Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.64

4.6 Rating 16,928 Reviews

91 %

of reviewers recommend Papier

4.6

Based on 16,928 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Papier:

Papier is the new and simple way to personalise and send beautifully designed cards to friends and loved ones, as well as create bespoke invitations & stationery.

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Email:

support@papier.com

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The title that I filled in on a recipe book was wayyyy too small. It was not as showed in the image. I was really looking forward to gifting this to a friend.”

Helpful Report

Posted 3 months ago

Thank you for your feedback, Elizabeth! So sorry to hear about the disappointment - please do reach out to us at support@papier.com with photos of the item and we'll be happy to look into this for you. Papier CS Team

Posted 3 months ago

“I bought a personalised diary as a gift. When it arrived I have to say I was disappointed at the quality. For the price, I had expected the quality of the cover and pages to be thicker. I am aware I could have chosen the hard cover version, but I wanted the sprial bound for ease of lying flat on a surface to write in.”

Helpful Report

Posted 3 months ago

Thanks for your feedback - so sorry to hear about the disappointment! Please do reach out to us at support@papier.com with photos of the issue and we'll be happy to look into this for you. Papier CS Team

Posted 3 months ago

“Haven't received my order yet ?? 3 weeks on”

Helpful Report

Posted 3 months ago

Sorry to hear this, Lynda! I can see your order has been marked as delivered today but please do reach out to us at support@papier.com if you have any issues. Papier CS Team

Posted 3 months ago

“I've only received one of the two items I ordered.”

Helpful Report

Posted 3 months ago

So sorry to hear that, Ana! We've reached out to you via email now to arrange a solution. Papier CS Team

Posted 3 months ago

“I ordered the one where you up load photos … Photos are blurred and not crisp delivery was late .. Disappointed in this product”

Helpful Report

Posted 3 months ago

So sorry to hear this! Please do reach out to us at support@papier.com with photos of the issue and we'll be happy to help. Papier CS Team

Posted 3 months ago

“I wanted to love my daily planner, but I will be purchasing something else, and try to find a use for this one. My main, and significant, disappointment is that the ink on the pages is so light it is hard to see, and nearly impossible in slightly dim light. What’s wrong with black ink, to see the page set up? Or even charcoal, if black doesn’t suit your fancy? Secondly, when designing online, the brightness/value of the color options for the customization type didn’t reflect quite accurately. The font and color I chose showed up well online, but when seeing the product I clearly needed a brighter color. I think the materials are of good quality, but due to barely being able to see the page print color, I won’t be ordering again.”

Helpful Report

Posted 3 months ago

Thanks for your feedback - so sorry to hear this! If you'd like to reach out to us at support@papier.com with photos of the item, we'll be happy to look into this for you. Papier CS Team

Posted 3 months ago

“Can't give a true review as I never received my order we are trying to get my money back by putting in a claim to Royal Mail”

Helpful Report

Posted 4 months ago

So sorry to hear that your order didn't arrive safely, Alison! We've reached out to you via email now to arrange a solution. Papier CS Team

Posted 4 months ago

“Bad Quality Printing.”

Helpful Report

Posted 4 months ago

Thanks for your review, Rachel - so sorry to hear this! We've reached out to you via email now to arrange a solution. Papier CS Team

Posted 4 months ago

“I ordered one of the small photo books for a keep sake hen gift, however it never arrived. I have since contact customer services who have said they will arrange for a new one to be sent and I sent don’t have the book or a dispatch email. The book in question was originally ordered on 24th November! I have always brought my diaries/party accessories from you but I have never experienced this before. I would like to gift the bride for the wedding instead but I’m now worried it won’t arrive in time”

Helpful Report

Posted 4 months ago

So sorry for the trouble here, Jodie! I can see your replacement order is on its way to you now but please do reach back out to us if you have any further queries. Papier CS Team

Posted 4 months ago

“Gorgeous items on offer, good delivery given it was from the UK to Aus - but average product.”

Helpful Report

Posted 4 months ago

So sorry to hear this, Rachel! Please do reach out to us at support@papier.com with further photos showing the issues and we'll be happy to look into this for you. Papier CS Team

Posted 4 months ago

“The calendar I received came bent - both the paper and the wire at the top. When I tried to flatten it, the wire cut my finger. Last year’s calendar also arrived bent. I will not be purchasing from Papier again.”

Helpful Report

Posted 4 months ago

Oh no, so sorry to hear this! Please do reach out to us at support@papier.com with photos of the item and we'll be happy to help. Papier CS Tea

Posted 4 months ago

“Having ordered from Papier before, I was really disappointed with the cards I received for this order. The print quality was poor and the finish around the edges of the cards was not acceptable. I did complain and was offered 30% off the main card I ordered. Not good enough.”

Helpful Report

Posted 4 months ago

Oh no, we're so sorry to hear that! Please do feel free to respond to my colleague Natalie's email offering the partial refund or replacement, and we'll be happy to help resolve this for you. Papier CS Team

Posted 4 months ago

“After ordering my new diary ( which should have gold foil - but didn’t) the next day you went into sale !!! No contact from you and I couldn’t contact you either to try and get my discount !! I am disappointed to be honest .”

Helpful Report

Posted 4 months ago

Thanks for your review, Nikki - I'm sorry to hear about your disappointment! I can see a non-foiled design was ordered, but please do reach out to us at support@papier.com if you have any queries and we'll be happy to help further. Papier CS Team

Posted 4 months ago

“Still waiting on my order that was places several weeks ago.”

Helpful Report

Posted 4 months ago

Thanks for your feedback, Shirley - sorry to hear this! We've reached out to you via email now. Papier CS Team

Posted 4 months ago

“I have previously ordered cards from papier and geh have been of excellent quality however the card quality wasn’t anywhere as good and the picture wasn’t great printed either. Not what I expected from papier.”

Helpful Report

Posted 4 months ago

Thanks for your review, Samantha - so sorry to hear this! Please do pop over a photo of the item to support@papier.com and we'll be happy to arrange a solution for you. Papier CS Team

Posted 4 months ago

“The paper quality is mediocre, not great. It is thin and feels unsubstantial. I wonder how tattered this planner will be in 6 months? I chose to upload photos and the quality of the printing was poor. I would not re-order this planner again and in fact, have just re-ordered from the company I used last year. Though they are located in Sweden, more expensive, and it will take some weeks to receive, the quality was far better and worth it.”

Helpful Report

Posted 4 months ago

Thanks for your feedback, Hinda! We're so sorry to hear about the disappointment with your order. Please do feel free to reach out to us at support@papier.com with photos of the item, and we'll be happy to look into this further for you. Papier CS Team

Posted 4 months ago

“I ordered a personalised photo book to arrive for my boyfriend's birthday. It was estimated to arrive three days before his birthday, but the day before it was meant to arrive I received an email from Papier support saying they were experiencing an unforeseen delay at their suppliers, so it would arrive a couple of days late. Over a week later it still hadn't arrived so I reached out to customer support. They told me it was likely lost and it was better to re-order it. Danielle was helpful and got it sorted quickly, and to her credit the new copy arrived only three days after our conversation. However, the cover of the book is scruffy and damaged, and just looks terrible. I'm really disappointed.”

Helpful Report

Posted 4 months ago

So sorry to hear this, Marte! We've reached out to you via email now to arrange a solution. Papier CS Team

Posted 4 months ago

“I am usually obsessed with Papier and don’t mind the price tag because the quality is very high, however, I recently purchased a personalised address book and I was really disappointed with the finished product. The finish is not durable at all and I do not feel that it reflects the brand well.”

Helpful Report

Posted 4 months ago

Thanks for your feedback, Kirsty - so sorry to hear this! If you'd like to reach out to us with photos of the item at support@papier.com, we'll be happy to look into this further for you. Papier CS Team

Posted 4 months ago

“Misleading website and the picture was cropped too much on front, chopping top of my dogs head off! The actual diary was a good quality book but way too expensive.”

Helpful Report

Posted 4 months ago

So sorry to hear this, Kate! I can see Steph has assisted with a partial refund for the disappointment but please do reach back out to us at support@papier.com if you have any further queries. Papier CS Team

Posted 4 months ago

“For the price of the card I was expecting better quality- the fold wasn't straight and blurred print. The design is great however finish was disappointing”

Helpful Report

Posted 5 months ago

Thanks for your review, Anna! We're so sorry to hear about the disappointment with your card quality. If you'd like to pop over photos of the item to support@papier.com, we'll be happy to look into this further for you. Papier CS Team

Posted 5 months ago

Papier is rated 4.6 based on 16,928 reviews