Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.64

4.6 Rating 16,734 Reviews

92 %

of reviewers recommend Papier

4.6

Based on 16,734 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Papier:

Papier is the new and simple way to personalise and send beautifully designed cards to friends and loved ones, as well as create bespoke invitations & stationery.

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Email:

support@papier.com

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Papier 5 star review on 23rd February 2025

601

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had a small problem it was resolved right away. Perfect customer service and support. Thank you”

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Posted 4 months ago

“I have not received my order.”

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Posted 4 months ago

Hi Elaine, thanks for sharing your feedback! I'm so sorry to hear this. I can see from your tracking link that the parcel was marked as delivered on October 11th, if you have not successfully received this order, can you please send a message to support@papier.com confirming your delivery address so we can help sort a solution for you? Best wishes and apologies for the trouble, Papier CS Team

Posted 4 months ago

“Beautiful thank you. Unfortunately there was a rogue space on my personalisation- my fault entirely so the second line wasn’t aligned but not a big problem. I love it!”

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Posted 4 months ago

“The writing on the front of the diary is so pale you can't see it. This is not how it showed on the preview before ordering. VERY DISAPPOINTED.”

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Posted 4 months ago

So sorry to hear this, Joanne! If you'd like to reach out to us at support@papier.com with photos of the item, we'll be happy to arrange a solution for you. Papier CS Team

Posted 4 months ago

“This is my 3rd Papier planner that I have ordered over the years and it is by far my favorite! It is packaged so beautifully when it arrives in the mail. I am so excited to use it! I love all of the different designs to pick from as well as the ability to have it customized. I will definitely be buying more Papier products in the future.”

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Posted 4 months ago

“Wonderful products and lovely staff! I accidentally typed my email address wrong but the Papier staff were able to find my confirmation and tracking number. My planner came today and it’s perfect!”

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Posted 4 months ago

“Beautifully crafted. Well designed. Very well packaged.”

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Posted 4 months ago

“I have loved the many personalized notebooks and structured journals I have ordered and used over many years.”

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Posted 4 months ago

“Love my planner! This is my 3rd one I have bought from Papier! My 1st planner was PERFECT because it was a Monday start. My 2nd and 3rd ones were not. So, I wish for Papier to go back to Monday starts please!!”

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Posted 4 months ago

Thank you for your feedback, Marcy - I'll certainly pass this on! Papier CS Team

Posted 4 months ago

“I purchased a 2025 monogrammed planner and rollerball pen with a gift card. It is something that I would not normally purchase for myself. The quality of the planner and the feel of the pen are both exceptional. I almost don't want to use them - but I will! It gives me something to look forward to in 2025!”

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Posted 4 months ago

“I love the quality of the products, I use the products for work, and my art, journalling. The designs are so intricate.”

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Posted 4 months ago

“The planner I ordered was actually quite flimsy, the quality is not great and I was quite disappointed. The contents are good, however.”

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Posted 4 months ago

So sorry to hear this, Freddie! If you'd like to reach out to us at support@papier.com with photos of the item, we'll be happy to look into this for you. Papier CS Team

Posted 4 months ago

“I love papier and the new daily planner I also love the paper quality! This is why I purchase this planner because of the quality!”

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Posted 4 months ago

“I gift my daughter a new Papier planner for Christmas every year. She loves Papier products and the ordering process is easy and quick. They never disappoint!!”

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Posted 4 months ago

“Great quality, great customer service”

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Posted 4 months ago

“I want to love it.”

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Posted 4 months ago

So sorry to hear about the disappointment with your planner, Lisa! If you'd like to reach out to us at support@papier.com, we'll be happy to look into this further for you. Papier CS Team

Posted 4 months ago

“Love my diary, another successful purchase. Have bought for the past 4 years. My only request would be that the week to view could show Mon, Tue, Wed on page 1 and the Thur, Fri on page 2 with smaller section for sat and sun. Would you consider an A4 week to view?”

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Posted 4 months ago

“Love the academic diary I bought, super helpful for managing my time”

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Posted 4 months ago

“Fantastic quality options, great costs and customer service is always there to help. Will always use them.”

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Posted 4 months ago

“Amazing cutomer service, Danielle and the other support staff were super helpful and responsive! Love the quality of the sample piece and I'm looking forward to exploring more of the range!”

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Posted 4 months ago

Thanks for your lovely feedback - I'll certainly pass this on to Danielle! Papier CS Team

Posted 4 months ago

Papier is rated 4.6 based on 16,734 reviews