Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.64

4.6 Rating 16,754 Reviews

92 %

of reviewers recommend Papier

4.6

Based on 16,754 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Papier:

Papier is the new and simple way to personalise and send beautifully designed cards to friends and loved ones, as well as create bespoke invitations & stationery.

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Email:

support@papier.com

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Papier 5 star review on 27th February 2025

602

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Amazing service, lovely products and fast delivery!”

Helpful Report

Posted 8 months ago

“I think it took an unnaturally long time for my TWO samples to be delivered even after I paid extra for tracking (which was an absolute waste of money). That makes me wonder just how long it would take to deliver over 100 save the dates/invites.”

Helpful Report

Posted 8 months ago

So sorry to hear about the delivery delay! We've processed a shipping refund by way of apology. Papier CS Team

Posted 8 months ago

“Impeccable and superior stationery that stimulates and encourages me to practise my craft!!!!”

Helpful Report

Posted 8 months ago

“Beautiful! Love everything about it!”

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Posted 8 months ago

“I have always been a huge fan of papier. I have been shopping here for the past 5 years.”

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Posted 8 months ago

“Since 2022 I’ve bought your academic diary with a light blue bottom and teal top half. I love the colour and the academic diary, I love that you have updated and added a goal review and a yearly review as well as an assignment planner, which as a university student I love and adore. My uni friends and lectures know me for my academic diary and it’s signature colours as I always buy the same colour each time 3 years in a row.”

Helpful Report

Posted 8 months ago

“This is my 3rd Papier purchase and I’ve been really pleased with them all. The quality is always great and speedy delivery. Love that you can personalise orders and that there are such beautiful designs. Papier is a stationery geeks dream!”

Helpful Report

Posted 8 months ago

“I have ordered all of my wedding stationary through papier. There was a slight fault with one of the items but papier immediately resolved the issue. Their customer support was amazing and quick. They saved the day with our wedding being only two weeks away! Thanks so much.”

Helpful Report

Posted 8 months ago

“I've been ordering my academic planner from Papier for YEARS and they never disappoint. Every design I've picked out has been gorgeous and I've had no problems with customization or customer service. Amazing service that I will continue to use in the future.”

Helpful Report

Posted 8 months ago

“Delighted with the quality of the photobook from Papier - and speed of receiving the finished article. Thank yo so much!”

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Posted 8 months ago

“The paper is smooth to the touch, and the books hold up extraordinarily well - despite bouncing around my bag on a daily basis! I love the cover options and the ability to personalise the product.”

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Posted 8 months ago

“Our Papier wedding invites and place names were beautiful. They were so easy to personalise via the website and delivered shortly after. Stress and hassle free.”

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Posted 8 months ago

“Easy to put together by dragging photos onto the image. Unfortunately the quality of the print is hugely diminished by the fact that the paper used to print onto is not thick enough and this means the framed print is wrinkly and cheap looking. Disappointed- I love the quality of the notepads!”

Helpful Report

Posted 8 months ago

Hi Sarah, Thanks for your message - we're so sorry to hear that your framed print is appearing wrinkly! Could you please send some images across to support@papier.com so that we can look into this further for you and help with a suitable solution? Best wishes and apologies for the trouble, Papier CS Team

Posted 8 months ago

“Poor quality, not worth what I paid. I got the mid-year spiral bound Diary. The paper is so thin you can see whatever is on the other side with ease. The cover is a thin cheap plastic material with streaks on the block colour where it's been poorly printed. The cover colour is also not as vibrant as it shows on the website. I spent £25 on this I think it's more worth £10.”

Helpful Report

Posted 8 months ago

Hi there, Thanks for leaving your feedback - we're so sorry to hear that your item received has left you disappointed. If you could please send some additional images across to support@papier.com we'd love to look into this further for you and help sort a suitable solution! Best wishes and apologies again, Papier CS Team

Posted 8 months ago

“Amazing company. I always look here for presents and personalised stationary.”

Helpful Report

Posted 8 months ago

“The care and speed that went into shipping my item just shows how much they care about my business!”

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Posted 8 months ago

“I have a hard time keeping track of my days, and my daily planner has been so helpful in organizing my life. It is a little bit pricy, so I was initially conflicted about purchasing, but it was so worth it. It's SO cute too!🩷”

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Posted 8 months ago

“I absolutely love your products. I was given a book by a friend and it was the perfect gift. I have subsequently bought 2 books for daughter's, and will continue to shop from your website. What a great find. Thank you!”

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Posted 8 months ago

“Very easy process to create the card. It came quickly and is stunning. The photos are well printed and the card feels expensive.”

Helpful Report

Posted 8 months ago

“I ordered a wedding invitaion sample and never recived it. And it's been an entire month since it was estimated to get here.”

Helpful Report

Posted 8 months ago

We're sorry to hear that! I've dropped you a message so we can urgently organise a replacement for you. Papier Customer Service Team

Posted 8 months ago

Papier is rated 4.6 based on 16,754 reviews