Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.64

4.6 Rating 16,754 Reviews

92 %

of reviewers recommend Papier

4.6

Based on 16,754 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Papier:

Papier is the new and simple way to personalise and send beautifully designed cards to friends and loved ones, as well as create bespoke invitations & stationery.

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Email:

support@papier.com

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Papier 5 star review on 27th February 2025

602

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I loved the colors in the invite, customer service was great. 10/10”

Helpful Report

Posted 9 months ago

“The save the date cards came a bit damaged on the edges and the address printing on the envelopes was smudged”

Helpful Report

Posted 9 months ago

Oh no - so sorry to hear this! Please do pop over photos demonstrating the issues to support@papier.com so we can arrange a solution for you. Papier CS Team

Posted 9 months ago

“The journals I bought are high quality and the designs and personalization are beautiful, so I will be returning to the site to purchase more stationary.”

Helpful Report

Posted 9 months ago

“I ordered a personalized book for my last child to write notes about his milestones and have as a special keepsake for him. It was such a lovely book. However when I went to order one for my next child I was really disappointed to see that the company had put their logo right on the front cover. I didn’t know what to do as I didn’t want my baby’s keepsake book to have a company logo on the front cover underneath his name and birthdate. I finally realized if I went into my last order (which didn’t have the logo on the front cover) I should be able to order a new book through there without the logo. My book arrived this morning and it’s beautiful.. however I was so disappointed to see the company’s logo right in the middle of the front cover underneath my son’s name and birthdate. It totally ruins what is supposed to be a special keepsake. A company logo should be on the back cover not on a prominent place on a special book and the logo wasn’t in my proof so shouldn’t be there in the first place.”

Helpful Report

Posted 9 months ago

So sorry for the disappointment here, Jessica! We've taken the step of adding our logo to protect the artwork created by our wonderful designers, but I will definitely pass your feedback on here! Papier CS Team

Posted 9 months ago

“my favorite planner!”

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Posted 9 months ago

“I got my planner and I am in love. There are so many pages that have different purposes and way better than the ones someone can get from a general store.”

Helpful Report

Posted 9 months ago

“I found Papier a few years ago when I was looking for a new planner. I have always had an obsession with stationary and was delighted to find such beautiful artwork and customizable hard cover planners for such an affordable price. I have purchased their guided journals as gifts for family and friends, and a new planner every year. Their mid-year planners were perfect when I decided to make a career change that ran on a fiscal calendar year instead of a school year. Papier is my go-to online stationary shop for all the necessities!”

Helpful Report

Posted 9 months ago

“The journal we received had someone else's name on it. I assume that it was a placeholder name that Papier has of the example on their site and because I didn't change it, it defaulted to that (either that or they just sent a journal with the wrong name). If it is the former, they should have some simple backend software that won't let purchases go through unless that name is changed or deleted. Anyhow, my wife wanted to keep it becuase she found it so hilarious.”

Helpful Report

Posted 9 months ago

Sorry to hear the default text was left on your design, David! We've reached out to you via email to arrange a solution. Papier CS Team

Posted 9 months ago

“Beautiful, quality products There is a great choice of cards for all ages and occasions. All the cards I have bought have been so well received. Some nice quirky designs. Thank you!”

Helpful Report

Posted 9 months ago

“its looks so cute and has a lot a pages for brainstorming”

Helpful Report

Posted 9 months ago

“Some images were grainy, dissapointed given the price. And poor packaging meant the books were damaged on arrival.”

Helpful Report

Posted 9 months ago

So sorry to hear that, Claire! Please could you pop over some photos showing the issues to support@papier.com so we can resolve this for you? Papier CS Team

Posted 9 months ago

“I paid for express shipping and it was delivered >1 week later. Information on the website was misleading and customer support over WhatsApp was not helpful. Look elsewhere if buying as a present on a tight deadline as you may end up empty-handed as I did.”

Helpful Report

Posted 9 months ago

So sorry to hear that! We've processed a postage refund on your order to compensate the delivery delay here. Papier CS Team

Posted 9 months ago

“Beautiful, quality and stylish.”

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Posted 9 months ago

“Worth every penny”

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Posted 9 months ago

“So happy with our photobook! Was exactly what we had hoped for and very happy with the quality, will definitely be ordering another one! The online design system was also really easy to use and a great selection of layouts.”

Helpful Report

Posted 9 months ago

“Having to organise a three day event in Italy takes some planning. I am very lucky I came across Papier, the printing of my name place cards & table names have been lovely. I found the Company to be very helpful if I had a query and they respond very quickly to any questions. The ordering of the products is straight forward and easy to personalise. Delivery is also good. I'm looking forward to ordering my menus & table plans with them soon!”

Helpful Report

Posted 9 months ago

“Cards are beautiful but no card I have sent has arrived on time despite paying for first class stamp delivery. Obviously not paying £8 to send a card express, so just opted for a different service now.”

Helpful Report

Posted 9 months ago

Really sorry to hear about the delivery trouble here, Hollie! We've processed a postage refund on this order to compensate the delay. Papier CS Team

Posted 9 months ago

“Such beautiful diaries. I’ve had them myself the last few years and this year am buying each of my daughters teachers and TA’s one as their end of year gifts.”

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Posted 9 months ago

“Quick turnaround, pretty good template to upload to, a tad more expensive than others, but the product was of a good quality and delivery ahead of schedule.”

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Posted 9 months ago

“Lovely quality paper.”

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Posted 9 months ago

Papier is rated 4.6 based on 16,754 reviews