Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.64

4.6 Rating 16,735 Reviews

92 %

of reviewers recommend Papier

4.6

Based on 16,735 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Papier:

Papier is the new and simple way to personalise and send beautifully designed cards to friends and loved ones, as well as create bespoke invitations & stationery.

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Email:

support@papier.com

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Papier 5 star review on 23rd February 2025

601

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I always get my personal diary for you as I love the quality of the diary and the designs are beautiful.”

Papier 5 star review on 28th September 2024

Helpful Report

Posted 4 months ago

“I love these planners, I had one last year and I just received one for this year. They have helped me meet academic deadlines and many other things. I was a little sad when I get mine this year to find out that they changed the lay out of all the pages and there’s no longer 2 bookmarks. Maybe that’s just the specific planner I got but I didn’t see anywhere online that specified this. Still love it though!”

Helpful Report

Posted 4 months ago

“I ordered a pack of highlighters and received them a week before school started. When wanting to use them for the first time they were dry, and the tip of the highlights were hardened. Waste of money.”

Helpful Report

Posted 4 months ago

So sorry to hear this! Please reach out to us at support@papier.com with photos showing the issue and we'll be happy to arrange a solution for you. Papier CS Team

Posted 4 months ago

“The products I received were great; however, when I reported that my order was lost in the mail, I wasn't offered a discount or anything. It would have been nice to receive something since I ordered the products for a five-year-old's birthday and it came in about 2 weeks late.”

Helpful Report

Posted 4 months ago

“Such a gorgeous journal, lovely colours, amazing quality and meaningful sections to help you write about important aspects of your day/life. I received my first journal as a gift, this is my second Papier journal and won’t be my last!”

Helpful Report

Posted 4 months ago

“We were really impressed with our wedding stationery. Easy to create a personal design and the quality of the products is excellent.”

Helpful Report

Posted 4 months ago

“Love the paper, love the planners, no complains :))”

Helpful Report

Posted 4 months ago

“Diary is usual good quality that I've had in previous years but colours of photos printed on cover not great. Have used same photo before and this one has very orange tones unlike the original photo. Will still use diary but a bit disappointed.”

Helpful Report

Posted 5 months ago

So sorry to hear about the disappointment with your diary, Melanie! If you'd like to reach out to us at support@papier.com with photos of the item, we'll be happy to look into this further for you. Papier CS Team

Posted 4 months ago

“The card came out exactly how it looked like when creating it on the website and the customer service team were quick to respond when I thought I had issues with my delivery. The designs for the cards were very creative and it made it hard to choose from! Cost wise for a custom card was also very reasonable and I would definitely use their services again :)”

Helpful Report

Posted 5 months ago

“High quality, lots of options for customization. My product came quickly and was exactly what I wanted.”

Helpful Report

Posted 5 months ago

“Very easy to use website, easy to customise your card. Incredibly fast production and delivery for a very reasonable price.”

Helpful Report

Posted 5 months ago

“Great service! Absolutely love Papier products!”

Helpful Report

Posted 5 months ago

“My notebook looks beautiful but the front of the spine is already cracking after two weeks of use and the ribbon bookmark has completely frayed.”

Helpful Report

Posted 5 months ago

Oh no, so sorry to hear this! Please do pop over photos of the damaged item to us at support@papier.com, and we'll be happy to look into this for you. Papier CS Team

Posted 5 months ago

“We are so happy with our photo album. The print quality of the images is excellent. Colours look exactly the way they do on my phone. Would recommend.”

Helpful Report

Posted 5 months ago

“Easy to navigate the website and arrived in great time. Encountered 0 issues!”

Helpful Report

Posted 5 months ago

“Quality of hardback notebook has gone downhill since last year. Thinner paper, cheaper binding, no longer feels like a quality product. Gutted as I’ve had four previous hardback notebooks which have been great. Papier Customer Service advised me the change was due to supply chain issues and refunded me 15% of the cost. Undecided as to whether I will order again but appreciated their gesture.”

Helpful Report

Posted 5 months ago

Thank you for your review. We're so sorry for the disappointment with your order and can assure you that your feedback has been passed on. Please do reach back out to us at support@papier.com if you have any further queries. Papier CS Team

Posted 4 months ago

“I got the Italian Summer blue hardcover binding Academic Year Planner and am so pleased with it. Sometimes, things that are a little more expensive ARE better, haha. The first time I opened it, the page I was on started to rip at the top at the binding, which got me seriously concerned about the durability. However, I have been using it for over a month since then, and have been pleased with the durability. I love the two place saver ribbons and the different sections and opportunities to record things, like goals, mood, gratitude, notes, deadlines etc. It is a great planner for recording your life, as opposed to just your work, a la an online calendar like google. My only complaint for the academic planner is that the month overviews are all at the beginning, with the week overviews all running into each other. I wish it was more like a traditional planner, with the month overview before the start of the first week of said month.”

Helpful Report

Posted 5 months ago

“loved! super fast shipment and perfect modern thank you card”

Helpful Report

Posted 5 months ago

“I bought from Papier a couple times now and I love it! They are beautiful and so useful whilst completing my studies! I had a minor issue with one of my diaries that I had ordered and when I emailed, it was replied to and sorted within the hour (thankyou Melissa)! Lovely people and lovely business. Highly recommend ❤️”

Helpful Report

Posted 5 months ago

So happy to hear this, Daisy! I'll definitely pass this on to Melissa. Papier CS Team

Posted 5 months ago

“The delivery process was not good, I don’t mind having to pay a little bit extra for shipping but I do expect it to arrive on time. It came 6 days after the original delivery date, and had barely any updates from the papier team.”

Helpful Report

Posted 5 months ago

Sorry to hear about the delivery trouble here, Alys! We've processed a postage refund to compensate the delay. Papier CS Team

Posted 5 months ago

Papier is rated 4.6 based on 16,735 reviews