Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.64

4.6 Rating 16,754 Reviews

92 %

of reviewers recommend Papier

4.6

Based on 16,754 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Papier:

Papier is the new and simple way to personalise and send beautifully designed cards to friends and loved ones, as well as create bespoke invitations & stationery.

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Email:

support@papier.com

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Papier 5 star review on 27th February 2025

602

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The quality of printed pictures is declining. My (second, replacement) order arrived with all 3 photos showing indents on different parts of the card framing the photograph. Not great”

Helpful Report

Posted 9 months ago

Really sorry to hear this, Kelly! Please feel free to pop over photos to support@papier.com so we can arrange a solution for you. Papier CS Team

Posted 9 months ago

“My book was a bit bent when it arrived and the printing quality is not very good. The photos aren’t as clear as they should be for high resolution photos. Nice product but I did expect better quality.”

Helpful Report

Posted 9 months ago

Hi Sarah, we're very sorry to hear that! I can see Nicole has been in touch with you to resolve this but just let us know if we can help further. Papier Customer Service Team

Posted 9 months ago

“Not a review about the products themselves, although very pleased, I would like to highlight exceptional service I revived while dealing with a missing package. Danielle was incredibly kind, speedy, and informative when helping me locate my missing package. Not only did she advise me on best steps, she also helped me identify the reason why the package was miss placed and corrected the information. She arranged a new order with expedited shipping so I receive my products in time for a friend’s graduation. Truly impeccable service and I am incredibly grateful.”

Helpful Report

Posted 9 months ago

“The photo book was a gift bit was easy to create and the photo book arrived quickly and well packaged. I am soooo happy with it !”

Helpful Report

Posted 9 months ago

“I love their journals and planners and their customer service has been outstanding!! They've been prompt, helpful, and made fixed a mistake in my custom planner super easy.”

Helpful Report

Posted 9 months ago

“Ive been a longtime customer and in the past few months, ive noticed the quality has gone downhill. The standard envelopes are lighter weight. The spiral notebook is like something you’d get at Staples. Disappointed bc ive been a fan for a long time.”

Helpful Report

Posted 9 months ago

Really sorry to hear this, Shelby! If you've received a particular item you're unhappy with, please do reach out to us at support@papier.com with photos of the item so we can look into this further for you. Papier CS Team

Posted 9 months ago

“I use Papier for photo cards frequently and they always do a great job. After my granddaughter's wedding we all used them for 'thank you ' cards. Lovely.”

Helpful Report

Posted 9 months ago

“Lovely personalised diary arrived promptly. It was a leaving gift for an outstanding volunteer. Delighted with the gift!”

Helpful Report

Posted 9 months ago

“Thank goodness for Papier who send a card to my friends and family when I am unable to get one myself. Always reliable, always good value for money with a good quality card.”

Helpful Report

Posted 9 months ago

“Easy to use website, good price, wonderful quality, fast delivery. Absolutely no complaints and I’ll happily shop with Papier again.”

Helpful Report

Posted 9 months ago

“I’ve been using papier products for a few years now and they never disappoint! Such high quality materials and the products are just stunning! I don’t get planners from anywhere else anymore.”

Helpful Report

Posted 9 months ago

“High quality stationary that appeals to every personality. Beautiful designs and the customization is *chef’s kiss*.”

Helpful Report

Posted 9 months ago

“Design options, price, and fast shipping we’re some of the reasons I️ choose this company for my invitations. They turned out beautiful however I️ think I️ was Too tired when I️ finalized my design because I️ accidentally typed “septmeber” instead of “September.” I️ wish their system had a better spellcheck system because I️ was so upset when I️ received them. I’m still sending them out because everyone said it’s not noticeable. Otherwise they look beautiful and classy.”

Helpful Report

Posted 9 months ago

“Papier planners and journals are gorgeous! They are one of my favorite gifts to myself!”

Helpful Report

Posted 9 months ago

“Great quality as always. I made a mistake with the address, and was given a 'reimbursement'. Thank you! Will continue coming back.”

Helpful Report

Posted 9 months ago

“IT IS BEAUTIFUL! Can’t get over how lovely my stationery is. Already written to four friends!”

Helpful Report

Posted 9 months ago

“I was really excited for Papier. Their designs were cute, site was easy to use, and it was affordable. When i got my order of 175 save the dates and pre-addressed envelopes i was excited to start stuffing and stamping because they looked great! After stamping for awhile i realized i kept seeing envelopes addressed to the same person over and over. Turns out papier duplicated envelopes and half my list i sent them were not printed. Giving 2 stars because they did resend the envelopes free of charge but was annoying wasting money on stamps for duplicated envelopes.”

Helpful Report

Posted 9 months ago

Thanks so much for your review! I can see Laura replaced the incorrect envelopes but our sincere apologies for the initial error here. Papier CS Team

Posted 9 months ago

“I love Papier's planners with their useful, aesthetically-pleasing layouts and customizable covers! I'm now into my third year of using them. Papier's customer service has been really excellent as well.”

Helpful Report

Posted 9 months ago

“I have just started to buy photo albums from Papier. I am so very pleased with the album's. The quality of the books are just wonderful and such a joy to receive. I find the website easy to navigate and communication is thorough. Delivery is always quick. I definitely recommend Papier and will be purchasing again in the future.”

Helpful Report

Posted 9 months ago

“I ordered the leather notebooks with personalization for my daughter and friends do graduation. Delivery was sooner than expected, and they arrived each packaged so beautifully—I was thrilled!! The gold press initials are done very well. This turned out to be even more special than I expected! Will absolutely order from Papier going forward!!”

Helpful Report

Posted 9 months ago

Papier is rated 4.6 based on 16,754 reviews