Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.64

4.6 Rating 16,734 Reviews

92 %

of reviewers recommend Papier

4.6

Based on 16,734 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Papier:

Papier is the new and simple way to personalise and send beautifully designed cards to friends and loved ones, as well as create bespoke invitations & stationery.

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Email:

support@papier.com

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Papier 5 star review on 23rd February 2025

601

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really lovely product, and the customer service was exceptional.”

Helpful Report

Posted 4 months ago

“Beautiful products and superb customer service. I love my diaries from here 💕”

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Posted 4 months ago

“One of the wrost companies I have been unfortunate enough to deal with. had to request a full refund as after 3 attempts they still couldn't get my order correct. Staff seem nice enough when you can actually raise one of them. Do not try the phone line, they do not answer. Do not bother with the chat service, they do not answer. All in all total disaster. Steer clear!”

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Posted 4 months ago

We're so sorry to hear about the negative experience here, Jez, and can assure you this is not in line with our usual standards. We can assure you we do take this issue seriously and your feedback has been passed forwards. Papier CS Team

Posted 4 months ago

“Beautiful items, wrapped so nicely, speed delivery too. THANK YOU”

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Posted 4 months ago

“I have all of my diaries from Papier and have been for years. Wouldn’t go anywhere else now. Keep doing the amazing work that you do. The high quality of the paper is one of the reasons I love you.”

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Posted 4 months ago

“Been almost 4 weeks and I still haven’t received my order. Been an issue with the printers then somehow my order gets removed off the system”

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Posted 4 months ago

We're so sorry for the technical issues with your order and the inconvenience this has caused! I can confirm your replacement order is underway but please do reach out to us at support@papier.com if you have any further queries. Papier CS Team

Posted 4 months ago

“I ordered a personalized 2025 planner as a gift. Though I did not see it in person, the recipient was extremely happy with her gift. Loved the colors. I paid extra for quicker shipping and it arrived on time as mentioned on the website.”

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Posted 4 months ago

“Disappointed with finish - raggedy binding on all pages and some pages stuck together that had to be separated and left rip marks in the page corners.”

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Posted 4 months ago

So sorry to hear this! We've reached out to you via email to arrange a solution. Papier CS Team

Posted 4 months ago

“Excellent and super fast delivery. Quality of card was outstanding and very well received.”

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Posted 4 months ago

“Would recommend to anyone”

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Posted 4 months ago

“Wish I had checked the reviews before ordering a photo book . They missed the delivery date and then promised to deliver over a week later and treat order as “high priority .” It has now missed the revised date they gave and looks like it will not be here for a family event as they can’t expedite and can’t even tell me when it will ship”

Helpful Report

Posted 4 months ago

We're so sorry for the delay to your order, Jim, and the inconvenience this has caused you. I can see Suzanne has now assisted with a refund for the trouble, but please do reach back out to us at support@papier.com if you need anything else! Papier CS Team

Posted 4 months ago

“Beautiful product, intuitive and flexible platform and great customer service. Unfortunately took way too long to arrive and missed my son's birthday despite paying for the express delivery. On the plus side the customer service were responsive, apologetic and worked to reslove the best they could.”

Helpful Report

Posted 4 months ago

We're so sorry for the delay to your order, Karina. I can see Sian has processed a shipping fee refund as compensation, but please do reach out to us at support@papier.com if you need anything else at all. Papier CS Team

Posted 4 months ago

“The academic planners are so useful and the vibrant, quirky designs make me feel motivated to study. All my orders have been high quality and I love that they can be personalised.”

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Posted 4 months ago

“I was disappointed initially with my original order but the customer service is amazing and far exceeded my expectations. I am so happy with my announcements and grateful to Papier for their assistance in creating something I love 🩷”

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Posted 4 months ago

Thanks so much for your wonderful feedback, I'll certainly pass this on! Papier CS Team

Posted 4 months ago

“Really loved it, would definitely recommend”

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Posted 4 months ago

“Received excellent customer service and care. Very committed to responding and resolving any customer issues and or concerns. I am very happy with both the product and care that I have received.”

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Posted 4 months ago

Thanks for your lovely feedback, Zannatur! That's great to hear. Papier CS Team

Posted 4 months ago

“I buy my daughter her new diary for Christmas every year and since discovering Papier we don't look anywhere else! I love that the diaries can be personalised - B works onboard a cruise ship, so just in case she ever mislays her diary... Papier service is excellent too - printing and delivery in less than a week! And the choice of covers is second to none. We'll be back next year for 2026!”

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Posted 4 months ago

“Good customer service, large range of products”

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Posted 4 months ago

“Ordered a photo book of our wedding for my grandmother and did not arrive in time for us to give it to her when we last saw her. I still have not received the order and it has been over three weeks now.”

Helpful Report

Posted 4 months ago

We're so sorry for the delay to your order and the inconvenience this has caused you. We've processed a shipping cost refund to compensate the delay, but please do reach back out to us at support@papier.com if you have any further queries. Papier CS Team

Posted 4 months ago

“Olivia was extremely helpful and responded in a timely manner.”

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Posted 4 months ago

Papier is rated 4.6 based on 16,734 reviews