Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.64

4.6 Rating 16,746 Reviews

92 %

of reviewers recommend Papier

4.6

Based on 16,746 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Papier:

Papier is the new and simple way to personalise and send beautifully designed cards to friends and loved ones, as well as create bespoke invitations & stationery.

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Email:

support@papier.com

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Papier 5 star review on 27th February 2025

602

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I still haven’t received my package. I requested a refund so I can reorder the planner and send to a different address but no one has been able to help me.”

Helpful Report

Posted 6 months ago

Sorry to hear this! We've reached out to you via email to arrange a solution. Papier CS Team

Posted 6 months ago

“Impressed the quality of the products bought and honestly from Papier when there was a delay with the suppliers.”

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Posted 6 months ago

“Beautiful quality photo book, very pleased with it. I have ordered two books of my child’s baby photos and I will be ordering more, they look and feel very special.”

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Posted 6 months ago

“We used Papier for our wedding invites and used the custom design by uploading our own canva design… the quality turned out amazing! Every other site I uploaded to was blurry… our invites came quickly, well packaged and the quality is top tier. The paper is soft, thick and sturdy. The invites look and feel expensive but were actually affordable! I could not recommend papier enough and can’t wait to use them for many more invites, holiday cards, etc…”

Helpful Report

Posted 6 months ago

“Very quick, good quality and easy to upload Thank you”

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Posted 6 months ago

“I love the designs that Papier offers, particularly for the planners. The planner I purchased (the Daydreaming undated daily planner) is very functional and well-laid out. My only qualm is that when I customized the front cover, I chose to align my text to the right; however, in the actual product, the text is so close to the right that it's basically hanging off the cover. This isn't a huge deal , but unfortunately it makes the text look awkward because there is no space between the edge of the planner and the text. This seems as though it would be a simple fix in the future (ie. just make sure there is a larger margin between the side of the notebook and the text, particularly when aligned to the right).”

Helpful Report

Posted 6 months ago

“Quick service but photos in card didn’t come out as nicely as expected and for the price of the card”

Helpful Report

Posted 6 months ago

So sorry to hear that! Feel free to get in touch with us at support@papier.com with a photo of the item and we can of course look into this for you. Papier CS Team

Posted 6 months ago

“Lovely card, easy to customise and good quality card.”

Helpful Report

Posted 6 months ago

“Papier is perfection for paper loving people!”

Helpful Report

Posted 6 months ago

“The academic journal I ordered is wonderful, and I'm incredibly excited to use it for this school year!!”

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Posted 6 months ago

“I have been buying the journals that can be personalized, on the cover, with photographs and text. They are of very high quality in terms of color, texture, paper, and weight. They are beautiful gifts to give. The turnaround is very fast. Papier is my “go to.” I have been extremely pleased with every product I’ve bought from Papier.”

Helpful Report

Posted 6 months ago

“Excellent quality paper and lovely designs. Love the possibility to make the card personal by printing your own picture”

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Posted 6 months ago

“Absolutely love the undated planner! The paper quality is great and I can use ink pens and highlighters without an issue or worry about bleeding through. The cover is thick and the customization looks beautiful, the only thing is that fingerprints can be seen on the cover throughout the day. Otherwise it's a great purchase and with so many pages I'll be able to use it for a while.”

Helpful Report

Posted 6 months ago

“A very easy to use and efficient system. We received the books in good time and they are beautiful. Great quality. Would love to see more options for captioning images (for travel photos).”

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Posted 6 months ago

“I absolutely love the fact I can personalize my own planners and notebooks. The quality of the paper is really nice and I love the pen also. I will be purchasing these items again!”

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Posted 6 months ago

“Lovely designs and good quality. I wish you weren’t seemingly getting rid of the productivity planners.”

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Posted 6 months ago

“Very pleased with my purchase from Papier. A custom-made Academic Year Planner that was easy to create online. Shipped super fast too.”

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Posted 6 months ago

“We ordered 40 custom notebooks and could not have had a better experience. The notebooks came out exactly as wanted, shipping time was amazing and they even reached out directly to see if they could be of other assistance. Will absolutely be purchasing again in the future and highly recommend these products.”

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Posted 6 months ago

“I am so happy with my invitation and the customer service response. I didn't receive the right amount of envelopes, the team was quick to get me what I needed and amazing to work with. I would purchase it again and recommend it.”

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Posted 6 months ago

“This was a birthday gift for my daughter. Extremely well packaged and presented, a really lovely gift which my daughter loved. Item looked exactly as advertised. Would definitely use Papier again.”

Helpful Report

Posted 6 months ago

Papier is rated 4.6 based on 16,746 reviews