Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.64

4.6 Rating 16,740 Reviews

92 %

of reviewers recommend Papier

4.6

Based on 16,740 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Papier:

Papier is the new and simple way to personalise and send beautifully designed cards to friends and loved ones, as well as create bespoke invitations & stationery.

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Email:

support@papier.com

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Papier 5 star review on 23rd February 2025

601

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Amazing customer service.”

Helpful Report

Posted 5 months ago

“High price, high shipping, okay quality”

Helpful Report

Posted 5 months ago

Thank you for your feedback, I will certainly pass this on. Please feel free to reach out to us at support@papier.com if you do have any issues with the product quality. Papier CS Team

Posted 5 months ago

“Gorgeous card! Fast delivery. Thank you!”

Helpful Report

Posted 5 months ago

“Very impressed in the past but the latest card had a very washed out imagine and the paper quality did not seem up to the standard of products received in the past. Overall a little disappointed.”

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Posted 5 months ago

So sorry to hear this, Rich! Please feel free to reach out to us at support@papier.com with photos of the item and we'll be happy to look into this for you. Papier CS Team

Posted 5 months ago

“good quality and very helpful with the chat assistant”

Helpful Report

Posted 5 months ago

“This is probably my 15th purchase and it is the most disappointing. The color of the cover is off and the customization print is also not as pleasing. I love these journals but I don’t like my last one.”

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Posted 5 months ago

So sorry to hear this, Pam! Please feel free to reach out to us at support@papier.com with photos of the issue so we can look into. Papier CS Team

Posted 5 months ago

“The quality is reliable, and the designs gorgeous - though I'd love more monochrome designs, or silver embellishments, please! My orders are always exactly as I've designed them, and they are delivered promptly.”

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Posted 5 months ago

“A beautiful memento of my daughter's wedding”

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Posted 5 months ago

“Excellent quality, product options, service. Wonderful across the board.”

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Posted 5 months ago

“Good quality and value for price”

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Posted 5 months ago

“Hello I have been meaning to contact you as originally very happy, but I was looking through the book only for the second time and a page came out :( definitely not the quality I paid for. I looked around at nana different photo book stores and I came to Papier because I wanted a top quality book that would last a long time as this was a very special book for my dad who past away. I have now looked again and all the pages are coming loose.”

Helpful Report

Posted 5 months ago

So sorry to hear this, Jacqui! If you'd like to reach out to us at support@papier.com with further photos of the damage, we'll be happy to look into this for you. Papier CS Team

Posted 5 months ago

“Love the style and customization I get to make for my academic calendar. I do recommend!!”

Helpful Report

Posted 5 months ago

“Although more expensive than a high street diary, the quality of the product is worth the extra cash. This is my second purchase and I am sure I will use Papier again; beautiful diaries, journals and other stationery. Personalisation is a nice extra too.”

Helpful Report

Posted 5 months ago

“I ordered a financial planner and wellness journal for myself, and a recipe book for my mother. We are both in love with the design and quality of Papier! I can’t wait to order personalized stationary! 😍”

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Posted 5 months ago

“the most beautiful, aesthetic planners”

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Posted 5 months ago

“3rd year ordering a diary from Papier and about the 10th ordering anything! I love love love their products! The quality is amazing and you get exactly what you see!”

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Posted 5 months ago

“I love papier!! everything is great quality!”

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Posted 5 months ago

“Great quality! Love the design options for the covers. Will definitely purchase again.”

Helpful Report

Posted 5 months ago

“Ordered three samples of save the dates for my wedding on August 13th, when it had been ten days I emailed and was told the order had been lost, so they reordered and I was told it would be there in three days. The order ended up coming on the 28th August. Considering it was only three samples, I’m worried that if I actually order the full set of save the dates, it will take months to arrive. It’s a shame because I love the design and would want the full set, just put off by how long it took to arrive.”

Helpful Report

Posted 5 months ago

So sorry to hear this, Joanne! We've now processed a refund on the postage cost paid to compensate the delay. Papier CS Team

Posted 5 months ago

“Love my wellbeing journal. Really helps me plan, focus and reflect. It’s thank you.”

Helpful Report

Posted 5 months ago

Papier is rated 4.6 based on 16,740 reviews