Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.64

4.6 Rating 16,751 Reviews

92 %

of reviewers recommend Papier

4.6

Based on 16,751 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Papier:

Papier is the new and simple way to personalise and send beautifully designed cards to friends and loved ones, as well as create bespoke invitations & stationery.

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Email:

support@papier.com

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Papier 5 star review on 27th February 2025

602

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quality of card was not great for the price, and delivery took 6 days instead of next day delivery so it missed the event.”

Helpful Report

Posted 7 months ago

So sorry to hear this, Emily! We've processed a refund on the postage fee paid to compensate the delay. With regards to the quality, do feel free to reach out to us at support@papier.com with photos of the item so we can look into this further. Papier CS Team

Posted 7 months ago

“I really love the front but I would have liked the back to be blank so that we can write on that side as well.. it would be great if there was an option on the classic or thin boarder cards to have a white back…”

Helpful Report

Posted 7 months ago

Thanks for your feedback, Elisabeth - I'm sorry to hear that! We've reached out to you via email to arrange a solution. Papier CS Team

Posted 7 months ago

“There was no way to show who sent the gift or wish them a Happy whatever. I had to ask if the recipient got the journal because no shipping or delivery confirmation. Very poor. Won’t use again.”

Helpful Report

Posted 7 months ago

Sorry to hear that! I can see from the tracking that your order is marked as delivered, but please do reach out to us at support@papier.com if you have any further queries. We do have a free gift message option for orders of any gift products, but I'll certainly pass your feedback forwards on this! Papier CS Team

Posted 7 months ago

“Great quality cards”

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Posted 7 months ago

“Very good quality and super cute designs.”

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Posted 7 months ago

“I had an error in my order which was completely my mistake and papier customer support was amazing. I got a response at 9PM at night from a friendly helpful member of the team. They helped me resolve quickly at no extra cost and made me feel so relieved. I cannot recommend papier enough excellent quality products to boot!”

Helpful Report

Posted 7 months ago

“I was having problems with a very old photo I had sent over to be used for a Birthday card. Melissa tirelessly helped me sort it out with patience and advice well into the lateness of the evening. All I say it was fantastic customer service.”

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Posted 7 months ago

“This is the BEST planner out there - thanks Papier!”

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Posted 7 months ago

“We were impressed how quickly a customized planner came for my daughter’s birthday. She loved it!”

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Posted 7 months ago

“Excellent choice of cards”

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Posted 7 months ago

“Good quality. My niece loved it”

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Posted 7 months ago

“Excellent customer service out of ours prompt response. Warm friendly response to put me at ease immediately. I thought I’d ruined our order making an error and Melissa helped me resolve quickly and honestly is my hero I’m so so grateful.”

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Posted 7 months ago

“Loved our photo book! The photos were high quality and glossy, looking exactly like our digital copies!”

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Posted 7 months ago

“My new mid year diary arrived on my birthday and I love it!!! It’s become a tradition to start my new year with a new diary and this years is so pretty!!! Been busy planning my new year resolutions …. Thank you Papier gorgeous quality and a great design inside. A loyal fan and diary connoisseur who switched from Smythson”

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Posted 7 months ago

“Awesome product - the paper is superior sturdy and printed with a timeless look, everything from the texture to the interior of the envelope is curated to indulge the senses.”

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Posted 7 months ago

“Utterly delighted with the name cards and A1 table plan I ordered for our wedding - easy to order, excellent value for money and I'm impressed by the quality of the paper and card. Thank you!”

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Posted 7 months ago

“I love my custom notecards. Nice weight of card stock but the envelopes do not match the cards and are a bit flimsy. Cards are an ecru color and envelopes are a gray/white.”

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Posted 7 months ago

“love my new stationary, was an easy process and shipped efficiently. quality is good and matched descriptions online”

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Posted 7 months ago

“Very happy with ease of use and timeliness of delivery.”

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Posted 7 months ago

“a beautiful product”

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Posted 7 months ago

Papier is rated 4.6 based on 16,751 reviews