Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.64

4.6 Rating 16,928 Reviews

91 %

of reviewers recommend Papier

4.6

Based on 16,928 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Papier:

Papier is the new and simple way to personalise and send beautifully designed cards to friends and loved ones, as well as create bespoke invitations & stationery.

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Email:

support@papier.com

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered an engraved journal for a Christmas present in November and it never turned up. The help I got from customer service was very good and a full refund was given.”

Helpful Report

Posted 3 months ago

We're so sorry that your order didn't arrive safely, Niki! I'm glad to hear that the team were able to assist with a refund, but please do reach out to ust at support@papier.com if you have any further queries. Papier CS Team

Posted 3 months ago

“Love Papier products, have been a loyal customer for years. However, they should consider changing their delivery partner for Australian orders. ARAMEX has failed to deliver my parcel on time and many other customers around Australia are in the same position. It’s been at their depot for over 3 weeks, which is just down the road from where I live.”

Helpful Report

Posted 3 months ago

So sorry to hear that your order hasn't arrived safely, Maggie! We've reached out to you via email now to arrange a solution. Papier CS Team

Posted 3 months ago

“Journals are very nuce,high quality binding”

Helpful Report

Posted 3 months ago

Thanks for your feedback, Michelle! If there are any issues with your order, please do reach out to us at support@papier.com with any photos showing the issues and we'll be happy to resolve this for you. Papier CS Team

Posted 3 months ago

“Bought two notebooks as Christmas presents (one, specifically requested). Not seen Papier before this. Delivery seemed delayed, but accept gifts were personalised & it was Christmas. Nice enough, but expensive for what they were”

Helpful Report

Posted 3 months ago

So sorry to hear this, Alex! We've processed a postage refund to compensate the delay. Please do reach out to us at support@papier.com with photos if there are any issues with your order and we'll be happy to look into this for you. Papier CS Team

Posted 3 months ago

“Unfortunately my agenda came damaged. I asked for a different version of the same product (hard back to protect the shipping) and was only offered replacement/discount.”

Helpful Report

Posted 3 months ago

Sorry to hear this, Jamie! Sadly, we are only able to offer like-for-like reprints. I can see Melissa assisted with a partial refund for the trouble but please do reach back out to us if you have any further queries. Papier CS Team

Posted 3 months ago

“Overpriced for the quality of their products.”

Helpful Report

Posted 3 months ago

Thank you for your feedback, Jennifer - we're so sorry to hear about the disappointment! Please do reach out to us at support@papier.com with any photos of the issues and we'll be happy to look into this. Papier CS Team

Posted 3 months ago

“For a $30 planner, I would have loved to get a minimum of 110gsm. The paper is light, and will lightly ghos.t Other features not included are a back pocket and pen holder. I wouldn't recommend. Thing I like about this notebook; the layout, the color of the pages, the customization. It's a cute notebook. For the price I expected better.”

Helpful Report

Posted 3 months ago

Thanks for your review, Canna - we're so sorry to hear about the disappointment here! We've passed your feedback forwards to the product team. In the meantime, please do reach out to us at support@papier.com if you have any further queries. Papier CS Team

Posted 3 months ago

“Well The quality is amazing, the product is super useful my only complain is that I placed an order for a custom productivity planner, and I got a standard one, it was a gift for my wife so I was really disappointed.”

Helpful Report

Posted 3 months ago

Sorry to hear that you had a mistake in your order, Carlos! We've reached out via email to help resolve this for you. Papier CS Team

Posted 3 months ago

“Products are lovely but arrived after Xmas despite ordering in good time which meant my nieces were missing part of the Xmas gifts. This was disappointing.”

Helpful Report

Posted 3 months ago

So sorry to hear about the delay here, Paula! We've refunded the postage fee paid as compensation. Papier CS Team

Posted 3 months ago

“International shipping could be quicker”

Helpful Report

Posted 3 months ago

Thank you for your feedback - we're sorry to hear about the delivery delay here! Please do reach out to us at support@papier.com if this does not arrive safely and we'll be happy to help. Papier CS Team

Posted 3 months ago

“I loved the spiral softcover planner I got last year so much I ordered the same this year. I am very disappointed with how light the print is on the inside. It’s barely readable! I don’t think I’ll be purchasing again unless they fix this issue.”

Helpful Report

Posted 3 months ago

We're so sorry to hear about the disappointment here, Kaila! We've reached out via email now to arrange a solution. Papier CS Team

Posted 3 months ago

“Papier offers beautiful designs and frequent discounts, but my experience was marred by a delayed delivery despite paying a fee. Although they refunded the delivery cost, it didn’t change the late arrival. That said, the quality of the products was excellent, and I would order again—just earlier, especially around the holidays.”

Helpful Report

Posted 3 months ago

Thanks for your feedback, Angharad! We're so sorry for the delivery delay here, I can see Steph has assisted with a delivery fee refund but please do reach back out to us if you have any further queries. Papier CS Team

Posted 3 months ago

“I am not quite sure how I agreed to go on your mailing list but, since I ordered a menu book for my granddaughter, just before Christmas, I have been inundated with far two many promotion emails. You have put me off your company so much that I never want to hear from you again. As my granny used to say, "Moderation in all things."”

Helpful Report

Posted 3 months ago

Sorry to hear this, Peter - we'll certainly pass your feedback forwards! In the meantime, we've unsubscribed you from our mailing list. Papier CS Team

Posted 3 months ago

“The product offering is great and really useful for life moments. What has been disappointing on the quality of a few of the items, namely photobook and large framed photos. Particularly prints in black and white. The quality just isn’t there, which is a shame as it would prevent me from buying these sorts of products in future.”

Helpful Report

Posted 3 months ago

We're so sorry to hear about the disappointment here, Louis! If you'd like to reach out to us at support@papier.com with photos of the item, we'll be happy to look into this for you. Papier CS Team

Posted 3 months ago

“Inside paper too thin. I love the cover options and it’s beautiful but for the functionality of it, I’m using a regular pen and it shows through on the other side. Ordered a new planner from a different vendor”

Helpful Report

Posted 3 months ago

So sorry to hear about the disappointment here! If you'd like to reach out to us at support@papier.com with photos of the item, we'll be happy to look into this for you. Papier CS Team

Posted 3 months ago

“I am such a fan but I cannot believe the deterioration in quality from last year to this year on the diary. The paper is much thinner and the cover is also thinner and flimsier. I am so disappointed and I will not be buying again. These diaries are expensive but worth it if the paper is beautiful but if it’s just a flimsy bit of normal white paper then it is not good enough!”

Helpful Report

Posted 3 months ago

Thanks for your feedback - we're so sorry to hear this! Please feel free to get back to Angela's email with photos showing the issue and we'll be happy to look into this further for you. Papier CS Team

Posted 3 months ago

“Shipping is fast. The planner looks pretty. Unfortunately the paper is not thick enough compared with other brands. That is the only let down.”

Helpful Report

Posted 3 months ago

Thanks for your feedback, Suji! We're sorry to hear about the disappointment with the paper thickness. If you'd like to pop over a photo of the issue to support@papier.com, we'll be happy to look into this further for you. Papier CS Team

Posted 3 months ago

“I created a photo notebook for a Christmas present but on one of the photos, the head had been cut off. At least we had a laugh on Christmas Day.”

Helpful Report

Posted 3 months ago

So sorry to hear this, Morag! If you'd like to pop over a photo of the issue to support@papier.com, we'd be happy to assist with a solution. Papier CS Team

Posted 3 months ago

“I ordered the 2025 Leather Day Planner. The planner itself is nice, but there are a few cons in my opinion: the paper isn't thick, and good quality pens bleed through, the calendar month pages have too many non-important holidays that take up crucial room on the calendar. I dont need to know when teacher appreciation day starts. Finally, I don't like that there are 3 different page styles at the back of the planner for notes - just stick to one.”

Helpful Report

Posted 3 months ago

Thank you for your review - we're so sorry to hear about the disappointment with your planner! We'll certainly pass your feedback on to our product team. Papier CS Team

Posted 3 months ago

“The notebook was lovely but the print on the card was a little faulty. The colours didn’t look right.”

Helpful Report

Posted 3 months ago

So sorry to hear this! If you'd like to pop over a photo of the issue to support@papier.com, we'll be happy to help. Papier CS Team

Posted 3 months ago

Papier is rated 4.6 based on 16,928 reviews