Papier Reviews

4.6 Rating 16,754 Reviews

92 %

of reviewers recommend Papier

4.6

Based on 16,754 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Papier:

Papier is the new and simple way to personalise and send beautifully designed cards to friends and loved ones, as well as create bespoke invitations & stationery.

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Email:

support@papier.com

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Papier 5 star review on 27th February 2025

602

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Paper is thin, pen leak through.”

Helpful Report

Posted 8 months ago

“I ordered a wedding guest book on 23rd May. I was told it was dispatched on 28th May. Currently on 11th June and it still hasn’t been delivered. The Royal Mail tracking says the item is still to be received. Unfortunately this isn’t my first review of Papier being so slow and sadly I am unlikely to order again knowing that the service is so slow.”

Helpful Report

Posted 8 months ago

I'm so sorry to hear about the delivery trouble here, Dan! I've just reached out to you via email to arrange a solution. Papier CS Team

Posted 8 months ago

“Beautiful, high quality notebooks!”

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Posted 8 months ago

“I was really surprised by the size of the notebook and the quality of the papers. It is definitely worth the value. I only wish that Papier starts doing “spiral plain notebooks”. As there is only lined options for the spiral type of paper. Thank you”

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Posted 8 months ago

“Very well received gift! High quality shipped quickly. Will definitely order from this company again.”

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Posted 8 months ago

“Lovely quality products”

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Posted 8 months ago

“Super disappointed by the quality of my order. Edges totally mismatched, appearing quite cheap.”

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Posted 8 months ago

“I buy a mid-year planner every year and I love how they look on my shelf all together. I love being able to personalize with my initials \ name and quote. Wish I had just a lliitttlle more room sometimes. Shipping is fast. This year I got matching stationary and I love it. Thank you!”

Helpful Report

Posted 8 months ago

“We ordered two photo books and they are beautiful. The quality of the print and the paper is excellent. Unfortunately the top corner of the spine of one of the books was slightly damged so may be packaging can be looked at.”

Helpful Report

Posted 8 months ago

“I always love my papier products, the notebooks and diaries are incredibly designed and well made. I find any excuse to write in them just to experience the joy of being at one with my beautiful books. I’d love to see more designs such as edgier/ gothic/ witchy and nature based with pumpkins/ toadstalls/ frogs etc. that would be my dream!”

Helpful Report

Posted 8 months ago

Thanks for the lovely feedback, Rosie - I'll definitely pass on your ideas to our creative team for future designs! Papier CS Team

Posted 8 months ago

“Great service and choice of designs which adds to the pleasure of being able to send somone a vrry personal message which is simply nice to look at and to receive.”

Helpful Report

Posted 8 months ago

“The best journals ever!!! I’ve purchased 4 and can’t wait to order more.”

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Posted 8 months ago

“Things I liked: the quality and appearance of the stationery I ordered. The product received was exactly as it appeared on my computer. What I didn’t like as much: the envelopes were plain white and so didn’t match the stationery. There was no option for coordinating envelopes.”

Helpful Report

Posted 8 months ago

Thank you for your feedback Fran, and I'm so glad to hear you were pleased with your stationery! Regarding the envelopes, please feel free to reach out to support@papier.com with photos of the items received so we can look into this further for you. Papier CS Team

Posted 8 months ago

“Great company. Easy to use website, sensible pricing and lovely products. The photo card I ordered was top quality. Excellent service, thoroughly recomment”

Helpful Report

Posted 8 months ago

“I love papier and buying my academic journals from them! It’s my second year buying one and I love how I can customise it (and id love if I could have more customisation like adding photos or changing colours of the inside / spiral rings !) great quality and really easy to use.”

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Posted 8 months ago

“Great service”

Helpful Report

Posted 8 months ago

“Never received my order for the wedding - the replacement order also never arrived. Neither Royal Mail or DPD ever received the items from the printer which they showed proof off. Clearly they take the money and don’t produce the goods. Offered £30 compensation the day of the wedding by which time it was so late to get a replacement we had to make do with items we found on amazon which weren’t matching or personalised. No phone number to discuss the situation with - only an email - terrible customer service.”

Helpful Report

Posted 8 months ago

I'm so sorry for the negative delivery experience here! I can see Sian has refunded the missing order in full and applied £30 credit to your Papier account as a further apology. We are committed to improving our processes to prevent such issues in the future and really appreciate your feedback. Papier CS Team

Posted 8 months ago

“We recieved a personalized free sample for our Save the Date and glad we checked. The quality of the picture was poor. The picture was not crisp. It almost looked blurred. Colors looked muted. The black font was more like grey. The picture was not centered correctly, which was the worst thing probably. Would not have wanted my loved ones to recieve something like that.”

Helpful Report

Posted 8 months ago

Oh no, so sorry to hear this! Please feel free to reach out to support@papier.com with photos of the item received so we can look into this. Papier CS Team

Posted 8 months ago

“I love my Papier diaries, from the designs to the layout to the beautiful packaging. I don't think I'll ever be without one, and I've got a few friends in on the Papier appreciation club too!”

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Posted 8 months ago

“I love the brand and unique designs , everything looks and feels luxuryous”

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Posted 8 months ago

Papier is rated 4.6 based on 16,754 reviews