Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.64

4.6 Rating 16,751 Reviews

92 %

of reviewers recommend Papier

4.6

Based on 16,751 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Papier:

Papier is the new and simple way to personalise and send beautifully designed cards to friends and loved ones, as well as create bespoke invitations & stationery.

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Email:

support@papier.com

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Papier 5 star review on 27th February 2025

602

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great quality products and beautiful designs and templates. Efficient communication and shipping too!”

Helpful Report

Posted 7 months ago

“I have got the dated planner and bullet jounral from Papier. I love them both and use them every day. The paper quality is very high. I wish that the bullet journal had two page markers - but it's perfect other than that. I love that you can personalise the stationery. Even the packaging that the notebooks arrive in is so cute, It would be wonderful if there were bundle offers.”

Helpful Report

Posted 7 months ago

“The sign was excellent quality-sturdy and durable! It turned out perfectly! It was mailed overseas with great care and arrived without any damage. This seller delivered a great product!”

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Posted 7 months ago

“Easy designing and customization of stationary! The journal and planner I bought turned out beautifully, and the planner made a perfect gift.”

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Posted 7 months ago

“I ordered a notebook and it came out perfectly! Love the design and the personalization!”

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Posted 7 months ago

“Ordered a personalised card. Excellent quality, fast delivery- would definitely recommend.”

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Posted 7 months ago

“LOVED the personalized journal we purchased for my daughter's Grad Party. We customized the cover (words/colors) & had blank pages (which were nice & heavyweight paper) to attach Polaroids of her & each guest so they could wrote a note. EXCELLENT quality ... very well made!!!”

Helpful Report

Posted 7 months ago

“Just as expected, very happy with purchase :)”

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Posted 7 months ago

“iv never been so in love with a cooking book!! it looks even better in person and is off such good quality. I love having the personalisation of my name on the cover ans cannot wait to keep adding recipes in the years to come”

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Posted 7 months ago

“I’m thrilled with the quality of the personalized notebook that I ordered for my son.”

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Posted 7 months ago

“Super disappointed with Papier putting their logo beneath my personalization on their planner. I used a saved design and the proof did not show this. When I received my product, their logo was badly shoved beneath my personalization. It looks terrible. For my next planner, I’ll change brands.”

Helpful Report

Posted 7 months ago

So sorry to hear this, Lucy! I can see Ellie processed a partial refund for the disappointment. We will of course pass on your feedback to our product team going forwards. Papier CS Team

Posted 7 months ago

“Paper is the best company for custom planners, journals and notebooks. If you’re a professional planner or casual journal writer papier is the place to go for your needs!”

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Posted 7 months ago

“I love my Papier products, excellent quality, cute and helps me stay organised.”

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Posted 7 months ago

“Everything except for the sticky notes (which aren’t sticky) is excellent quality. I’d like a pocket in the diary, or an elastic band round it - for important things that I need to have in it.”

Helpful Report

Posted 7 months ago

Thank you for your feedback, Jess - I'll certainly pass this on! With regards to the sticky notes, I'm so sorry to hear this - please feel free to get in touch with us at support@papier.com with photos of the issue so we can arrange a solution for you. Papier CS Team

Posted 7 months ago

“Quite pricey but good books”

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Posted 7 months ago

“Great! Second time buying”

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Posted 7 months ago

“I really love the photo cards, they always come out so beautifully. Thank you!”

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Posted 7 months ago

“Great quality and easy to use, highly recommend their photo books.”

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Posted 7 months ago

“I purchased personalized stationery for an 11 year old friend. She was thrilled with the pleasing animals on both sides of the paper. I was impressed with the quality of the stock for the stationery and the envelopes. I would definitely order again!”

Helpful Report

Posted 7 months ago

“Poor quality product and poor unempathetic customer service”

Helpful Report

Posted 7 months ago

I'm so sorry to hear this! I can see Ellie has arranged a full refund for you. We are constantly working to improve our products based on customer feedback so thank you very much for giving us your thoughts! Papier CS Team

Posted 7 months ago

Papier is rated 4.6 based on 16,751 reviews