Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.64

4.6 Rating 16,721 Reviews

92 %

of reviewers recommend Papier

4.6

Based on 16,721 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Papier:

Papier is the new and simple way to personalise and send beautifully designed cards to friends and loved ones, as well as create bespoke invitations & stationery.

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Email:

support@papier.com

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Papier 5 star review on 23rd February 2025

Veronica

Papier 5 star review on 19th February 2025

Kelsey

Papier 5 star review on 16th February 2025

Cole

600

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Loved the ability to customize. Quality is great. Would only hope for fabric covers and emboss options in the future.”

Helpful Report

Posted 1 month ago

“Beautiful personalised writing set. Fantastic gift wonderfully presented in a box.”

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Posted 1 month ago

“Products are quality. Not shopped with Papier before but will be sure to now. Thank you!”

Helpful Report

Posted 1 month ago

“Advertised as being delivery date of 21st maximum and not delivered until 24th.”

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Posted 1 month ago

So sorry to hear about the delivery delay here, Ellie! We appreciate the items in this order arrived after the intended event so a refund has now been processed for you. Papier CS Team

Posted 1 month ago

“These were a gift, but I love them - they're beautiful. I am a repeat customer and would definitely recommend!”

Helpful Report

Posted 1 month ago

“Sticky notes are horrible! They don't stick to surfaces well, especially paper which is ironic considering that's what they're for. I would avoid this product. All of the other various journals and day planners I've purchased throughout the years are 5/5 lovely! High quality, nice paper and enough room to write.”

Helpful Report

Posted 1 month ago

Thank you so much for the feedback - so sorry to hear about the disappointment with your sticky notes! If you'd like to reach out to us at support@papier.com with photos showing the issue, we'll be happy to assist further. Papier CS Team

Posted 1 month ago

“What great Christmas gifts! Beautiful, high quality books, and love that they can be personalized. Quick delivery too.”

Helpful Report

Posted 1 month ago

“I bought a planner for my daughter for christmas. Great quality and packaging. Would recommend.”

Helpful Report

Posted 1 month ago

“I could not be happier with my purchase. I was able to change the book purchased changing its colour, the words placed onto it and the font which I loved. I was able to make it very personal to my sister who adored this gift when I gave it. The book itself was as pictured and was of high quality on arrival. Thank you”

Helpful Report

Posted 1 month ago

“I had a great experience - I got my personalisation wrong and Papier got back to me within minutes and put it all right - so impressed!”

Papier 5 star review on 1st January 2025

Helpful Report

Posted 1 month ago

“I ordered a lovely planner as a gift but did not have it personalized (unintentionally). After receiving it I realized my error. This planner was not used, damaged or personalized. The company refused to allow me to return it stating because it is an item that can be customized, even tho it wasn’t, it can’t be returned.”

Helpful Report

Posted 1 month ago

Thank you for the feedback, Monica! We're so sorry for the disappointment here. Due to the made-to-order nature of most of our products, we are unable to offer a return here but I can see Natalie has now assisted with a partial refund. Please do reach back out to us at support@papier.com if you have any further queries. Papier CS Team

Posted 1 month ago

“Shocking service. Ordered two photo calendars (with express delivery) on 15 Dec which were due to arrive by 19 Dec. Chased Papier when I had no shipping information which ended in DPD and Papier blaming each other and me without my Christmas gifts. At no point did Papier look into the issue or try to help me get these before Christmas and I believe they were never actually dispatched. Have since re-ordered elsewhere. Avoid!”

Helpful Report

Posted 1 month ago

Thank you for your feedback - so sorry to hear about the disappointing experience here! Unfortunately, it does appear this order was lost in transit. I can see Amy has assisted with a refund, but please do reach out to us at support@papier.com if you have any further queries. Papier CS Team

Posted 1 month ago

“Beautiful personalised diary so glad I purchased the gift box absolutely stunning.”

Helpful Report

Posted 1 month ago

“I loved the calendar design until I realised the days and dates were out of sync for 2025! How can I get this fixed?”

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Posted 1 month ago

Thanks for your review, Sophia - we're so sorry for the trouble here! I can see Maya has now assisted with credit but please do reach back out to us if you have any further queries. Papier CS Team

Posted 1 month ago

“Amazed by the quality and design! I love how the interior is arranged. It keeps me focused and on track for each day, week, and month!”

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Posted 1 month ago

“This was a Christmas gift for our daughter. She absolutely loves your planners! I enjoy being able to personalize one for her each year.”

Helpful Report

Posted 1 month ago

“Be leery of buying items that are on sale. I purchased a few things that were on sale. I was sent the wrong item. I asked for them to send me the correct product. They said it was out of stock and I would have to repurchase item at full price when it’s back in stock because they were only giving me a refund for the sale price even though the mistake was their fault. I think this company has fine products but their business is unethical.”

Helpful Report

Posted 1 month ago

Thanks for your review, Derick! So sorry to hear about the disappointing experience with your pen. Sadly, we would only be able to process a refund for the amount originally paid for the item, but I'll certainly pass your feedback on. Papier CS Team

Posted 1 month ago

“I ordered the 2025 Leather Day Planner. The planner itself is nice, but there are a few cons in my opinion: the paper isn't thick, and good quality pens bleed through, the calendar month pages have too many non-important holidays that take up crucial room on the calendar. I dont need to know when teacher appreciation day starts. Finally, I don't like that there are 3 different page styles at the back of the planner for notes - just stick to one.”

Helpful Report

Posted 1 month ago

Thank you for your review - we're so sorry to hear about the disappointment with your planner! We'll certainly pass your feedback on to our product team. Papier CS Team

Posted 1 month ago

“Bought these for my wife for Christmas, she loves them”

Helpful Report

Posted 1 month ago

“Bought a diary last year and it was perfect so i a 2025 diary for this year. The drop in quality was immediately noticeable. Covers are paper thin, and the inner pages very poor quality in terms of thickness. Won’t be returning!”

Helpful Report

Posted 1 month ago

So sorry to hear this! If you'd like to reach out to us at support@papier com with photos of the issues, we'll be happy to look into this for you. Papier CS Team

Posted 1 month ago

Papier is rated 4.6 based on 16,721 reviews