Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.64

4.6 Rating 16,701 Reviews

92 %

of reviewers recommend Papier

4.6

Based on 16,701 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Papier:

Papier is the new and simple way to personalise and send beautifully designed cards to friends and loved ones, as well as create bespoke invitations & stationery.

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Email:

support@papier.com

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Papier 5 star review on 16th February 2025

Cole

598

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lovely notebook and quick shipping - arrived much before the estimated shipping date. The printing of the pattern is not quite as pictured - it isn’t centred to the planner, it’s off to the right side so it looks wonky.”

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Posted 4 weeks ago

“Love these diary's. They are beautiful. I got two for Christmas presents and one for myself”

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Posted 1 month ago

“A wonderful gift. My husband and I gifted it to ourselves and filled with pictures of our one year old. The quality of the calendar is fabulous and the ease of designing your own is second to none. I keep coming back to Papier for treats like this”

Papier 5 star review on 18th January 2025

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Posted 1 month ago

“Quality and inspiring items”

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Posted 1 month ago

“disappointed of the quality. low quality paper cover”

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Posted 1 month ago

So sorry to hear this, Marilyn! If you'd like to reach out to us at support@papier.com with photos of the issue, we'll be happy to look into this for you. Papier CS Team

Posted 4 weeks ago

“Love my notebook- so pretty and really useful 🥰”

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Posted 1 month ago

“This company offers excellent service with prompt deliveries. They have a variety of planner options and appealing designs.”

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Posted 1 month ago

“Love the personalized options Papier offers for annual dated planners. I enjoy making them my own every year, and they look like mini works of unique art. I missed out on trying the new daily planners this year, but I will jump on it earlier for 2026.”

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Posted 1 month ago

“A beautiful new diary , to be well organised Well made and pages feel nice .”

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Posted 1 month ago

“My samples I paid for and ordered twice were lost the first round and the ones I got were terrible qualityand not worth the money.”

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Posted 1 month ago

We're so sorry to hear this, Megan! If you'd like to pop over photos showing the quality issues to support@papier.com, we'll be happy to look into this for you. Papier CS Team

Posted 4 weeks ago

“No issues with company per se but why mess with a great design for a Wellness Journal ??Will not be ordering from the company again as products no longer suit my needs.”

Helpful Report

Posted 1 month ago

Thanks for your feedback - we're so sorry to hear about the disappointment with our updated wellness journal! We'll certainly pass this forwards as we're always looking to improve our products based on customers' thoughts. Please don't hesitate to reach out to us at support@papier.com if you have any further queries. Papier CS Team

Posted 4 weeks ago

“Love it!!! Very high quality product”

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Posted 1 month ago

“Love this diary Lots of space to write notes Best week view I have come accross”

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Posted 1 month ago

“LOVE LOVE LOVE! So fun, super quick & easy to order, I will 100% be getting this again & again & again”

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Posted 1 month ago

“Extremely good products. Very god quality for the price. Slow shipping time however I am assume the time of year and weather disruption were factors in this.”

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Posted 1 month ago

“Pretty standard…costumer service was good. Nice selection if products.”

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Posted 1 month ago

Thanks for your feedback, Nisha - I'm so glad to hear that you had a positive experience with the support team! If there are any issues with your product, please feel free to contact us at support@papier.com and we'll be happy to help. Papier CS Team

Posted 4 weeks ago

“The photos of the planner online are beautiful, however the quality of the spiral planner is not what I expected. Not to mention that my order came damaged. I contacted their customer support and was immediately given excellent service and a refund. I will continue to give their other products a chance. I love companies that take feedback and listen to their customers.”

Helpful Report

Posted 1 month ago

“My notebook came quick and was exactly what I wanted/like advertised. Love papier! I also bought matching pen as well as the gift box- one thing to note was the tissue paper wrapped around the notebook was ripped, but that stuff happens and is understandable.”

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Posted 1 month ago

“High quality notebooks! Very impressive and delivered on time. Gained another returning customer!”

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Posted 1 month ago

“Customer service assisted me after I received a damaged box without my journals.”

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Posted 1 month ago

Thanks for your feedback, Amy! We're so sorry to hear about the delivery trouble but glad that the team were able to help. Please do reach out to us at support@papier.com if you have any further queries. Papier CS Team

Posted 3 weeks ago

Papier is rated 4.6 based on 16,701 reviews