Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.64

4.6 Rating 16,727 Reviews

92 %

of reviewers recommend Papier

4.6

Based on 16,727 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Papier:

Papier is the new and simple way to personalise and send beautifully designed cards to friends and loved ones, as well as create bespoke invitations & stationery.

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Email:

support@papier.com

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Papier 5 star review on 23rd February 2025

601

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Every year I buy a diary for my best friend and she loves them. The quality is amazing”

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Posted 2 months ago

“I love Papier notebooks, I have about twenty of them for various projects, hobbies and work, I also love giving them as gifts. Simply, there is a wide range of designs to choose from, they can be personalised, they are excellent quality and they look beautiful sitting on my desk or bookshelf. Easy to personalise, easy to order and always arrive beautifully packaged.”

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Posted 2 months ago

“Always lovely!”

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Posted 2 months ago

“After ordering my new diary ( which should have gold foil - but didn’t) the next day you went into sale !!! No contact from you and I couldn’t contact you either to try and get my discount !! I am disappointed to be honest .”

Helpful Report

Posted 2 months ago

Thanks for your review, Nikki - I'm sorry to hear about your disappointment! I can see a non-foiled design was ordered, but please do reach out to us at support@papier.com if you have any queries and we'll be happy to help further. Papier CS Team

Posted 2 months ago

“Nice quality and will last a long time. Compared to a previous journal I bought, there is less planning space and more daily space. The journal is thicker. I have to pair it with a calendar, but that's a good thing for me because I don't always have a daily plan. In the last journal, I skipped a couple of years then went back to it.”

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Posted 2 months ago

“BEWARE! Papier do not recognise the consumer rights contained in the Consumer Contracts Regulations. This entitles consumers to a refund if an item purchased on line is returned within 14 days provided it is not personalised. I have been refused a refund for a diary WHICH HAS NO PERSONALISATION and have only received patronising emails confirming the refusal to refund. Won't be buying from Papier again.”

Helpful Report

Posted 2 months ago

Thank you for your feedback, we're so sorry to hear about the disappointment here! Unfortunately, we don't allow returns for made-to-order products on a changed mind basis. Of course, if there are any issues with the item received, please do get back to us at support@papier.com and we'll be happy to assist further. Papier CS Team

Posted 2 months ago

“Good quality. Fast and easy.”

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Posted 2 months ago

“I am absurdly pleased with the quality of Papier products and even more so with the incredible customer care. 10/10 will buy again and highly recommend to my family and friends. Thank you, Papier and your lovely employees!”

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Posted 2 months ago

Thanks for your wonderful feedback, Caroline - that's so great to hear! Papier CS Team

Posted 2 months ago

“I always buy my journals from Papier. Great choice and value and I love that you can personalise most of them.”

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Posted 2 months ago

“Great cards and delivery.”

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Posted 2 months ago

“Good service and additional voucher really helped my decision to purchase. Easy to use software but spell and grammer check should be added into the software”

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Posted 2 months ago

“Still waiting on my order that was places several weeks ago.”

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Posted 2 months ago

Thanks for your feedback, Shirley - sorry to hear this! We've reached out to you via email now. Papier CS Team

Posted 2 months ago

“I LOVE the list note pads and am so sad they can no longer be personalized! I reordered every year at the holidays; they make great gifts.”

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Posted 2 months ago

“Your Birthday card service is perfect and highly reliable.”

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Posted 2 months ago

“We ordered a diary for our grandson. It is perfect for him. The only problem was the courier who was very slow. There was no communication to let us know when it was coming and it was left on the front steps while we were away for the weekend. It is just lucky that it wasn’t stolen or rained on.”

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Posted 2 months ago

“said order was dispatched ordered nearly 3 months ago never got any update on my order or no refund”

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Posted 2 months ago

So sorry to hear your order didn't arrive safely Jessica - it looks like this was returned to us by the courier! We've reached out to you via email now to arrange a solution. Papier CS Team

Posted 2 months ago

“Planner is great I personalized mine and the graphic is not centered kind of bummer. But I’ll still use it”

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Posted 2 months ago

Thanks for your review, Anna! So sorry to hear that. Please do reach out to us at support@papier.com with photos of the item and we'll be happy to arrange a solution. Papier CS Team

Posted 2 months ago

“This is my first order from Papier and I will certainly order all my notebooks from them in the future. I ordered a personalised notebook and the quality and simple design is gorgeous. The paper quality is top notch! I love writing my daily list on the premium quality pages.”

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Posted 2 months ago

“amazing customer service, great personalization print :))”

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Posted 2 months ago

“A beautiful product of great quality. Perfectly packaged to give as a gift.”

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Posted 2 months ago

Papier is rated 4.6 based on 16,727 reviews