Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.64

4.6 Rating 16,931 Reviews

91 %

of reviewers recommend Papier

4.6

Based on 16,931 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Papier:

Papier is the new and simple way to personalise and send beautifully designed cards to friends and loved ones, as well as create bespoke invitations & stationery.

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Email:

support@papier.com

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Natalya

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a book especially for an important event and ordered with time to spare. Had emails saying the order was delayed twice. Very disappointed that I won’t receive in time for purpose”

Helpful Report

Posted 6 months ago

We're so sorry for the delay to your order and the inconvenience this has caused you. I can confirm a refund on your postage fee has been processed and we're working hard to get your order to you as soon as possible. Please do reach out to us at support@papier.com with any further queries. Papier CS Team

Posted 6 months ago

“I normally love Papier's high-quality paper products! The designs are beautiful. However, the 2025 planner I ordered is an enormous disappointment. The cover feels chintzy and the paper is super thin. There's no way the ink won't bleed through to the other side. Additionally, the first page inside appears to have water damage. This purchase was a waste of my time and money.”

Helpful Report

Posted 6 months ago

So sorry to hear about the disappointment with your planner, Erin! Please feel free to pop over photos of the item to support@papier.com so we can look into this further for you. Papier CS Team

Posted 6 months ago

“I love the concept, but the quality of what I receieved is not justified by the price.”

Helpful Report

Posted 6 months ago

So sorry to hear this, Kylee! If you'd like to reach out to us at support@papier.com with photos of the item, we'll be happy to arrange a solution for you. Papier CS Team

Posted 6 months ago

“Excited to receive my order but have waited 3 weeks for it.”

Helpful Report

Posted 6 months ago

We're so sorry for the inconvenience here. This is a very unusual experience and of course not in line with our usual standards. Thank you for your patience and your feedback! Papier CS Team

Posted 6 months ago

“I have bought hardback notebooks and diaries in the past and really liked the quality. I bought a spiral notebook this time and the quality and attention to detail is just not the same. If i knew this is what i would receive i wouldn't have bought it”

Helpful Report

Posted 6 months ago

I'm so sorry to hear this! I can see Maya has now assisted with a replacement, but please do reach back out to us at support@papier.com if you need anything else. Papier CS Team

Posted 6 months ago

“The inside of the diary is a nice format with plenty of space. It is a shame the front cover is not made of a more hard wearing material.”

Helpful Report

Posted 6 months ago

Hi Ashleigh, Thanks for your review, we're so sorry to hear that you're unhappy with your order received! We would definitely like to look into this further for you, if you could please send some images across of the order to support@papier.com? Best wishes and apologies again, Papier CS Team

Posted 6 months ago

“Delivery takes weeks with no update on order”

Helpful Report

Posted 7 months ago

Sorry to hear this, Heather! I can see Nicole has placed a replacement for the missing items. Please do reach back out to us at support@papier.com if you have any further issues! Papier CS Team

Posted 7 months ago

“Vastly overpriced for a paper, ring bound planner. I was extremely disappointed with the quality. Photographs are misleading.”

Helpful Report

Posted 7 months ago

So sorry to hear this, Rebecca! If you'd like to reach out to us at support@papier.com with photos of the item, we'll be happy to look into this for you. Papier CS Team

Posted 7 months ago

“Ordered three samples of save the dates for my wedding on August 13th, when it had been ten days I emailed and was told the order had been lost, so they reordered and I was told it would be there in three days. The order ended up coming on the 28th August. Considering it was only three samples, I’m worried that if I actually order the full set of save the dates, it will take months to arrive. It’s a shame because I love the design and would want the full set, just put off by how long it took to arrive.”

Helpful Report

Posted 7 months ago

So sorry to hear this, Joanne! We've now processed a refund on the postage cost paid to compensate the delay. Papier CS Team

Posted 7 months ago

“I got the ACADEMIC EVERGREEN SPIRAL PLANNER design by THE MET. It is overpriced and let me tell you why: 1. The paper is thin, so unless you're planning on using strictly pencil (why bother just use a digital calendar at that point) your ink will bleed through making your planning hard to read on both sides of the paper adding to visual clutter and messy visuals. Not cute. 2. The months are all in one section, so if you need to look at the calendar for the month it's not at the beginning of the weekly sections, so you have to flip through at least a dozen pages to find your monthly view. Good luck scheduling things on the phone during the week whilst having to look through all the previous weeks and month pages to find your current month. There is no monthly section tab, either. 3. No tabs!!! This means you have to add your own or have the patience of a saint to schedule multiple appointments or refer to your agenda. The months (see above) are set at the beginning of the calendar in a section that's not tabbed!?!?! Your weekly views are also not tabed by month and this is a pain for anyone who is trying to schedule in advance. Honestly I've gotten the same results from calendars at discount stores for one quarter of the price I paid for this. DO NOT WASTE YOUR MONEY.”

Helpful Report

Posted 7 months ago

So sorry to about the disappointment with your order, Lola! If you'd like to get in touch with us at support@papier.com, we'll be happy to arrange a solution for you. Papier CS Team

Posted 7 months ago

“I'm afraid the birthday card was 4 days late! Which was super frustrating.”

Helpful Report

Posted 7 months ago

So sorry to hear this, Kate! We've now processed a refund on the postage cost paid to compensate the delay. Papier CS Team

Posted 7 months ago

“I really liked the style of notecards but the border was uneven on the printed version. I contacted customer service and they sent me new cards, but they had the same issue of an uneven border. They don't look particularly professional and I'm not sure if I'll be able to use them--this has been a frustrating process. I imagine other notecard designs might be better, but I don't think this design should be offered if it can't be reliably produced.”

Helpful Report

Posted 7 months ago

So sorry to hear this, Brianna - this is certainly not in line with our usual standards! If you'd like to get in touch with us at support@papier.com with photos of the replacement order, we'll be happy to arrange a solution for you. Papier CS Team

Posted 7 months ago

“I thought the paper was going to be thicker.. and I wish the months were right by the week not separated...”

Helpful Report

Posted 7 months ago

So sorry to hear about the disappointment here, Annika! We do display full details about the inner pages of our products on the product page. Please feel free to reach out to us at support@papier.com with photos of the item and we'll be happy to arrange a solution for you. Papier CS Team

Posted 7 months ago

“It’s okay. The outside is cute but the paper is SUPER thin. You can see stuff you wrote from the other side and highlighters are an absolute no. Even the ones made for thin paged bibles. Kinda sucks since it’s an “academic” planner and many students have so many classes and assignments it’s helpful to be able color coordinate. Basic pen or pencil show through as well. Props cute cuteness but not very functional for a regular student”

Helpful Report

Posted 7 months ago

Thanks for your feedback - so sorry to hear about the disappointment here! Please feel free to reach out to us at support@papier.com with photos of the issue so we can look into this further for you. Papier CS Team

Posted 7 months ago

“Pretty good website, unhappy with the product.”

Helpful Report

Posted 7 months ago

So sorry to hear this! Please do reach out to us at support@papier.com with photos of the issue and we'll be happy to arrange a solution for you. Papier CS Team

Posted 7 months ago

“I have used Papier for years for the photo books, which are easy to put together and beautiful. I ordered a framed photo print for the first time recently, however, and it is of such poor quality that I am feeling like I’ve been massively ripped off. The print resolution is fine but it’s been squished into a frame too small so that there are ripples across the entire picture. The mounting board has been (messily) taped down and sealed at the back of the frame so I can’t even try to rectify things. It just looks rubbish. Really disappointing and a waste of money. What’s almost funny is the sticker at the back of the frame saying that this was hand framed by someone - yes, badly! Oh and just to round it off there was a chip on the front of the black frame.”

Helpful Report

Posted 7 months ago

So sorry to hear this, Cheryl! I can see Maya has now processed a partial refund for you. We will certainly pass your feedback on. Papier CS Team

Posted 7 months ago

“Bullet journal pages too thin to actually use as bullet journal, even with water based markers.”

Helpful Report

Posted 7 months ago

So sorry to hear this, Shani! Please feel free to reach out to us at support@papier.com with photos of the issue and we'll be happy to look into this for you. Papier CS Team

Posted 7 months ago

“there was a scratch on the front of my planner. very disappointed”

Helpful Report

Posted 8 months ago

Sorry to hear this, Izzi! Please do reach out to us at support@papier.com with photos of the item so we can arrange a solution for you. Papier CS Team

Posted 8 months ago

“I’m kind of disappointed that the foil on my new planner has already rubbed off with minimal use. The foil designs cost more but do not hold up at all. Wish I would’ve known this before I ordered it.”

Helpful Report

Posted 8 months ago

Sorry to hear this, Monet! If you can get in touch with us at support@papier.com with photos of the issue, we'll be happy to look into this further for you. Papier CS Team

Posted 8 months ago

“Very disappointed that the album I had done for my daughter, son in law and grandson arrived with the wrong names and picture on the front.”

Helpful Report

Posted 8 months ago

Oh no, so sorry to hear this! Please do reach out to us at support@papier.com with photos of the item received so we can arrange a solution for you. Papier CS Team

Posted 8 months ago

Papier is rated 4.6 based on 16,931 reviews