Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.64

4.6 Rating 16,724 Reviews

92 %

of reviewers recommend Papier

4.6

Based on 16,724 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Papier:

Papier is the new and simple way to personalise and send beautifully designed cards to friends and loved ones, as well as create bespoke invitations & stationery.

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Email:

support@papier.com

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Papier 5 star review on 23rd February 2025

601

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered notebooks with personalization and all the colors were as described online.”

Helpful Report

Posted 2 months ago

“We ordered a sample save the date and loved it. Our order was delayed due to an issue with the printer, then once it arrived there was a clear fault with the save the date with a pink line through the centre of the card. We were provided with a re-printed batch, but these are still not the same as the origional sample we had ordered. The customer service were great, but we will most likely order wedding invitations fom else where.”

Helpful Report

Posted 2 months ago

Thanks for your feedback, Becky - we're so sorry to hear this! If you'd like to reach out to us at support@papier.com with photos of the reprinted order versus the sample, we'd be happy to look into this further for you. Papier CS Team

Posted 2 months ago

“The personalised notebook I ordered was fantastic! Really good quality paper and the cover is very smooth. Photos weren't blurry at all, very happy with the order. It was a bit pricey but you get what you pay for. Payed extra to have it shipped in time but it came a few days before the estimated arrival so maybe you don't need to do this if you're in the same situation as me. Notebook was also beautifully packaged and came with a printed note I got to write.”

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Posted 2 months ago

“I have been a loyal Papier-er for years because of the quality, customer service, and value of their daily planners. It has everything I need in it and nothing I don't need. Perfect for organizing my busy schedule.”

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Posted 2 months ago

“Bought two food journals as gifts, beautiful books which I think my daughters will love”

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Posted 2 months ago

“I have been buying all my cards since Papier started but I need some slight changes and maybe a few new designs maybe Deckle edge or letter press to differentiate!”

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Posted 2 months ago

“I love Papier unique and beautiful card designs! It’s so fun to pick out my Christmas cards every year! And it’s very easy to design a card and the printing is relatively fast!”

Helpful Report

Posted 2 months ago

“Disappointed that the quality of the paper is not as good as previous years. Expected better from Papier”

Helpful Report

Posted 2 months ago

So sorry to hear this, Susan! Please do feel free to reach out to us at support@papier.com with photos of the item and we'll be happy to look into this for you. Papier CS Team

Posted 2 months ago

“Quick delivery, diary was personalised and really good quality”

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Posted 2 months ago

“I have ordered a diary from you for the past 3 years and it is beautifully made and I can have my sisters name put on it”

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Posted 2 months ago

“Fabulous quality thankyou personalised cards . Love receiving these for myself and adore giving them at gifts”

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Posted 2 months ago

“Cards are stunning, absolutely chuffed with them. Only thing I would say is the papier black logo is way too prominent and I was about not to purchase because of that. It is sitting right beneath the christmas card’s signatures in bold black lettering. Apart from that, great.”

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Posted 2 months ago

“Always the best for printed, framed & personalised photos. I never go anywhere else!”

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Posted 2 months ago

“Beautiful quality of the hard back book & the photos. Also speedy service. Very impressive. I’ve ordered 6 books in total.”

Helpful Report

Posted 2 months ago

“Can't give a true review as I never received my order we are trying to get my money back by putting in a claim to Royal Mail”

Helpful Report

Posted 2 months ago

So sorry to hear that your order didn't arrive safely, Alison! We've reached out to you via email now to arrange a solution. Papier CS Team

Posted 2 months ago

“Products are great. But that’s if you can receive them. They’ve unfortunately picked the absolute worst courier company in Australia called “Couriers Please”. If you’ve had the unfortunate experience of having someone delivered (if at all) by this company, then you’ll know what I’m talking about. I ordered 2 weeks ago, Couriers Please said they delivered it, no photo evidence, no description where they left it, nothing. You cannot call them, instead fill out a form on their website and wait for a call back. It’s been 5 days and no one has contacted me. I told Papier and they asked me if “have I checked the delivery location?” — sorry, are you serious? Why would I report it as missing if I hadn’t. Amazing. I’m still waiting for a re-order. Couriers Please will not contact you, if it’s lost, you simply have to hope Papier will reorder for you. Papier, out of respect for your customers, choose a better courier Company instead of the cheapest.”

Helpful Report

Posted 2 months ago

Thank you so much for your feedback! We're so sorry for the disappointing experience here. I can see Nicole has assisted with a replacement but please do reach back out to us if you need anything else. Papier CS Team

Posted 2 months ago

“I recently purchased travel journals as Christmas presents from Papier, and I couldn't be happier! The journals are absolutely lovely—high-quality and beautifully designed. The delivery was prompt, arriving even ahead of schedule, which was a delightful surprise during the busy holiday season. Highly recommend for anyone looking for thoughtful and reliable gifts! ✨”

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Posted 2 months ago

“Beautiful, quality cards and delivery was on time.”

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Posted 2 months ago

“Very impressed with Papier, the quality is excellent and we are so pleased with our wedding invitations.”

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Posted 2 months ago

“The 2025 diary for my daughter’s Christmas present has arrived. I am very pleased with it. The paper is of high quality and I really enjoy being able to personalise the front cover for her. The only annoying thing is that it mentions ‘Papier’ inside the box and one cannot get rid of it not change the colour, it’s black. I do not expect advertising to be on the front nor in the title and name panel. The diary is beautifully organised and my daughter uses all aspects of organisation within it. It has become a little Christmas tradition for me to gift her a new Papier diary every year, which she requests.”

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Posted 2 months ago

Papier is rated 4.6 based on 16,724 reviews