Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.64

4.6 Rating 16,667 Reviews

92 %

of reviewers recommend Papier

4.6

Based on 16,667 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Papier:

Papier is the new and simple way to personalise and send beautifully designed cards to friends and loved ones, as well as create bespoke invitations & stationery.

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Email:

support@papier.com

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Papier 5 star review on 10th February 2025

Ann

Papier 5 star review on 9th February 2025

Shelby

Suzanne

Papier 5 star review on 7th February 2025

Anonymous

588

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a wellness journal having never “used” one before. And it has been the best purchase ever! Aside from the top quality of the book, it feels like a luxury to be filling in my daily thoughts! Highly reccomended all round”

Helpful Report

Posted 2 weeks ago

“Unfortunately, my friend still still didn't get the parcel. Would you be so kind to check on it? I ordered it for my friend in Calgary.”

Helpful Report

Posted 2 weeks ago

So sorry to hear this, Polina! We've reached out via email now to arrange a solution. Papier CS Team

Posted 2 weeks ago

“Card arrived on time but had a misprint line down it. Usually I love papier.”

Helpful Report

Posted 2 weeks ago

We're so sorry to hear this! If you'd like to pop over a photo of the issue to support@papier.com, we'll be happy to resolve this for you. Papier CS Team

Posted 2 weeks ago

“Easy to customize. Beautiful designs. fast shipping”

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Posted 2 weeks ago

“Quick shipping and great quality products for a moderate price!”

Helpful Report

Posted 2 weeks ago

“Beautiful book but wish the monthly notes pages were placed ahead of the month not all at the beginning of the planner.”

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Posted 2 weeks ago

“My order never arrived so I can’t comment on the product quality. Papier were quick to issue a refund once I let them know.”

Helpful Report

Posted 2 weeks ago

We're so sorry to hear that your order wasn't delivered safely, Effie! We do hope you'll give us another chance in the future. Please feel free to reach out to us at support@papier.com if you have any further queries. Papier CS Team

Posted 2 weeks ago

“The packaging and designs are 5/5. Beautiful but the paper the font etc is very hard to read the calendar months and dates. It would be better to use a darker font and have tabs to separate the months and goals and daily reminders.”

Helpful Report

Posted 3 weeks ago

Thanks for your review, Annie! We will certainly pass your feedback on. Regarding the font issue, if you'd like to pop over a photo showing this to support@papier.com, we'd be happy to look into this for you. Papier CS Team

Posted 2 weeks ago

“It may have taken us nearly 2 years to do our wedding album but wow what a beautiful product papier created once we finally hit order!”

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Posted 3 weeks ago

“Excellent quality and customer service”

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Posted 3 weeks ago

“I love the quality, the cover es exactly like a saw and beautiful pages.”

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Posted 3 weeks ago

“I attempted to reach out regarding concerns of a possible error on my customized journal however have not heard back.”

Helpful Report

Posted 3 weeks ago

Sorry to hear this! I can see Nicole has got back to you but please do reach out to us at support@papier.com if you have any further queries and we'll be happy to help. Papier CS Team

Posted 1 week ago

“The paper is prone to bleeding, tearing pages out of it messed up a lot of the book & just the paper being thin makes me so sad 😭 Im gonna still use it but its just slightly disappointing):”

Helpful Report

Posted 3 weeks ago

Thanks for your feedback, Mahalah - we're so sorry to hear this! If you'd like to reach out to us at support@papier.com with photos of the issue, we'll be happy to look into this for you. Papier CS Team

Posted 3 weeks ago

“Did not meet expectations and when I emailed customr service with questions I had no response. What a waste of $70!”

Helpful Report

Posted 3 weeks ago

We're so sorry to hear that our response wasn't received successfully! We've reached out again via email now. Papier CS Team

Posted 3 weeks ago

“This is my second customized or personalized planner from Papier and I just absolutely LOVE it.”

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Posted 3 weeks ago

“Hi there! I ordered custom stationery, an address book, and a notebook. Everything was well packaged and made with good material. No complaints, thanks!”

Helpful Report

Posted 3 weeks ago

“Quality of the planner is not worth the price I paid for it ($94.82). Delivery was slow and customer service extremely poor. I requested a refund within a few days of receiving the product and was told they have a "no return" or exchange policy. I was told their products are "crafted specifically for the customer" which is why they could not accept the return. The planner I received did not have any personalization to it, whatsoever. I would not recommend this product.”

Helpful Report

Posted 3 weeks ago

Thanks so much for your review - we're so sorry to hear about the disappointment with your order and will certainly pass your feedback on. Sadly, as per our returns policy, we are unable to offer returns on our made-to-order products. Please do reach out to us at support@papier.com if you have any further queries. Papier CS Team

Posted 3 weeks ago

“Beautiful quality and fast delivery!”

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Posted 3 weeks ago

“I got to customize my name on the book, the book contruction is beautiful, but the paper weight was thinner than I expected. I don't think I'll purchase again.”

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Posted 3 weeks ago

Thanks for your review, Jyotsna - so sorry to hear that! We'll certainly pass your feedback on. If you do have any photos of the issue, please feel free to send these over to support@papier.com and we'll be happy to look into this. Papier CS Team

Posted 3 weeks ago

“I love the artwork and the quality of the pieces”

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Posted 3 weeks ago

Papier is rated 4.6 based on 16,667 reviews