Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.64

4.6 Rating 16,719 Reviews

92 %

of reviewers recommend Papier

4.6

Based on 16,719 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Papier:

Papier is the new and simple way to personalise and send beautifully designed cards to friends and loved ones, as well as create bespoke invitations & stationery.

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Email:

support@papier.com

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Papier 5 star review on 19th February 2025

Kelsey

Papier 5 star review on 16th February 2025

Cole

599

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Amazing quality. Just what I was looking for in an address book. Designed beautifully as well as thoughtfully.”

Papier 5 star review on 10th January 2025

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Posted 1 month ago

“Love Papier!! Service and products were fantastic.”

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Posted 1 month ago

“This is my 4th year using the daily calendar. It is an invaluable tool as I am still old school in writing all my events down vs putting them on my phone. It gets thrown in my bag and has coffee stains all over and the little champ holds up all year! To say I love it, is an understatement!”

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Posted 1 month ago

“Beautiful quality personalised diary, a very well recieved Christmas gift. Would recommend 100%.”

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Posted 1 month ago

“I was expected much better quality paper based on the reviews and the price. I’ve had $10 planners that have thicker paper. I also think it’s not clear when purchasing that the month overviews for the entire year come first then a monthly plan for the entire year then the weeks. I wish there was a way to customize the order and have it each month at a time. Overall I don’t think I’ll be purchasing again. The additional monthly planning pages and lack of quality paper are not worth the price.”

Helpful Report

Posted 1 month ago

Thanks for your review - so sorry to hear that! We do detail the inside contents of our products on the product page but I'll certainly pass your feedback forwards. Regarding the quality issues, do feel free to contact us with photos at support@papier.com and we'll be happy to help. Papier CS Team

Posted 1 month ago

“From start to finish the process was so easy to collate the order and must say that the products we received are first class. This was made so much better the fact you can personalise these products. My daughter loved her new recipe book and address book for there new house. I would highly recommend this company.”

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Posted 1 month ago

“High quality very pleased”

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Posted 1 month ago

“I was thrilled to discover your reading log! But the personalization process was not a positive experience. I have one as a gift and the type is so tiny that I had to show the recipient where her name was!”

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Posted 1 month ago

Sorry to hear this, Rita! If you'd like to pop over a photo of the issue, we'll be happy to look into this for you. Papier CS Team

Posted 1 month ago

“Everything is amazing quality. I ordered 2 2025 weekly diary’s that are beautiful and also a personalised calendar. I expected the picture quality on the calendar to be a little grainy or not exactly how it looked online, however the quality of the images is fantastic exactly how it looks on the camera/phone/website. Have been waiting for a long time to order from papier as it’s not exactly cheap and I’m honestly so glad I did!”

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Posted 1 month ago

“well made product easy to customize order a planner for my wife every year for christmas”

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Posted 1 month ago

“Good website and easy to find what you need. Customisation was easy and a good touch and delivery was on time.”

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Posted 1 month ago

“The diary looks beautiful - my only negative feedback is that the print is so faint to be almost illegible. For that I am disappointed given how much the diary cost.”

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Posted 1 month ago

So sorry to hear this, Jill! If you'd like to contact us at support@papier.com with any photos of the issue, we'd be happy to help. Papier CS Team

Posted 1 month ago

“I have ordered from Papier in the past and the hardcover bound planners/etc. are much better quality than the spiral. I wish the cover and backing was a little sturdier. All of there stuff is so beautiful though, I would just rather have the hardcover.”

Helpful Report

Posted 1 month ago

Sorry to hear this, Sarah - we'll certainly pass your feedback on! If you'd like to reach out to us at support@papier.com with details of the issue, we'd be happy to look into this further for you. Papier CS Team

Posted 1 month ago

“I ordered a calendar for my daughter for Christmas-not personalized-just a calendar. I wanted to exchange it for the bigger size and was told I could not because it was personalized. I wrote a reply back stating it was not and why can’t it be exchanged and I’ve gotten no reply at all. Stuck with this calender”

Helpful Report

Posted 1 month ago

So sorry to hear about the disappointment here, Jane! Sadly, as per our returns policy, our made-to-order products are not eligible for a refund. Please do reach back out to us at support@papier.com if you have any further queries. Papier CS Team

Posted 1 month ago

“I purchased this for my daughter. The cover is gorgeous and reminded me of our trip to the Amalfi Coast. My daughter was so excited and when she said it reminded her of Italy! I was thrilled. She then ordered a recipe book as well.”

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Posted 1 month ago

“Beautiful design, quality paper goods, great gift for anybody.”

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Posted 1 month ago

“Such gorgeous products, and excellent customer service too!”

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Posted 1 month ago

“Papier is the planner we all need- mine is a calm & personalized floral organizer that allows for schedules, notes & advanced planning. It is small & lightweight, beautiful & functional. I have final found the tool I need! 🌺”

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Posted 1 month ago

“Bought a personalised notebook as a gift. Looked lovely and really good quality, would definitely recommend. The packaging was also great, looked like a premium product.”

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Posted 1 month ago

“the most beautiful personalised products”

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Posted 1 month ago

Papier is rated 4.6 based on 16,719 reviews