Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.64

4.6 Rating 16,666 Reviews

92 %

of reviewers recommend Papier

4.6

Based on 16,666 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Papier:

Papier is the new and simple way to personalise and send beautifully designed cards to friends and loved ones, as well as create bespoke invitations & stationery.

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Email:

support@papier.com

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Papier 5 star review on 10th February 2025

Ann

Papier 5 star review on 9th February 2025

Shelby

Suzanne

Papier 5 star review on 7th February 2025

Anonymous

588

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The notebook paper is more yellow / warm in tone than the one I have purchased in the past (from Selfridges) and it blots ink on the other side. Not ideal at all. This was a complaint I had last year too when I ordered online from the website vs purchasing from Selfridges. But I know nothing is going to happen about this — not sure why I am writing this……..”

Helpful Report

Posted 4 days ago

“My planner looks great, easily customizable and very functional layout.”

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Posted 5 days ago

“Papier has gotten me through 3 years of law school w a combination of the academic, weekly, and productivity planners. In an era that is nearly all digital, having something beautiful and tangible to write in has brought back the excitement of having a planner and has boosted my enthusiasm to plan out my days!”

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Posted 5 days ago

“Papier is the only brand I go to for planners, agendas, stationary, or personalized gifts. Beyond their amazing quality and stand-out products, their customer service is what keeps me coming back. I’ve never had service as quick and helpful with any other brand/website or company. They truly set themselves apart.”

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Posted 5 days ago

“The best quality notebook for the best price! Always faster shipping than estimated, even with personalized options. As a self proclaimed notebook snob, I can say these are my favorites for all stationary needs!”

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Posted 5 days ago

“This planner was recommended to me by my best friend and I was hesitant because I have been a spiral planner girl forever. This hardcover planner is perfect. The layout is exactly how I would imagine a planner to look in my head and it is the best quality out there.”

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Posted 5 days ago

“Papier journals are the best! High quality paper and beautiful cover designs. No ink bleed thru and no tearing pages. Love your stuff!!!”

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Posted 5 days ago

“A mistake was made on the order initially, however, Natalie from the support staff, got back to me within the hour and had the product processed and sent straight away! Amazing timing and thank you for the prompt response and action! :))”

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Posted 5 days ago

“I'm onto my second photo book with Papier because I was so impressed with the first. Easy to use and absolute quality!”

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Posted 5 days ago

“Absolutely lovely notebook.”

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Posted 6 days ago

“The format is nice but the cover clear covering is starting to peel and the binding fold. The ribbon also fell off at some point as well. Just doesn’t seem worth the money. I got an undated planner”

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Posted 6 days ago

So sorry to hear this! If you'd like to reach out to us at support@papier.com with photos of the issues, we'll be happy to look into this for you. Papier CS Team

Posted 5 days ago

“The printing of the design looks okay, although I thought it would look better (brighter maybe). The notebook is thinner than I thought it would be and the paper quality is lacking. Pages are a creme color instead of white (personal preference thing for sure). There is no accordion folder anywhere on the book for you to hold your things. Overall I'm pretty disappointed at the quality since it was expensive, and shipping took long.”

Helpful Report

Posted 6 days ago

So sorry for the disappointment here, Paulina! We'll certainly pass your feedback on. In the meantime, we've reached out via email now to arrange a solution. Papier CS Team

Posted 5 days ago

“Easy to order. Developed a problem with delivery, the customer service response was prompt and a solution provided in a timely manner. The CHAT function was frustrating and required an email request to follow up.”

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Posted 6 days ago

“Really lovely designs, easy ability to customise, reasonable prices, and fast delivery! The quality of the paper, packaging, and design once delivered was stunning - very happy!”

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Posted 6 days ago

“very good quality journal and packaging. Delivered in good time as well”

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Posted 6 days ago

“Gorgeous, carefully-made, personalized products, and always incredible customer service. I can’t say enough good things about Papier!”

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Posted 1 week ago

“My sixth purchase of a diary/notebook, really love the products. Well made and personalised beautifully. I will no doubt purchase again 🥰”

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Posted 1 week ago

“my original package came damaged but I was very impressed with the response time when I made my complaint.”

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Posted 1 week ago

“The quality of the book and paper was so good . I love the book . It’s for my daughters 21st and love how it turned out”

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Posted 1 week ago

“Quality cards & service. Great designs.”

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Posted 1 week ago

Papier is rated 4.6 based on 16,666 reviews