Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.64

4.6 Rating 16,666 Reviews

92 %

of reviewers recommend Papier

4.6

Based on 16,666 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Papier:

Papier is the new and simple way to personalise and send beautifully designed cards to friends and loved ones, as well as create bespoke invitations & stationery.

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Email:

support@papier.com

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Papier 5 star review on 10th February 2025

Ann

Papier 5 star review on 9th February 2025

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Papier 5 star review on 7th February 2025

Anonymous

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I love the options to personalise spiral notebooks. When l search on Papier, l mostly look for notebooks l can use for my studies or even as a diary. I prefer the empty notebooks instead of those planners and journals available. I wish there were more options for customisation on some as for example on my last one, l couldn’t change the title “Surreal Thoughts”. I loved everything about that notebook except the title which doesn’t really fit for a notebook you use to write down Kalimba tabs. Overall, l love the pastel colours, the lined and the dotted notebooks and l wish there were spiral dotted ones because this is one type of a notebook l am looking for that l don’t see on here sadly. And l would be very happy to see more designs to personalise with images.”

Helpful Report

Posted 2 weeks ago

“such a cute gift to make and the photos came out in such good quality. i would highly recommend this as a gift for anyone!”

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Posted 2 weeks ago

“My personalized recipe book is absolutely beautiful. I do wish that there weren’t individual sections for breakfast, lunch, and dinner. Otherwise it’s absolutely perfect. Would highly recommend.”

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Posted 2 weeks ago

“I ordered two recipe journals and only one came in the mail. Not sure if this was a mistake but with the price of which these are, it’d be best if the things i ordered came in the mail.”

Helpful Report

Posted 2 weeks ago

So sorry to hear this! We've reached out via email now to arrange a solution. Papier CS Team

Posted 2 weeks ago

“I’ve honestly had nothing but good experiences with Papier. Their products are beautifully made and look visually stunning, and their customer service with no quibbles approach to helping customers with issues is second to none. I continue to order from them year after year and I look forward to for many more to come.”

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Posted 2 weeks ago

“My initial order was incomplete. I messaged Papier and they responded so quickly and expediated my replacement order. I love what I ordered and would definitely order from them again. Very great to work with! Thank you Papier!”

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Posted 2 weeks ago

“My favorite planner! Love the weekly and monthly layouts. Would love to see more customizable cover designs. I really like some of the designs but not the inspirational text, etc.”

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Posted 2 weeks ago

“Good product promptly delivered.”

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Posted 2 weeks ago

“I've ordered a few times before and referred several people to Papier. I ordered 8 journals before Chrstimas and they all arrived damaged. The printing was streaked and low quality. And they were tightly backed and all had crushed corners. Customer service was difficult to deal with and dishonest.”

Helpful Report

Posted 2 weeks ago

We're so sorry for the disappointing experience here, Meg! Please do feel free to get back to Andia regarding the refund or replacement and we'll be very happy to process this for you. Papier CS Team

Posted 2 weeks ago

“Overall, it was great, except delayed delivery. The staff cared for what the client wanted and sent a replacement with a right name. Thank you for the service”

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Posted 2 weeks ago

“Lovely diary and great quality! I treat myself to one every year”

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Posted 2 weeks ago

“My Daisy notepaper is a "repeat" - the first timee as a very spoiling present. LOVE IT!”

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Posted 2 weeks ago

“I'm delighted with my Papier photo album (my 4th). It's just as I has hoped”

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Posted 2 weeks ago

“The perfect diary. I've been using diaries my whole life, and this is the best diary that I've ever had, hands down. It will be my yearly diary moving forward. The quality is amazing, and it feels really luxe. LOVE!”

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Posted 2 weeks ago

“Quality product. Unique design selection. Solid attention to detail.”

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Posted 2 weeks ago

“Yikes! Used to be a good brand. The shipping was all over the place. Package finally arrived and it wasn’t nearly what it looked like in the photos and had the wrong name. Cute Instagram trick! Is fine planner. Could’ve lived without and regret buying.”

Helpful Report

Posted 2 weeks ago

Thanks for your feedback, Angenette - we're so sorry to hear this! If you'd like to reach out to us at support@papier.com with photos of the issues, we'll be happy to help. Papier CS Team

Posted 2 weeks ago

“Very solid Planner and Cook Book, will for sure be ordering more!”

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Posted 2 weeks ago

“It's such good quality and so cute!”

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Posted 2 weeks ago

“Outside of my planner having the most amazing quality, I truly appreciate the customer service team. My initial delivery was lost and they were gracious enough to reship my planner at no charge. Thank you so much!”

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Posted 2 weeks ago

“Loved the quality and packaging. The only issue I had was that it seemed from the UX that I HAD to personlize the book. It was a gift and I she tends not to like personalized things so in the future would be great to have patterns and prints that don't need to be personalized. I realized I could leave it blank but then I thought the empty space might look awkward. Would also have liked for the logo to not take up so much space on the front cover. It's in so many other places in the book it doesn't need to be on the front as well. It just ends up taking away from some of the beauty of the covers. Liked everything else! Shipping was quick and it arrived on time. Will likely purchase again.”

Helpful Report

Posted 2 weeks ago

Papier is rated 4.6 based on 16,666 reviews