Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.64

4.6 Rating 16,718 Reviews

92 %

of reviewers recommend Papier

4.6

Based on 16,718 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Papier:

Papier is the new and simple way to personalise and send beautifully designed cards to friends and loved ones, as well as create bespoke invitations & stationery.

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Email:

support@papier.com

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Papier 5 star review on 19th February 2025

Kelsey

Papier 5 star review on 16th February 2025

Cole

599

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Rubbish they will not give the £10 off when you sign up for your first order”

Helpful Report

Posted 1 month ago

Sorry to hear this, Alan! We currently offer a 10% off your first order when you sign up to our mailing list, and we also have a £10 off referral offer. You can check out full details about all of our promotions here: https://www.papier.com/promotions/ Papier CS Team

Posted 1 month ago

“Exceedingly helpful customer service assistance and a great product. I will definitely be a customer again.”

Helpful Report

Posted 1 month ago

“While I enjoyed the concept of the planner and loved being able to add my vision board to the front and back covers, I’m not happy that almost all the tips of the pages came dirty!! Especially since it was considered custom and had to wait longer for it to arrive. I do have other Papier products purchased instore at Nordstrom that came in great quality. I would probably prefer to just pick up in person. Just thought it was neat to be able to customize the pictures to be my vision board so I ordered one from the Papier website this year.”

Helpful Report

Posted 1 month ago

Thank you for your feedback, Khaleyah - we're so sorry to hear this! If you'd like to reach out to us at support@papier.com with photos of the issue, we'll be happy to look into this for you. Papier CS Team

Posted 1 month ago

“Ordered a framed collage of my son. Slight issue with the first order. Melissa in customer service was outstanding. Replied within minutes, was apologetic and arranged a perfect replacement. They also arranged collection of the faulty product so they could understand what went wrong and rectify it. Excellent customer service and replacement product was great.”

Helpful Report

Posted 1 month ago

Thanks for your lovely feedback - so glad to hear that Melissa was able to help! Papier CS Team

Posted 1 month ago

“Beautiful design and excellent quality, love the guidance through the notebooks!”

Helpful Report

Posted 1 month ago

“I love the quality of the paper so much. When I write, it doesn’t imprint on the other side, it stays neat. I also love the organization.”

Papier 5 star review on 11th January 2025

Helpful Report

Posted 1 month ago

“Was a gift for family. Came in nice packaging and in great condition. Paper and cover seemed like good quality. They loved it. Also cool touch I was able to customize and add their name to the cover.”

Helpful Report

Posted 1 month ago

“My wellness journal arrived more than a week later than estimated. However, customer service was good with refunding the shipping fee for this delay. This was nice but what was upsetting was that the wellness journal that I received was not the same as the one that I ordered. The inside is nothing even close to the one that is advertised when you click “look inside” on the website. After talking with customer service they have offered to completely refund my order as there was reportedly a printing error with my item. I appreciate the great customer service!”

Helpful Report

Posted 1 month ago

“In the past, (about 3 years ago) I ordered The Secret Garden Foiled journal for myself. I recently repurchased it, personalised, as a Christmas gift for my mother-in-law. Unfortunately the quality has diminished so significantly, it may have been a one-off, but the journal print was slanted, the gold-foiling that used to be really classy and delicate is now gaudy, raised and tinny. I was surprised and disappointed.”

Helpful Report

Posted 1 month ago

So sorry to hear this, Charlotte! If you'd like to pop over a photo showing the issue to support@papier.com, we'll be happy to look into this for you. Papier CS Team

Posted 1 month ago

“I ordered 100 holiday cards to send to my clients. I received the cards with poor color/print quality around the perimeter of every one. I contacted customer service. The options were to send a new batch of cards or refund me 20%. How does a paper company send me a poor quality paper item? I was Very disappointed with the quality and the 20% refund to remedy their problem. I was Not going to wait for another batch to ship to potentially have the same problem. How will you prevent this from happening in the future?”

Helpful Report

Posted 1 month ago

So sorry to hear this, Gina! I can see Simrah has assisted with a partial refund and the quality issue has been flagged to our printing team so we can prevent this going forwards. Papier CS Team

Posted 1 month ago

“I have ordered a daily planner from Papier every December for over 4 years, and I will keep it up! I love the designs and being able to add my own name to the front. I also love the website and how you can "flip" through the pages because I'm very particular about layout.”

Helpful Report

Posted 1 month ago

“Excellent quality and good value for money! Second diary i have purchased and will order again!”

Helpful Report

Posted 1 month ago

“Beautiful, high quality products with chic, timeless designs. What could be better?! I'm a customer for life.”

Helpful Report

Posted 1 month ago

“This item was something that my granddaughter wanted for Christmas so she could keep things straight in college. She was so excited with this and really liked her name on it. Great gift!!!”

Helpful Report

Posted 1 month ago

“Very Reliable”

Helpful Report

Posted 1 month ago

“I ordered a plain A5 notebook and a menu collection book as Christmas presents. Both were very attractive - there were many designs to choose from- and were personalised at no extra cost. They were very good quality, and my family were delighted with them.”

Helpful Report

Posted 1 month ago

“I love my new journal , so beautiful well priced and love that it’s customisable”

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Posted 1 month ago

“I never seen such amazing quality in a planner. I love it especially the personalized design of your name.”

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Posted 1 month ago

“The quality is amazing I had a trolly full that i intended to buy the next day however when I returned to the website every single item was out of stock I needed to buy my diary that day as I like haveing a diary to start the year off aswell as a couple pens and a recipie book among other things. I ended up settling with a diffrent brand which has upset me as I was really looking forward to my Italian inspired diary however there's always next year”

Helpful Report

Posted 1 month ago

Thanks for your feedback, Lily! We're sorry to hear that the product went out of stock before you were able to place your order - we hope you'll give us another try next year. Papier CS Team

Posted 1 month ago

“A beautiful and creative product which will act as a journal for our two granddaughters aged 8 and 11 and for their grandmother, my wife, who received a diary version. All so well presented and stylishly illustrated. A perfect gift.”

Helpful Report

Posted 1 month ago

Papier is rated 4.6 based on 16,718 reviews