Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.64

4.6 Rating 16,668 Reviews

92 %

of reviewers recommend Papier

4.6

Based on 16,668 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Papier:

Papier is the new and simple way to personalise and send beautifully designed cards to friends and loved ones, as well as create bespoke invitations & stationery.

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Email:

support@papier.com

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Papier 5 star review on 10th February 2025

Ann

Papier 5 star review on 9th February 2025

Shelby

Suzanne

Papier 5 star review on 7th February 2025

Anonymous

588

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A beautiful new diary , to be well organised Well made and pages feel nice .”

Helpful Report

Posted 3 weeks ago

“My samples I paid for and ordered twice were lost the first round and the ones I got were terrible qualityand not worth the money.”

Helpful Report

Posted 3 weeks ago

We're so sorry to hear this, Megan! If you'd like to pop over photos showing the quality issues to support@papier.com, we'll be happy to look into this for you. Papier CS Team

Posted 3 weeks ago

“No issues with company per se but why mess with a great design for a Wellness Journal ??Will not be ordering from the company again as products no longer suit my needs.”

Helpful Report

Posted 3 weeks ago

Thanks for your feedback - we're so sorry to hear about the disappointment with our updated wellness journal! We'll certainly pass this forwards as we're always looking to improve our products based on customers' thoughts. Please don't hesitate to reach out to us at support@papier.com if you have any further queries. Papier CS Team

Posted 3 weeks ago

“Love it!!! Very high quality product”

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Posted 3 weeks ago

“Love this diary Lots of space to write notes Best week view I have come accross”

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Posted 3 weeks ago

“LOVE LOVE LOVE! So fun, super quick & easy to order, I will 100% be getting this again & again & again”

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Posted 3 weeks ago

“Extremely good products. Very god quality for the price. Slow shipping time however I am assume the time of year and weather disruption were factors in this.”

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Posted 3 weeks ago

“Pretty standard…costumer service was good. Nice selection if products.”

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Posted 3 weeks ago

Thanks for your feedback, Nisha - I'm so glad to hear that you had a positive experience with the support team! If there are any issues with your product, please feel free to contact us at support@papier.com and we'll be happy to help. Papier CS Team

Posted 3 weeks ago

“The photos of the planner online are beautiful, however the quality of the spiral planner is not what I expected. Not to mention that my order came damaged. I contacted their customer support and was immediately given excellent service and a refund. I will continue to give their other products a chance. I love companies that take feedback and listen to their customers.”

Helpful Report

Posted 3 weeks ago

“My notebook came quick and was exactly what I wanted/like advertised. Love papier! I also bought matching pen as well as the gift box- one thing to note was the tissue paper wrapped around the notebook was ripped, but that stuff happens and is understandable.”

Helpful Report

Posted 3 weeks ago

“High quality notebooks! Very impressive and delivered on time. Gained another returning customer!”

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Posted 3 weeks ago

“Customer service assisted me after I received a damaged box without my journals.”

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Posted 3 weeks ago

Thanks for your feedback, Amy! We're so sorry to hear about the delivery trouble but glad that the team were able to help. Please do reach out to us at support@papier.com if you have any further queries. Papier CS Team

Posted 2 weeks ago

“I love this brand! Great design, great quality and great customer service ❤️”

Helpful Report

Posted 3 weeks ago

“I’ve been a returning customer of Papier for some years now. I’ve had diaries, wellness journals and recipe books and none have disappointed. Their designs are beautiful and the finished product is always perfectly executed. Very high quality. Wouldn’t go anywhere else for my diaries. Always look forward to a Papier delivery ☺️”

Helpful Report

Posted 3 weeks ago

“Poor communication”

Helpful Report

Posted 3 weeks ago

We're so sorry to hear this, Claire! I can see Maya has processed a postage refund for the delay to your order but please don't hesitate to reach out to us at support@papier.com if you have any queries. Papier CS Team

Posted 3 weeks ago

“A pleasing first purchase from initial ordering online (a good selection of choices) to receiving my order. My diary is hardback with good quality pages. I like the extra monthly planner pages at the front and spare pages at the back. The pattern is as crisp as it appeared online but only a minor niggle.”

Helpful Report

Posted 3 weeks ago

“This company has such amazing customer service. I had an issue that was probably my fault but they took it in themselves to make it right. I am so impressed. Also, their products are BEAUTIFUL!!”

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Posted 3 weeks ago

“The five stars relates to the Papier Diaries of which my wife and I prefer to use over other brands - especially when it comes to planning and recording events. The staff are friendly and helpful too; as I found out recently when complaining about the dried out set of Bright Ideas Mini Highlighters I’d also purchased. There was no problem in getting them replaced but the replacements themselves were dried out too! Shan’t be asking again. ☹️”

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Posted 3 weeks ago

“Very happy with my product I ordered and love the design!”

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Posted 3 weeks ago

“Happy with the product not happy with how long I had to wait for it to be delivered… it was actually a bit of a joke …”

Helpful Report

Posted 3 weeks ago

We're so sorry to hear about the delay to your order! We've processed a postage refund as compensation. Papier CS Team

Posted 3 weeks ago

Papier is rated 4.6 based on 16,668 reviews