Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.64

4.6 Rating 16,726 Reviews

92 %

of reviewers recommend Papier

4.6

Based on 16,726 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Papier:

Papier is the new and simple way to personalise and send beautifully designed cards to friends and loved ones, as well as create bespoke invitations & stationery.

Visit Website

Email:

support@papier.com

Write Your review

Tell us how Papier made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Papier 5 star review on 23rd February 2025

601

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Love the quality of these products! Order a diary every year:)”

Helpful Report

Posted 2 months ago

“Beautiful notebooks well presented fast delivery”

Helpful Report

Posted 2 months ago

“Very poor quality for the amount you pay. I had to beg for my money back to several members of staff. There’s lots of better stores to go to!”

Helpful Report

Posted 2 months ago

So sorry to hear about the disappointing experience here, Laura! I can see Ruth has processed a refund for you, but please do reach back out to us at support@papier.com if you have any further queries. In the meantime, we will of course pass your feedback on. Papier CS Team

Posted 2 months ago

“I’ve ordered a number of the blue 2025 diaries with a photo grid or photo strip - as Christmas presents - and they’re all (without exception) beautiful… I hope my friends/family will be as delighted with them… as I will be… giving them!”

Helpful Report

Posted 2 months ago

“I order my custom planner from Papier every year for the last five years :)”

Helpful Report

Posted 2 months ago

“My planner for 2024 was delightful. My new one for 2025, not so much. The print is so light I can barely see it. I will admit I am disapointed. And I was so thrilled with 2024.”

Helpful Report

Posted 2 months ago

“I ordered a personalized recipe journal and the recipient said it was the best present ever, and she cried. The paper is really high quality, as is the binding (so many different covers to choose from!) and we both especially liked the categories in the recipe journal and space for personal notes. This will be my go-to gift for anyone who likes to cook. It would also make a fantastic hostess present. Shipping was really fast so it's easy to order somewhat on the spur of the moment.”

Helpful Report

Posted 2 months ago

“Good quality very useful”

Helpful Report

Posted 2 months ago

“Personalised a notebook as a Guest Book for a new home. Recipient loved it. Nice quality, well presented and packaged and quicker delivery than estimate given. Landscape plain and lined notebooks might be nice?”

Helpful Report

Posted 2 months ago

“Exceptional customer service. I encountered an issue with the website and the team were very helpful in resolving it. I then made an error on a photo book and they helped me correct it. Very responsive and polite. I’ll definitely be using them again!”

Helpful Report

Posted 2 months ago

“Fabulous product, I’ve used their diaries for the last few years. Have bought them for friends as Christmas presents too. Great customer service, would definitely recommend the company and their products.”

Helpful Report

Posted 2 months ago

“Disappointed with the rollerball pen and refills. Be warned: the tip of the pen is very rough on paper, offering zero smoothness, which completely ruins any pleasure in using it. It’s not worth the money - many cheaper alternatives perform much better.”

Helpful Report

Posted 2 months ago

So sorry to hear this! Please do feel free to pop over some photos showing the issue to support@papier.com, and we'll be happy to look into this for you. Papier CS Team

Posted 2 months ago

“Dissappointed. I uploaded a high quality photo but the resolution on the resulting card was grainy and poor. I ordered like 100 of these so money completely wasted.”

Helpful Report

Posted 2 months ago

Thanks for your feedback, Francesca - so sorry to hear this! If you'd like to send over some photos demonstrating the issue to support@papier.com, we'll be happy to look into this for you. Papier CS Team

Posted 2 months ago

“I had a problem with my order…. And the minute I started a chat, I had immediate assistance….. and the problem was resolved. Impressive!”

Helpful Report

Posted 2 months ago

“I ordered several personalized hardback journals as gifts, and they are all beautiful. The quality of the binding is topnotch, the personalization is perfect, and the paper feels luxurious. I can't wait to get one for myself!”

Helpful Report

Posted 2 months ago

“The quality was exceptional and printed to perfection. The simple design process was exactly how I envisioned. Paper and envelope were of quality with a speedy delivery.”

Helpful Report

Posted 2 months ago

“I have ordered from this company every year for the last seven years to get a weekly planner for my dog grooming business. I have always been pleased except for this year there were no month tabs in the side to find each month easily.”

Helpful Report

Posted 2 months ago

“Obsessed with these designs. I love the hardcover, and the fact they have lots of flowery design options, and that you can choose weekly calendars or daily calendars. Wish they had the same options for spiral though. I wanted a specific design and they only had it for the calendars but not the spiral notebooks”

Helpful Report

Posted 2 months ago

“Papier create really interesting products, and as a self-confessed stationary addict, I love to peruse their website making lovely purchases. For me, my family and for my friends”

Helpful Report

Posted 2 months ago

“The calendar I received came bent - both the paper and the wire at the top. When I tried to flatten it, the wire cut my finger. Last year’s calendar also arrived bent. I will not be purchasing from Papier again.”

Helpful Report

Posted 2 months ago

Oh no, so sorry to hear this! Please do reach out to us at support@papier.com with photos of the item and we'll be happy to help. Papier CS Tea

Posted 2 months ago

Papier is rated 4.6 based on 16,726 reviews