Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.64

4.6 Rating 16,715 Reviews

92 %

of reviewers recommend Papier

4.6

Based on 16,715 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Papier:

Papier is the new and simple way to personalise and send beautifully designed cards to friends and loved ones, as well as create bespoke invitations & stationery.

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Email:

support@papier.com

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Papier 5 star review on 19th February 2025

Kelsey

Papier 5 star review on 16th February 2025

Cole

599

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great product, very satisfied!”

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Posted 1 month ago

“Beautiful Products!”

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Posted 1 month ago

“Easy to use website. Amazing service. Such a high quality book! We absolutely love it!!”

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Posted 1 month ago

“I still haven’t received it”

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Posted 1 month ago

So sorry to hear about the delay here, Alycia! We've reached out via email now to arrange a solution. Papier CS Team

Posted 1 month ago

“Excellent quality notebooks, personalisation is a nice touch and makes for a great gift.”

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Posted 1 month ago

“I ordered a personalised reading journal and also a recipe book for my daughter, and they are both beautiful. They arrived beautifully packaged and are such good quality. My daughter was absolutely thrilled. Would definitely recommend their products.”

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Posted 1 month ago

“Papier provided a lovely individual option for my new diary. A fantastic way to see in the New Year, makes you feel enthusiastic about 2025!”

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Posted 1 month ago

“My journal is simply lovely. It is very thoughtfully laid out, such beautiful quality, and everything I need to make my year the most successful. Thank you”

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Posted 1 month ago

“I like how the website displays the inside pages and layout of the planner.! That's the main reason I chose to buy from Papier.”

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Posted 1 month ago

“Lovely quality, makes for a really special gift with the personalisation options too.”

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Posted 1 month ago

“The travel books I purchashed were very good quality and I loved the option to personalize! The options for covers were so cute and made a great gift! The shipping was very quick as well and came wrapped very nicely! Would get again!”

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Posted 1 month ago

“Hardcover seem very high quality and nice! But the spiral, while priced sensibly the same, seems of much lesser quality and much more fragile.”

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Posted 1 month ago

Thanks for your feedback - we're sorry to hear that! If you'd like to pop over any photos showing the issue, we'll be happy to look into this for you. Papier CS Team

Posted 1 month ago

“Love the personalisation and the quality is fantastic. Very happy with all of my orders.”

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Posted 1 month ago

“Love the print, great quality”

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Posted 1 month ago

“Beautiful personalised planner, in navy leather and rose gold stencilling. This was my first purchase from Papier and I’ve already placed another order since”

Papier 5 star review on 11th January 2025

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Posted 1 month ago

“Highly recommend! Such an amazing choice of designs, will definitely be purchasing every year.”

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Posted 1 month ago

“I love these planners and buy one every year. They’re always so beautiful and well-made. I did deduct one star for this year because it’s the first year the Papier logo is on the front near your name and you cannot take it off. I feel that detracts from their old-world charm and personalization and there is already a prominent logo on the back.”

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Posted 1 month ago

“Rubbish they will not give the £10 off when you sign up for your first order”

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Posted 1 month ago

Sorry to hear this, Alan! We currently offer a 10% off your first order when you sign up to our mailing list, and we also have a £10 off referral offer. You can check out full details about all of our promotions here: https://www.papier.com/promotions/ Papier CS Team

Posted 1 month ago

“Exceedingly helpful customer service assistance and a great product. I will definitely be a customer again.”

Helpful Report

Posted 1 month ago

“While I enjoyed the concept of the planner and loved being able to add my vision board to the front and back covers, I’m not happy that almost all the tips of the pages came dirty!! Especially since it was considered custom and had to wait longer for it to arrive. I do have other Papier products purchased instore at Nordstrom that came in great quality. I would probably prefer to just pick up in person. Just thought it was neat to be able to customize the pictures to be my vision board so I ordered one from the Papier website this year.”

Helpful Report

Posted 1 month ago

Thank you for your feedback, Khaleyah - we're so sorry to hear this! If you'd like to reach out to us at support@papier.com with photos of the issue, we'll be happy to look into this for you. Papier CS Team

Posted 1 month ago

Papier is rated 4.6 based on 16,715 reviews