Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.64

4.6 Rating 16,931 Reviews

91 %

of reviewers recommend Papier

4.6

Based on 16,931 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Papier:

Papier is the new and simple way to personalise and send beautifully designed cards to friends and loved ones, as well as create bespoke invitations & stationery.

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Email:

support@papier.com

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Natalya

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Poor customer service, I was lied to and had documentation. They kept giving me the run around until the product (gift) was delivered 2 weeks late. Kept telling me they would refund it because it didn't arrive on time, but they did not and asked if I wanted a refund in every message. In every message I detailed the late delivery and affirmed I wanted a refund. I never received one. When the product finally arrived, I was told I could only have a refund if I returned the item. Then, to top it off, items were missing from the order and it was extremely overpriced for the poor quality of the items received. I will never recommend or order from them again!”

Helpful Report

Posted 3 months ago

So sorry to hear about the delivery delay here, this is of course not the experience we want any of our customers to have. I can confirm a shipping refund has already been processed but we can absolutely assist with a free return for a full refund via our returns portal as we do appreciate the item is no longer useable. Do reach back out to us at support@papier.com if you have any further queries. Papier CS Team

Posted 3 months ago

“Was very excited for my new planner, paid for the expedited shipping. It arrived earlier than estimated which was awesome! Unfortunately I despise this planner and won’t be using. The set up was not what I expected and the pages are see through. I should have got an unpersonalized planner to start, so returning was an option but I was expecting to love it based on reviews. A very expensive mistake.”

Helpful Report

Posted 3 months ago

Sorry to hear that you're disappointed, Ashley! If you'd like to reach out to us at support@papier.com with details of the issue and any relevant photos, we'll be happy to look into this for you. Papier CS Team

Posted 3 months ago

“Never received order”

Helpful Report

Posted 3 months ago

So sorry to hear this! I can see Melissa has now assisted with a replacement but please do reach back out to us if you need anything else. Papier CS Team

Posted 3 months ago

“I have yet to receive my order from November 20th. It was supposed to be a going away Christmas gift for my daughter!”

Helpful Report

Posted 3 months ago

So sorry to hear this, Lisa! I can see Natalie has assisted with a replacement but please do reach out to us at support@papier.com if you have any further queries. Papier CS Team

Posted 3 months ago

“No one has contacted me regarding my issue. I still have not received my order and it’s for Christmas. Please address my concern. https://www.papier.com/us/account/orders?utm_campaign=EM_TRA_DIS_US_DispatchConfirmation&utm_content=Order&utm_medium=Email_Transactional_Order_Notification&utm_source=AWS”

Helpful Report

Posted 3 months ago

So sorry for the delivery delay here, Christine! I can see this has now been marked as delivered but please do reach out to us at support@papier.com if you have any further queries. Papier CS Team

Posted 3 months ago

“A month after I ordered my item, they reordered it, which means that my order will be arriving in two months. It was supposed to be a gift. Way late... and no explanation or compensation... my last time ordering from papier! I do not recommend it to anyone!”

Helpful Report

Posted 3 months ago

So sorry to hear this, Ece! I can see Olivia has now assisted with a full refund but please do reach out to us if you need anything else at all. Papier CS Team

Posted 3 months ago

“i still haven’t my package!”

Helpful Report

Posted 3 months ago

So sorry to hear this, Viktoriia! I can see Steph has now assisted with a full refund but please do reach out to us if you need anything else at all. Papier CS Team

Posted 3 months ago

“I enroll have not received my order!”

Helpful Report

Posted 3 months ago

So sorry to hear about the delivery delay, Christine - I can see this was marked as delivered but please do reach back out to us if you need anything else! Papier CS Team

Posted 3 months ago

“Unfortunately I am not happy with the Papier calendar experience, the delivery was slow and the fact that a calendar had the wrong dates in the grid was upsetting. I am still waiting for the replacement calendars and am not sure when they will arrive, no update has been given.”

Helpful Report

Posted 3 months ago

Thank you for the review, Laurence - I'm so sorry to hear this! It looks like your replacement order has been marked as delivered - we've reached out via email now to help resolve this for you. Papier CS Team

Posted 3 months ago

“I ordered a diary as a Christmas gift on the 6th December, with an estimated delivery date of 16th. Still not been dispatched… I emailed and they’re refunding me postage but I still don’t have a delivery date and have to buy another gift because who knows when it’ll arrive!! Disappointed & out of pocket, my friend however will be over the moon with two gifts 🎁”

Helpful Report

Posted 3 months ago

We're so sorry for the delay to your order and the trouble this has caused you! Please do let us know if you'd prefer to cancel your order for a full refund at this stage and we'll be happy to assist. Papier CS Team

Posted 3 months ago

“My order was due to be sent on the 11th December and due to arrive on 19th December. It’s now not due until the 23rd. We will now be away and won’t receive it in time. It’s for Christmas presents. I’m extremely disappointed!! I can’t even begin to explain how upset and angry I am!”

Helpful Report

Posted 3 months ago

So sorry to hear about the delay to your order and the inconvenience this has caused! I can see Melissa has assisted with a shipping cost refund but please do reach out to us at support@papier.com if you have any further queries. Papier CS Team

Posted 3 months ago

“I never received my item”

Helpful Report

Posted 3 months ago

Sorry to hear about the delay, Natalie! I've just double-checked your tracking and can see this was marked as delivered today, but please do reach out to us at support@papier.com if there are any issues. Papier CS Team

Posted 3 months ago

“I ordered a customized recipe journal for my sister for christmas and it was due to be delivered dec 10 apparently but it still says on its way on the UPS website and won’t update a delivery date”

Helpful Report

Posted 4 months ago

Thanks for your feedback, Nicole - so sorry to hear about the delivery delay! I can see this was marked as delivered on 17th December but please do let us know if you need anything else. Papier CS Team

Posted 3 months ago

“My Christmas card order hasn't been delivered, the tracking into just says that DPD are waiting for the package and no one from Papier will respond to me. I've used them before with no problems but this is a disaster. There is no phone number to call so I keen on emailing to no avail.”

Helpful Report

Posted 4 months ago

So sorry to hear that your Christmas cards didn't arrive safely, Sara! I can see that Simrah has assisted with a full refund but please do reach back out to us if you have any further queries. Papier CS Team

Posted 3 months ago

“I cannot get hold of anyone - I ordered a gift 3 weeks ago - it says it was due to be delivered 4 days ago. There is no tracking and if you call it says to chat, live agents not available - awaiting an email and worried about £100 worth of gifts not being sent. Terrible terrible service and no gifts!”

Helpful Report

Posted 4 months ago

Sorry to hear about the delivery delay here and the concern caused! I can see this was marked as delivered on 18th December but please do reach back out to us if you need anything else. Papier CS Team

Posted 3 months ago

“We ordered a sample save the date and loved it. Our order was delayed due to an issue with the printer, then once it arrived there was a clear fault with the save the date with a pink line through the centre of the card. We were provided with a re-printed batch, but these are still not the same as the origional sample we had ordered. The customer service were great, but we will most likely order wedding invitations fom else where.”

Helpful Report

Posted 4 months ago

Thanks for your feedback, Becky - we're so sorry to hear this! If you'd like to reach out to us at support@papier.com with photos of the reprinted order versus the sample, we'd be happy to look into this further for you. Papier CS Team

Posted 3 months ago

“Products are great. But that’s if you can receive them. They’ve unfortunately picked the absolute worst courier company in Australia called “Couriers Please”. If you’ve had the unfortunate experience of having someone delivered (if at all) by this company, then you’ll know what I’m talking about. I ordered 2 weeks ago, Couriers Please said they delivered it, no photo evidence, no description where they left it, nothing. You cannot call them, instead fill out a form on their website and wait for a call back. It’s been 5 days and no one has contacted me. I told Papier and they asked me if “have I checked the delivery location?” — sorry, are you serious? Why would I report it as missing if I hadn’t. Amazing. I’m still waiting for a re-order. Couriers Please will not contact you, if it’s lost, you simply have to hope Papier will reorder for you. Papier, out of respect for your customers, choose a better courier Company instead of the cheapest.”

Helpful Report

Posted 4 months ago

Thank you so much for your feedback! We're so sorry for the disappointing experience here. I can see Nicole has assisted with a replacement but please do reach back out to us if you need anything else. Papier CS Team

Posted 4 months ago

“Am only giving the low mark, because p ordered November 23rd and they shipped UPS and tracking has it in Canada, I reached out to Papier, they told me 10th December it would be delivered by the 10th of de ember but the UPS tracking still has it arrived Canada but no movement. Am concerned I will not receive this at all or in time for christmas.”

Helpful Report

Posted 4 months ago

Thank you for your review! I'm so sorry to hear about the delivery trouble here. I can see Andia has now assisted with a full refund for the missing order but please do reach out to us at support@papier.com if you have any further queries. Papier CS Team

Posted 3 months ago

“Very expensive for the product.”

Helpful Report

Posted 4 months ago

Thanks for your feedback - so sorry to hear about the disappointment here! If you do have any issues with your order, please do feel free to reach out to us at support@papier.com and we'll be happy to help. Papier CS Team

Posted 4 months ago

“Cover is pretty but that’s about it. Paper is so extremely thin that it leaves this planner useless. The way it is laid out is also awful. Why would the month and the weeks of that month be separated? Makes 0 sense”

Helpful Report

Posted 4 months ago

So sorry to hear about the disappointment with your planner! If you'd like to contact us at support@papier.com with your order number and any relevant photos of the product, we'd be happy to look into this for you. Papier CS Team

Posted 4 months ago

Papier is rated 4.6 based on 16,931 reviews