miscommunications, and when I did finally receive my planner, both covers were damaged. I’m very disappointed and wish I had gone with a different company from the beginning instead of putting time into trying to buy from Papier.

“A saga with Papier: I notice a coupon on the website. I place my order. The coupon hasn’t been applied because it’s no longer active. I receive an email a week later stating it’s been cancelled. A second e-mail states one piece of my order (a planner) is re-ordered. I reach out to ask about the other pieces I ordered originally. I’m told if I’m interested I can re-order them. I ask to just get the funds back for my cancelled items. I finally get my planner, and both covers are damaged. I reach out and am offered a 15% refund. I originally ordered January 17th, and it has been a disappointing hassle to buy from Papier from the beginning. I would strongly recommend against Papier.”

Helpful Report

Posted 2 months ago

We're so sorry for the disappointing experience here, Victoria - this is of course not in line with our usual standards and your feedback has been passed forwards. I can see Danielle has assisted with a refund but please do reach out to us at support@papier.com if you have any further queries. We do hope you'll consider giving us another chance in the future. Papier CS Team

Posted 2 months ago

Please tell us why you gave that score, we really appreciate any feedback! I wish I’d been contacted before they canceled my order.

“They just never sent me my planner. I got an email saying it was out of stock with no option to wait until it was back in stock do I never got it.”

Helpful Report

Posted 2 months ago

We're so sorry that we were unable to fulfil your order due to a stock issue! We do hope you'll give us another chance in the future. Please do reach out to us at support@papier.com if you have any further queries. Papier CS Team

Posted 2 months ago

“I recently purchased a planner from them and waited patiently to receive it in the mail. Upon arrival, the planner did not look like the one advertised on their site. I reached out to their customer service about the issue and they stated “there may be a slight variation in colour and tone within each print run which we sadly cannot control”. Sure, I’ll take that response but my issue was that they stated they wouldn’t even cover the cost to return the planner for a different design. Not to mention I already paid for shipping on my initial order because they don’t offer free shipping. I was looking forward to raving about this planner but I will definitely not be recommending since they can’t control the quality of their product and customer service was not helpful. Now I’m stuck with an ugly planner.”

Helpful Report

Posted 2 months ago

We're so sorry to hear about the disappointment with your planner! I can see Olivia has assisted with a partial refund but please do reach back out to us at support@papier.com if you have any further queries. Papier CS Team

Posted 2 months ago

Please tell us why you gave that score, we really appreciate any feedback! I have not received my order yet.

“I have not received my order yet. It has been a month!”

Helpful Report

Posted 2 months ago

Oh no - so sorry to hear this! We've reached out via email now to arrange a solution. Papier CS Team

Posted 2 months ago

Please tell us why you gave that score, we really appreciate any feedback! Because this photo layout is not what I received

“Haven’t got around to writing this as I’ve been busy but my order is wrong. On the photos provided my weekly diary should of been a completely different layout like advertised so I’m pretty annoyed I’m stuck with this okay looking diary now until I get a new one as I can’t stand the layout that has come. The custom print is okay at best I’m not overwhelmed by any of it to be honest, pretty gutted as soon as I opened it”

Helpful Report

Posted 2 months ago

Sorry to hear this, Chris! We've reached out via email now to arrange a solution. Papier CS Team

Posted 2 months ago

Please tell us why you gave that score, we really appreciate any feedback! The planner layout doesn’t make sense.

“I’m using this planner as a weekly planner but also to track monthly events and goals. I’m happy with the external appearance of the planner, but my primary concern is with the internal design layout. The monthly views are front-loaded at the beginning of the planner (so you see the month of January and flip the page to see the month of February). This is followed by 12 separate “monthly dashboard” pages, and then the weekly layout for each month. This is very confusing because now, to view January, I have to flip to three separate sections of the planner instead of having everything related to January (monthly view, monthly dashboard, and weekly views) all together at the front of the planner. Because of this layout, I find the planner very inefficient.”

Helpful Report

Posted 2 months ago

Thanks so much for your review, Emma - we're so sorry to hear about the disappointment with your planner layout! Our product pages do display full details about the inside contents of our books but I'll certainly pass your feedback on to our product team. Please do reach out to us at support@papier.com if you have any queries. Papier CS Team

Posted 2 months ago

Please tell us why you gave that score, we really appreciate any feedback! One notebook didn’t come.

“I ordered two recipe journals and only one came in the mail. Not sure if this was a mistake but with the price of which these are, it’d be best if the things i ordered came in the mail.”

Helpful Report

Posted 2 months ago

So sorry to hear this! We've reached out via email now to arrange a solution. Papier CS Team

Posted 2 months ago

Please tell us why you gave that score, we really appreciate any feedback! Poor production quality, terrible packaging, and unhelpful customer service in terms of not offering real solutions

“I've ordered a few times before and referred several people to Papier. I ordered 8 journals before Chrstimas and they all arrived damaged. The printing was streaked and low quality. And they were tightly backed and all had crushed corners. Customer service was difficult to deal with and dishonest.”

Helpful Report

Posted 2 months ago

We're so sorry for the disappointing experience here, Meg! Please do feel free to get back to Andia regarding the refund or replacement and we'll be very happy to process this for you. Papier CS Team

Posted 2 months ago

Please tell us why you gave that score, we really appreciate any feedback!

“All the notebooks that I got were wrinkled All the sides all folded it’s not worth of that money”

Helpful Report

Posted 3 months ago

So sorry to hear this, Elin! Please do pop over any photos showing the issue to support@papier.com and we'll be happy to help. Papier CS Team

Posted 3 months ago

Please tell us why you gave that score, we really appreciate any feedback! Quality not up to expectations

“If you’re printing photos straight from your iPhone like I did, the quality is not great. Almost pixelated and the colours aren’t true to digital screens. For the price I paid, I wasn’t that happy with the quality of the product, but it was a gift, so it is what it is.”

Helpful Report

Posted 3 months ago

So sorry to hear about the disappointment here, Jaz! If you'd like to pop over any further photos showing the printing to support@papier.com, we'd be happy to help. Papier CS Team

Posted 3 months ago

Please tell us why you gave that score, we really appreciate any feedback! Funny print line down one side

“Card arrived on time but had a misprint line down it. Usually I love papier.”

Helpful Report

Posted 3 months ago

We're so sorry to hear this! If you'd like to pop over a photo of the issue to support@papier.com, we'll be happy to resolve this for you. Papier CS Team

Posted 3 months ago

Please tell us why you gave that score, we really appreciate any feedback! I attempted to reach out regarding concerns of a possible error on my customized journal however have not heard back.

“I attempted to reach out regarding concerns of a possible error on my customized journal however have not heard back.”

Helpful Report

Posted 3 months ago

Sorry to hear this! I can see Nicole has got back to you but please do reach out to us at support@papier.com if you have any further queries and we'll be happy to help. Papier CS Team

Posted 2 months ago

Please tell us why you gave that score, we really appreciate any feedback! they did not get back to me at all!!

“Did not meet expectations and when I emailed customr service with questions I had no response. What a waste of $70!”

Helpful Report

Posted 3 months ago

We're so sorry to hear that our response wasn't received successfully! We've reached out again via email now. Papier CS Team

Posted 3 months ago

Papier is rated 4.6 based on 16,959 reviews