Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.64

4.6 Rating 16,725 Reviews

92 %

of reviewers recommend Papier

4.6

Based on 16,725 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Papier:

Papier is the new and simple way to personalise and send beautifully designed cards to friends and loved ones, as well as create bespoke invitations & stationery.

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Email:

support@papier.com

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Papier 5 star review on 23rd February 2025

601

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very impressed with Papier, the quality is excellent and we are so pleased with our wedding invitations.”

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Posted 2 months ago

“The 2025 diary for my daughter’s Christmas present has arrived. I am very pleased with it. The paper is of high quality and I really enjoy being able to personalise the front cover for her. The only annoying thing is that it mentions ‘Papier’ inside the box and one cannot get rid of it not change the colour, it’s black. I do not expect advertising to be on the front nor in the title and name panel. The diary is beautifully organised and my daughter uses all aspects of organisation within it. It has become a little Christmas tradition for me to gift her a new Papier diary every year, which she requests.”

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Posted 2 months ago

“The personalised product was absolutely beautiful. One star withheld as delivery took several days longer than stated.”

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Posted 2 months ago

“The quality and design are excellent, with great personalisation options. Delivery is always prompt, and I've always had a high level of service. Papier is my stationery retailer of choice!”

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Posted 2 months ago

“Good but envelope liner is printed,”

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Posted 2 months ago

“Relatively happy with the books I received. Some of the binding was a bit loose on one of the journals and the other had been bent a bit. Given the price, I’d expect a bit better. However, I was pleased nonetheless.”

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Posted 2 months ago

Thank you for your feedback, Ella! If you'd like to get in touch with us at support@papier.com with photos of the damage, we'll be happy to arrange a solution for you. Papier CS Team

Posted 2 months ago

“Beautiful personalised diary Great quality”

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Posted 2 months ago

“I love the overall vibe and aesthetic of this company! All of the designs are very cute and make me appreciate having something pretty to keep my notes in.”

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Posted 2 months ago

“The paper is excellent quality but only worth buying when there is a sale. Also I sent it as a gift and my gift message was not in the box so my friend had to guess who sent it.”

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Posted 2 months ago

“I love Papier notebooks and planners. They are beautifully designed, high quality, and the personalization makes them such fabulous gifts. I just keep coming back for more.”

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Posted 2 months ago

“Nice, but not worth the money due to printing errors within the planner itself.”

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Posted 2 months ago

“Created a lovely card using the customisable templates Papier has and it was super quick and easy! Order arrived packaged safely too, would definitely use Papier again.”

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Posted 2 months ago

“I get all of my classiest stationery from Papier. I’m obsessed with hand written notes for all occasions. It’s the perfect amount of posh meets practical. For example, if I order 24 notecards with the finest card stock, and wait for a little sale, they come out to be approximately $3 USD each. The average decent quality greeting card at the store, mind you, very generic and to be thrown away, is usually two to three times that much. So I’m saving money and giving a classy momento that will be saved and cherished for its beauty and personal touch. I’m in love with this stationery and will consistently buy moving forward.”

Papier 5 star review on 12th December 2024

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Posted 2 months ago

“Bad Quality Printing.”

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Posted 2 months ago

Thanks for your review, Rachel - so sorry to hear this! We've reached out to you via email now to arrange a solution. Papier CS Team

Posted 2 months ago

“Am only giving the low mark, because p ordered November 23rd and they shipped UPS and tracking has it in Canada, I reached out to Papier, they told me 10th December it would be delivered by the 10th of de ember but the UPS tracking still has it arrived Canada but no movement. Am concerned I will not receive this at all or in time for christmas.”

Helpful Report

Posted 2 months ago

Thank you for your review! I'm so sorry to hear about the delivery trouble here. I can see Andia has now assisted with a full refund for the missing order but please do reach out to us at support@papier.com if you have any further queries. Papier CS Team

Posted 1 month ago

“I ordered one of the small photo books for a keep sake hen gift, however it never arrived. I have since contact customer services who have said they will arrange for a new one to be sent and I sent don’t have the book or a dispatch email. The book in question was originally ordered on 24th November! I have always brought my diaries/party accessories from you but I have never experienced this before. I would like to gift the bride for the wedding instead but I’m now worried it won’t arrive in time”

Helpful Report

Posted 2 months ago

So sorry for the trouble here, Jodie! I can see your replacement order is on its way to you now but please do reach back out to us if you have any further queries. Papier CS Team

Posted 2 months ago

“Very expensive for the product.”

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Posted 2 months ago

Thanks for your feedback - so sorry to hear about the disappointment here! If you do have any issues with your order, please do feel free to reach out to us at support@papier.com and we'll be happy to help. Papier CS Team

Posted 2 months ago

“As always the Papier books are great. Highly recommend.”

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Posted 2 months ago

“Some of the edges of our cards were ragged. Papier logo on the back is too large and can't be changed. More importantly, the return addresses printed on the envelopes were all blurry. Customer service is hard to reach if you are in the US. Will not order again.”

Helpful Report

Posted 2 months ago

So sorry to hear this, Clare! If you'd like to reach out to us at support@papier.com with photos of the issues, we'll be happy to look into this for you. Papier CS Team

Posted 2 months ago

“always amazing- order a new one for my bullet journal every year”

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Posted 2 months ago

Papier is rated 4.6 based on 16,725 reviews