Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.64

4.6 Rating 16,740 Reviews

92 %

of reviewers recommend Papier

4.6

Based on 16,740 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Papier:

Papier is the new and simple way to personalise and send beautifully designed cards to friends and loved ones, as well as create bespoke invitations & stationery.

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Email:

support@papier.com

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Papier 5 star review on 23rd February 2025

601

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I love my planner so much! Customizing it was a blast and it is one of the more affordable options I’ve found that doesn’t compromise on design or quality! I will absolutely be buying more. 10/10 recommend.”

Papier 5 star review on 18th August 2024

Helpful Report

Posted 6 months ago

“Love the diaries but please combined the full year planner with the daily planner- I need the weekly breakdown, meal plan and shopping list!!”

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Posted 6 months ago

“I love these planets this is my second time buying and they are perfect for a busy high schooler”

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Posted 6 months ago

“I loved my wellness journal notebook. The packaging is so cute and all of the pages are thoughfully curated. I also ordered a ball point pen. I would have given a five star review, but I paid extra for the shipping upgrade, and the ball point pen arrived late. That was extremely disappointing given that I paid extra to have it arrive earlier.”

Helpful Report

Posted 6 months ago

Sorry to hear this, Elizabeth! We've processed a refund on the shipping cost paid to compensate the delay. Papier CS Team

Posted 6 months ago

“Great gift for my partner, she loved it and we will be purchasing more.”

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Posted 6 months ago

“Love this brand. Especially wellness and gratitude journal. Help me explore my journaling journey... thank you...”

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Posted 6 months ago

“Personalized Weekends Journal I purchased a personalized Wellness Journal. Is absolutely beautiful in design and quality overall, and the actual planner content is brilliant too (motivates you to write a little very day and become more aware of arras that need a little attention/yourself). However, shipping took a bit longer than expected and after just one week my book mark has already ripped (without heavy use/pulling). Maybe it’s just mine, but it’s not great quality for the price! (PS: I blocked my name out of the picture 🙂)”

Helpful Report

Posted 6 months ago

“Papier makes a high-quality product, no question. This is my second year ordering a planner. Sadly, my order got lost in shipping. I contacted Papier and was blown away by their customer service. They responded to my request within a few hours. They replaced the product and shipped it out immediately at no additional cost to me. I was beyond impressed.”

Helpful Report

Posted 6 months ago

“Papier provided an exceptional service for our wedding, offering beautifully crafted stationery that perfectly captured the elegance of our special day. The quality of the materials was outstanding, and their Elderflower designs were both stylish and unique. From invitations to wedding signs, every detail was thoughtfully executed, making the entire process seamless and enjoyable. We couldn't have been happier with our choice, and Papier truly helped make our wedding memorable. Highly recommended!”

Helpful Report

Posted 6 months ago

Thanks for your wonderful feedback, Ana - so glad to hear this! Papier CS Team

Posted 6 months ago

“The best quality notebooks and planners for such an affordable price!”

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Posted 6 months ago

“I now own 5 different notebooks & planners and I love them all! They are all beautiful and high quality and I love showing off my personalized covers and fun designs.”

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Posted 6 months ago

“A little pricey, but supreme quality. Very satisfied.”

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Posted 6 months ago

“Beautiful quality and arrived so fast! The perfect gift!”

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Posted 6 months ago

“The paper used to print the thank you cards that I ordered is thick cardstock and very professional-looking. The colors used on the design of the cards are vibrant and visually appealing. And the cards were delivered more quickly than suggested by the website. I would definitely order from Papier again. Top quality products and fast delivery.”

Helpful Report

Posted 6 months ago

“The monthly planner that i purchased was very nice. The personalization was very nice as well. It came on time.”

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Posted 6 months ago

“Absolutely love my new mid year journal and recipe book! Really good quality and has sections for everything that I need! My only complaint is that I can’t get another one in a smaller size for my handbag!”

Helpful Report

Posted 6 months ago

“there was a scratch on the front of my planner. very disappointed”

Helpful Report

Posted 6 months ago

Sorry to hear this, Izzi! Please do reach out to us at support@papier.com with photos of the item so we can arrange a solution for you. Papier CS Team

Posted 6 months ago

“I’m kind of disappointed that the foil on my new planner has already rubbed off with minimal use. The foil designs cost more but do not hold up at all. Wish I would’ve known this before I ordered it.”

Helpful Report

Posted 6 months ago

Sorry to hear this, Monet! If you can get in touch with us at support@papier.com with photos of the issue, we'll be happy to look into this further for you. Papier CS Team

Posted 6 months ago

“Great shopping experience. Website easy to navigate and preview personalised diary. Such lovely products that make the perfect gifts.”

Helpful Report

Posted 6 months ago

“I have purchased a few planners from Papier. They are beautiful and well made. My only issue is the shipping packaging. My recent planner was barely contained in the cardboard sleeve. And it was raining so it did get wet.”

Helpful Report

Posted 6 months ago

Sorry to hear about the damage to your planner, Sarah! If you're able to pop over a photo to support@papier.com, we'll be happy to arrange a solution for you! Papier CS Team

Posted 6 months ago

Papier is rated 4.6 based on 16,740 reviews