Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.64

4.6 Rating 16,721 Reviews

92 %

of reviewers recommend Papier

4.6

Based on 16,721 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Papier:

Papier is the new and simple way to personalise and send beautifully designed cards to friends and loved ones, as well as create bespoke invitations & stationery.

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Email:

support@papier.com

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Papier 5 star review on 23rd February 2025

601

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to use web sites. Print quality of the family calendar was great.”

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Posted 2 months ago

“Always like the quality”

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Posted 2 months ago

“The pages are such high quality! I fondly remember designing the cover of my journal. Just a feel-good gift to myself that made me WANT to write.”

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Posted 2 months ago

“So pleased with my journal. I brought it for my Pilates instructor for Christmas and I know she will love it Thank you so much”

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Posted 2 months ago

“The products are lovely, delivered on time very pleased 😀 Thank you.”

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Posted 2 months ago

“I've ordered a 2025 calendar, some notecards, and 2 elasticized pen cases. Very happy with all of these. Ordering was easy. The items are of nice quality. Delivery was smooth.”

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Posted 2 months ago

“Great quality! Arrived very quickly and the customized details are just perfect!”

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Posted 2 months ago

“I normally really like their journals but the paper quality seems thinner this year as the same pens I am using are bleeding through onto the next page which is a shame.”

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Posted 2 months ago

Thanks for your feedback - so sorry to hear this! If you'd like to pop over photos of the issue to support@papier.com, we'd be happy to assist with a solution. Papier CS Team

Posted 1 month ago

“Love their personalised cards. Supreme quality.”

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Posted 2 months ago

“Amazing quality and print!!! Best card ever”

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Posted 2 months ago

“I love all things Papier! I found that family and friends love receiving hand written notes on my personal paper. The paper and card used does not bleed through ink from my fountain pen. It's so easy to send off quick emails and get a response a moment later but 'slow letters' are more thoughtful and can be kept by the recipient. I would encourage anyone to write rather than type personal letters and beautiful personal stationery is just the icing on the cake!”

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Posted 2 months ago

“I use this service every year to make a special book for my child. The quality is excellent and I am so happy with the results, thank you!”

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Posted 2 months ago

“The title that I filled in on a recipe book was wayyyy too small. It was not as showed in the image. I was really looking forward to gifting this to a friend.”

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Posted 2 months ago

Thank you for your feedback, Elizabeth! So sorry to hear about the disappointment - please do reach out to us at support@papier.com with photos of the item and we'll be happy to look into this for you. Papier CS Team

Posted 1 month ago

“I’ve always been very satisfied with Papier product quality, but my most recent purchase was a “black” planner except it doesn’t look like a rich black as it appeared on the website but more of a faded black/slate gray color”

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Posted 2 months ago

“I’ve ordered a personalised diary from Papier for the last 7 years - I love the variety of designs and the ability to customise the font size and style. I was disappointed this year that the papier logo is included on the front of the diary now as well as the back and there is no option remove it. Having my name on the front for me felt empowering - it’s in investment I make for myself, it’s something for me/about me and a reminder to focus on myself and I really adore the diaries I purchased over the years. Adding the logo takes some of that away - its feel commercial, an ad placement and less personalised. It’s less about me it’s about Papier selling diaries. There was a nice subtlety about the logo ont the back and I like the logo itself but I felt disappointed with the change for this year when it could easily have been a customisable option for those that would like to keep it on there. For me it made the diary less special, less personal.”

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Posted 2 months ago

Thanks for your review, Priya! We've taken the step of adding our logo to protect the artwork created by our designers. We're so sorry for the disappointment and will certainly pass your feedback on! Papier CS Team

Posted 1 month ago

“I bought a personalised diary as a gift. When it arrived I have to say I was disappointed at the quality. For the price, I had expected the quality of the cover and pages to be thicker. I am aware I could have chosen the hard cover version, but I wanted the sprial bound for ease of lying flat on a surface to write in.”

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Posted 2 months ago

Thanks for your feedback - so sorry to hear about the disappointment! Please do reach out to us at support@papier.com with photos of the issue and we'll be happy to look into this for you. Papier CS Team

Posted 1 month ago

“The product is great but I never received the gift box that I paid for and no one responded to the ticket about it.”

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Posted 2 months ago

“The product is exquisite. I look forward to purchasing the planner/calendar every year. Fast service too this year. Thank you!”

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Posted 2 months ago

“Beautiful and unique cards…so glad I found you! The quality of the printing is outstanding, the paper is gorgeous, ordering was a breeze!”

Papier 5 star review on 18th December 2024

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Posted 2 months ago

“I love Papier's products. They are so well made and beautiful. I needed assistance with my order and customer service representative got back to me the same day within a couple hours or so. I was very impressed by it.”

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Posted 2 months ago

Papier is rated 4.6 based on 16,721 reviews