Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.64

4.6 Rating 16,721 Reviews

92 %

of reviewers recommend Papier

4.6

Based on 16,721 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Papier:

Papier is the new and simple way to personalise and send beautifully designed cards to friends and loved ones, as well as create bespoke invitations & stationery.

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Email:

support@papier.com

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Papier 5 star review on 23rd February 2025

Veronica

Papier 5 star review on 19th February 2025

Kelsey

Papier 5 star review on 16th February 2025

Cole

600

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Wonderful company, very high quality!”

Helpful Report

Posted 1 month ago

“really good service, thanks”

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Posted 1 month ago

“Love my new personalised weekly planner from Papier! It was fun designing it and it came it a beautiful package and wrapped to make sure it arrives it a great condition. Will definitely order here again.”

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Posted 1 month ago

“I love my papier diary I’m on my 5th year of purchasing. I love the beautiful designs the layout and paper quality, and the added bonus of personalisation”

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Posted 1 month ago

“I am so pleased with my recent purchase of a Papier productivity planner. It was a gift for a friend that I ordered for their Christmas present. Papier did an amazing job of getting the personalised order ready and delivered by Christmas Eve. My friend loved it!”

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Posted 1 month ago

“A first time client. I love stationary and I love the options that Papier provide and the customisable features. Bought a dot journal for myself and a ruled, spiral organiser for my daughter. She loved seeing her name on the front and the organiser style makes her so happy; she has proudly created a space on her desk for her organiser.”

Helpful Report

Posted 1 month ago

“I bought a recipe notebook, diary and fountain pen, the pen wright's beautifully and the diary and and notebook are really well mapped out, and despite always buy notebooks and abandoning them after a couple pages I've kept using these ones consistently, they are all so pretty and clearly high quality.”

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Posted 1 month ago

“Fantastic products. Great website - easy to use and such a variety of options to customise your order. Really good communication Reasonable delivery time.”

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Posted 1 month ago

“Unbelievable quality. My diary is exactly what I need to get organised. Free personalisation is an added bonus”

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Posted 1 month ago

“Fabulous diary's and quick delivery.”

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Posted 1 month ago

“This is not what I ordered. I ordered a personalized planner with three pictures of my grandson on the cover. Ordering was confusing because the ordering page had previous orders on it.”

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Posted 1 month ago

Oh no, we're sorry to hear there was mistake in your order! Please feel free to contact us at support@papier.com with photos of the product received and we'll be happy to look into this for you. Papier CS Team

Posted 1 month ago

“Love,love.”

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Posted 1 month ago

“Always quick delivery, quality products and easy to customise.”

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Posted 1 month ago

“I love the journal I bought from Papier. It's a lovely product and communication with the company was excellent. I would buy from them again.”

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Posted 1 month ago

“Ordered in Nov. Mailed out twice. Never received.”

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Posted 1 month ago

So sorry to hear this! I can see Olivia has assisted with a refund but please do reach back out to us if you have any further queries. Papier CS Team

Posted 1 month ago

“I purchased stationary for my teen daughter and a customized notebook for a friend. I was excited to make these items just for them for holiday gifts. They both loved them!”

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Posted 1 month ago

“ordered and payed for first class delivery on the 31st dec. Said it would come on the 3rd, its now the 6th and it still isn’t here. rubbish”

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Posted 1 month ago

So sorry to hear about the delivery delay here! I can see this has now been marked as delivered and a postage refund has been processed for you in the meantime. Papier CS Team

Posted 1 month ago

“My order was messed up, but they were super responsive and made it right”

Helpful Report

Posted 1 month ago

“I love your guys products and always have the new diary, as well as book tracker, recipe book. However my diary arrived in December and the quality felt poorer than normal. The ringbinder plastic cover was extremely flimsy compared to my same style last year, disappointed at paying £30 for lesser quality.”

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Posted 1 month ago

“Lovely products and sent quickly. Thank you.”

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Posted 1 month ago

Papier is rated 4.6 based on 16,721 reviews