Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.64

4.6 Rating 16,734 Reviews

92 %

of reviewers recommend Papier

4.6

Based on 16,734 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Papier:

Papier is the new and simple way to personalise and send beautifully designed cards to friends and loved ones, as well as create bespoke invitations & stationery.

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Email:

support@papier.com

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Papier 5 star review on 23rd February 2025

601

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service great value”

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Posted 3 months ago

“Excellent quality and great value for money- mu go to shop for stationary”

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Posted 3 months ago

“I love the quality of the products, the simplicity of them, the colors, the thickness and quality of the paper, and that you can personalize them!”

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Posted 3 months ago

“Took care of my issue promptly and got it resolved.”

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Posted 3 months ago

“Incredibly well made, very solid feeling! The paper has minimal bleed-through, does not smudge ink, and feels great :)”

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Posted 3 months ago

“The packaging was so beautiful and thoughtful, and the Productivity Planner is just what I needed...with my name embellished on the cover!”

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Posted 3 months ago

“Ordered save the dates for my wedding, but when they showed up, there was nothing but a few envelopes inside the box. The box had barely been sealed and had opened during transit and most of its contents had been lost. Customer service was kind and responsive, and got the order reshipped right away. But when the replacements showed up, the edges were all damaged during transit as they were still not packaged well at all. Really disappointed.”

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Posted 3 months ago

Oh no, we're so sorry to hear that your replacement order arrived damaged! Please do reach out to us at support@papier.com with photos of the issue, and we'll be happy to assist further. Papier CS Team

Posted 3 months ago

“The first order we received was delayed, and then arrived damaged, which was not a good start. However Papier were very responsive in dealing with the issue, customer support were very attentive, and in the end we received a high quality photo book. Therefore, despite the initial experience, we would recommend Papier and we are happy with the quality of the product”

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Posted 3 months ago

“Quick service and delivery and good quality product. Great ideas for prompts to help mental health.”

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Posted 3 months ago

“very pleasing array of goods. I like the quality of the paper goods and the unusual bookmarks.”

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Posted 3 months ago

“I’ve used Papier 3/4 times recently and the quality and service is fabby yay…..”

Papier 5 star review on 31st October 2024

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Posted 3 months ago

“Happy with the lovely items I received, however the first pen arrived alone in a box big enough for a pair of shoes! After chasing the late arrival of my other items I was told one (pen clip) is unavailable (not particularly important anyway) and the personalised diary had to be re-ordered. Apart from the obvious delay this was handled with efficiency and courtesy. I’ve been buying a diary from Papier as a gift for my niece for a few years now and will continue to do so as the quality (and service when things don’t go perfectly) is excellent.”

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Posted 3 months ago

“This is the fourth year in a row now that I have purchased a Papier diary. This year I ordered the exact same diary (same cover etc). Overall I love the Papier product, but I don't like the new change to the front of the diary where Papier have inscribed their name directly under where my name and the year date goes. This is something new for the 2025 diary. I have blacked this out. I'd really like this NOT to be done next year.”

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Posted 3 months ago

“I had already ordered and received my menu cards for my wedding which is now 1.5 weeks away, only to hear from my event coordinator that she made an error in the original menu she sent me. I reached out to Papier, and they sorted out the problem in less than half an hour. They issued full credit for my order and did not even ask me to ship back my original menu cards, given the circumstance. Life savers! Thank you so very much!”

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Posted 3 months ago

“Excellent quality”

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Posted 3 months ago

“I still haven’t received my order!”

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Posted 3 months ago

So sorry to hear this, Helen! I can see your order has now been marked as delivered on 30th October, but please do reach out to us at support@papier.com if you have any issues. Papier CS Team

Posted 3 months ago

“Beautiful, thoughtful books for planning work and studies to finances.”

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Posted 3 months ago

“Superb products - LOVE your personalised diaries! In addition, excellent customer services - I have recommended your company to friends and family. Congratulations, wishing you continued success! Catherine, Marlow, Bucks”

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Posted 3 months ago

“Really lovely quality stationery, I am on my third diary and it's my little treat to myself!”

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Posted 3 months ago

“Terrible delivery service (and customer service help). Hadn't received my diary by the estimated date, and courier tracking hadn't been updated since the day it was "sent". Contacted customer service and was told to wait another week and get back in contact then - it's now been a month since I've ordered the diary and still no updates! Then contacted the courier and they've said they've not yet received the parcel.”

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Posted 3 months ago

So sorry to hear this! We've reached back out to you to arrange a replacement now. Papier CS Team

Posted 3 months ago

Papier is rated 4.6 based on 16,734 reviews