Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.64

4.6 Rating 16,721 Reviews

92 %

of reviewers recommend Papier

4.6

Based on 16,721 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Papier:

Papier is the new and simple way to personalise and send beautifully designed cards to friends and loved ones, as well as create bespoke invitations & stationery.

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Email:

support@papier.com

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Papier 5 star review on 23rd February 2025

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Papier 5 star review on 19th February 2025

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Papier 5 star review on 16th February 2025

Cole

600

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I can't find where I can leave a product review. I'm disappointed in my purchase for a few reasons, some of which are on me, but I did want to make sure it was known that this planner is definitely mass-produced and not well made. Every time I turn pages, a pile of tiny paper shreds is left on my desk. And for something that you have to turn pages on regularly (between the monthly/weekly views), that's not a sign of something that is well made. Should've gone with my gut instead of a product that could be personalized. It's not worth it.”

Helpful Report

Posted 1 month ago

We're so sorry to hear about the disappointment with your order, Katie! If you'd like to send over some photos of the issue to support@papier.com, we'll be happy to look into this for you. Papier CS Team

Posted 1 month ago

“Good quality, fast delivery”

Helpful Report

Posted 1 month ago

“I am a big fan of the planners and notebooks that papier produces! They have the best aesthetics of any planners I’ve seen, and so many options to choose from. I also love the layout!”

Helpful Report

Posted 1 month ago

“Spent £5 on a card, arrived in the post bent in the middle - absolutely not worth the money for poor service and packaging. Other personalised card companies available with more robust packaging”

Helpful Report

Posted 1 month ago

Oh no, we're so sorry to hear your order arrived damaged! Please feel free to send over a photo to support@papier.com and we'll be happy to help further. Papier CS Team

Posted 1 month ago

“For a $30 planner, I would have loved to get a minimum of 110gsm. The paper is light, and will lightly ghos.t Other features not included are a back pocket and pen holder. I wouldn't recommend. Thing I like about this notebook; the layout, the color of the pages, the customization. It's a cute notebook. For the price I expected better.”

Helpful Report

Posted 1 month ago

Thanks for your review, Canna - we're so sorry to hear about the disappointment here! We've passed your feedback forwards to the product team. In the meantime, please do reach out to us at support@papier.com if you have any further queries. Papier CS Team

Posted 1 month ago

“It wa sa very simple service, lots of options for fonts. Delivery can bang on time.”

Helpful Report

Posted 1 month ago

“The Reading notebook looks very lush, and adding a name to the cover made the gift even more special.”

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Posted 1 month ago

“Easy to personalise my journal and order, good delivery time especially with it being around Christmas ✨”

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Posted 1 month ago

“Personalised invitations and book was just stunning!!!! Will always use Papier!”

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Posted 1 month ago

“Fantastic company and wonderful items! I was gifted a planner last year and loved the personalization.”

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Posted 1 month ago

“Love my notebook! beautiful packaging ( great for presents) and paper is thick and good quality! The hard cover notebooks feel better than the leather ones, personally! Will be buying again as the its good price quality.”

Helpful Report

Posted 1 month ago

“Really disappointed. Was made to pay for three separate deliveries to come in time for christmas. One did, the other two came late. The calendar i made for my mum turned ip soaking wet and wasnt able to give to her. Really disappointing as i am a loyal customer and usually love papier.”

Helpful Report

Posted 1 month ago

So sorry to hear this, Caroline! If you'd like to reach out to us at support@papier.com with photos of the damaged item, we'll be happy to arrange a solution for you. In the meantime, we've refunded the shipping cost paid to compensate the delay. Papier CS Team

Posted 1 month ago

“Great product and service. Bought as a present for my wife and she loved it.”

Helpful Report

Posted 1 month ago

“Loved the notebook. It was a Christmas present for my granddaughter. It was very nice and came very fast.”

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Posted 1 month ago

“Paper quality is great, the designs of thier diarys are unique but the sturcture/layout makes no sense.”

Helpful Report

Posted 1 month ago

Thank you for your review! We're so sorry to hear about the disappointment with the layout of your diary. We've passed your feedback on to our product team. In the meantime, do feel free to reach out to us at support@papier.com if you have any further queries. Papier CS Team

Posted 1 month ago

“Excellent customer service - there was a mix up with my order, and it was handled so quickly and professionally. When the order came it was perfect, would highly recommend.”

Helpful Report

Posted 1 month ago

“Bought as a christmas present and they loved it!”

Helpful Report

Posted 1 month ago

“I received a cookbook for Christmas and for the price, I am disappointed with the quality. The paper inside feels like newspaper. Does not seem like it will last long at all”

Helpful Report

Posted 1 month ago

Sorry to hear this! Please feel free to reach out to us at support@papier.com with photos of the item and we'll be happy to look into this for you. Papier CS Team

Posted 1 month ago

“Very mixed, ordered two items and only one showed up, no explaination as to why but the missing item was sent out on the same day that I raised the issue without any hassle. Positives, customer service was quick to send out the missing item and importantly kept me up to date on any issues with the order. The original order arrived in very good time and in suitable packaging. Negatives, no explaination as to why I only recieved half an order. The order was for Christmas so it was an important delivery day missed and it was also to an address that I don't live at which then added further issues. The missing item was set to arrive before New Year but due to suppling issues got pushed even further back into the new year.”

Helpful Report

Posted 1 month ago

We're so sorry for the dispatch error here, John, and the delay to your replacement order! This is of course not the experience we want for our customers. Your feedback has been passed forwards but please do reach back out to us at support@papier.com if you have any further queries. Papier CS Team

Posted 1 month ago

“Very pleased with the product. Not so pleased with delivery. Paid extra for a quick delivery, arrived 1 week late!”

Helpful Report

Posted 1 month ago

Papier is rated 4.6 based on 16,721 reviews