Papier Reviews

Name: Papier
Rating: 4.68

4.7 Rating 15,709 Reviews

93 %

of reviewers recommend Papier

4.7

Based on 15,709 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Papier:

Papier is the new and simple way to personalise and send beautifully designed cards to friends and loved ones, as well as create bespoke invitations & stationery.

Visit Website

Phone:

01164647180

Email:

support@papier.com

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528

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am usually obsessed with Papier and don’t mind the price tag because the quality is very high, however, I recently purchased a personalised address book and I was really disappointed with the finished product. The finish is not durable at all and I do not feel that it reflects the brand well.”

Helpful Report

Posted 5 days ago

Thanks for your feedback, Kirsty - so sorry to hear this! If you'd like to reach out to us with photos of the item at support@papier.com, we'll be happy to look into this further for you. Papier CS Team

Posted 4 days ago

“I wasn't happy with the service i received. My order came incorrect and a replacement was seent a week later which meant I was delayed in giving my clients their wedding album. This looked really bad on me as a business. I'm unhappy with my experience.”

Helpful Report

Posted 5 days ago

We're so sorry to hear about the disappointing experience here, Sabiha - this is of course not in line with our usual standards. I can see Nicole issued a corrected replacement with our fastest shipping method and issued a postage cost refund to compensate the delay. If you do have any further queries about your order, please don't hesistate to reach back out to us at support@papier.com. Papier CS Team

Posted 5 days ago

“I buy a Papier planner every year. They are excellent. They help to keep my life in order and they are cute and personalized.”

Helpful Report

Posted 5 days ago

“I treat myself every year to a personalized Papier day planner. They have a great selection and their quality is tops.”

Helpful Report

Posted 6 days ago

“I really love my photo album, although I was a little disappointed at the quality of some of the images. It seems to be images that were taken on a phone and then expanded to the largest size, but a minimum pixel/image size guide would have been helpful. Also, while the templates were good I found them a little restrictive. And would have loved the option to lay out my images differently. The templates I frequently wanted to use often didn’t allow captions either (despite having enough space as a border) which was annoying.”

Helpful Report

Posted 6 days ago

Thank you for your feedback, Holly - we're so sorry to hear this! If you'd like to pop over some photos demonstrating the issue to support@papier.com, we'd be happy to look into this further. Papier CS Team

Posted 5 days ago

“I love my Papier products and they are a wonderful value for personalized notebooks and planners. The binding and paper are good quality and the variety of designs has something for everyone.”

Helpful Report

Posted 6 days ago

“I have gotten a new Papier yearly planner for 4 years now! i love them! I love the designs and the different kinds of organizational pages. I am a planner, journaler, doodler, brainstormer, and I find I never run out of pages here! (I do have a separate journal for my daily pages).”

Helpful Report

Posted 6 days ago

“Beautiful quality and personalised gift”

Helpful Report

Posted 6 days ago

“Amazing products, much better quality than other photo books. Great customer service too. One of my orders was damaged by the delivery company (nothing to do with Papier) and they were super quick and helpful and replaced the item for me. Highly recommend.”

Helpful Report

Posted 6 days ago

“I am very fond of Papier in general but their photo albums are just beautiful. I have a couple of different sizes and they hold a lot of photos along with being able to type names or captions. I am hoping one day I get all my photos into lovely Papier albums. I also have one of their fantastic weekly diaries which I have just reordered for myself and for my niece. Just perfect.”

Helpful Report

Posted 1 week ago

“I brought this for my granddaughter, I brought one last year she was so pleased with It so got another one this year, she is a vet med student and used it every day to record notes.”

Helpful Report

Posted 1 week ago

“Excellent product and excellent customer service.”

Helpful Report

Posted 1 week ago

“Top-notch customer service! Thank you! :)”

Helpful Report

Posted 1 week ago

“Love my notebook so much. Will buy again!!”

Helpful Report

Posted 1 week ago

“I have ordered for the second time personalised Christmas cards with a photo of our home on the front. We are absolutely delighted with the result. The cards are excellent quality and the greeting is so professionally displayed on the inside. I shall be ordering again next year.”

Helpful Report

Posted 1 week ago

“I purchase a diary for my sister-in-laws birthday from Papier every year. They are such beautiful quality and she loves that her name is on it.”

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Posted 1 week ago

“Very beautiful products, the customized stationery is quite lovely and very good quality.”

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Posted 1 week ago

“Love the planners the amazing quality and cute designs make me feel inspired!”

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Posted 1 week ago

“Helpful when first order went astray.....royal mail issue not Papier”

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Posted 1 week ago

“I have used Papier for ALL greetings card related occasions in the last few years and I do so because of their exceptional product offering and quality. From their unique, appropriate and always BEAUTIFUL designs to the variety of their fonts types and usage within the cards - it’s so unique! The shipping has always been excellent, whether sent direct to the recipient or myself first - the cards have ALWAYS arrived on time and in perfect condition. The best compliment of all is that all the recipients have LOVED their cards. All these reasons make it very hard to consider anyone else.”

Helpful Report

Posted 1 week ago

Papier is rated 4.7 based on 15,709 reviews