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Papier Reviews

4.6 Rating 16,740 Reviews
92 %
of reviewers recommend Papier
4.6
Based on 16,740 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 88%
Accurate And Undamaged Orders
95%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.6 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read Papier Reviews

About Papier:

Papier is the new and simple way to personalise and send beautifully designed cards to friends and loved ones, as well as create bespoke invitations & stationery.

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Email:

support@papier.com

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I used Papier for a Wedding Celebration, and ordered, the menus, the place settings, table layout board and the guest book. I found the website to be very easy to use for personalising and the quality excellent when received. The customer service team are very helpful too.
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Posted 5 months ago
I used the academic diary through my under grad an now my Masters and it’s honestly the best diary. Great quality and kept me organised I was excited when then it finally came in a spiral!
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Posted 5 months ago
My product came nicely packaged and on schedule. My daughter loved it. I would recommend.
Papier 5 star review on 5th September 2024 Papier 5 star review on 5th September 2024 Papier 5 star review on 5th September 2024 Papier 5 star review on 5th September 2024
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Posted 5 months ago
I ordered our wedding invitations are only noticed on arrival a very silly spelling error by myself. Melissa was quick to respond to my query and corrected this for me with Papier credit. Extraordinary costumer service. Buying myself a new diary from they website to celebrate!
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Posted 5 months ago
Thanks for your lovely review, I'll certainly pass this on to Melissa for you! Papier CS Team
Posted 5 months ago
Although I like their stationary - the photobook wasn't great. Sorry. The photographic prints looked unlike the originals. I'm a photographer, so bound to be too fussy but just saying, I prefer other high st brands if I'm not going pro.
Helpful Report
Posted 5 months ago
So sorry to hear about the disappointment here, Lorna! If you'd like to reach out to us at support@papier.com with photos of the item, we'd be happy to look into this further for you. Papier CS Team
Posted 5 months ago
Papier has been wonderful for all of our paper needs for our wedding. The samples and final products arrived quickly and the paper quality and designs are perfect.
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Posted 5 months ago
The items that I ordered arrived as expect and on time. They were really find and I love the pens and the book.
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Posted 5 months ago
Do not use. We ordered wedding invitations and the sample we received looked great but when the actual invitations came they did not print the border box correctly look at these photos and you can see the top line of all the invitations is basically cut off, so disappointed - making it worse when I reached out they offered 20% off? Why would I want that on invitations I’ll not going to use terrible customer service- AVOID
Helpful Report
Posted 5 months ago
So sorry to hear this! I can see Maya has issued a replacement for you but please do get back in touch if there are any further issues. Papier CS Team
Posted 5 months ago
Beautiful crafted design notebook that I would highly recommend!
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Posted 5 months ago
A very gorgeous book that will definitely help me keep track of school and even the cover is stunning a fair price for personalisation and it came quite quickly which I was very happy with. The quality is also so nice and the paper feels so good
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Posted 5 months ago
I made a customized annual planner for my son to use at school. It's amazing! The process was simple, and he has fun photos on the front to make him smile! Professional, fast and great quality! Highly recommend!
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Posted 5 months ago
I ordered three of the beautiful recipe journals. They are so lovely and of excellent quality. They are perfect Christmas gifts for special friends.
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Posted 5 months ago
Everything I ordered (invites, guest book and place cards) was really lovely and beautiful. I had an issue with my place cards and papier was really good at resolving this issue. Unfortunately, everything I ordered (in total about 7 orders) from May through August was delayed due to “unforeseen circumstances “. I would understand if papier gave longer times for their products to be made but there were occasions I paid for faster delivery and still everything came late. These delays made it quite stressful when sending invites out as I ended up sending them out a couple weeks later than planned. I ordered the place cards and guestbook allowing for “unforeseen” delays, which there were. I originally wanted to get a table plan and other signage through papier but I didn’t want the stress of not knowing when things would arrive so I went with vistaprint instead - who delivered two days earlier than they said. I still have thank you cards to get, but I don’t want to be further delayed when trying to do something for the wedding so I will probably go elsewhere for these too.
Helpful Report
Posted 5 months ago
So sorry to hear about the delays to your orders, Harriet. We're always working to improve our customers' experience based on feedback so I will certainly pass this on. Papier CS Team
Posted 5 months ago
Overall the quality of paper and design is very high. I have be pleased.
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Posted 5 months ago
Papier was absolutely fantastic! The quality and design are so beautiful and elegant, and we are so glad we used them!
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Posted 5 months ago
Was a gift and no gift card was inside the package and so the sender didn’t know it was from me. I’m sure the product is lovely but didn’t have the desired effect as a gift WITH a card
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Posted 5 months ago
Sorry to hear this, Louise - I'll pass this feedback on! Papier CS Team
Posted 5 months ago
The quality and appearance of the item I ordered was fantastic. Only disappointment was it arrived a day later than expected which meant the recipient got their birthday present late.
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Posted 5 months ago
Some of the pages fell out of the book when the gift was first opened. The quality of the glue/binding of the pages to the spine is very poor/weak. For the price of this book vs competitors, the quality is awful. I wouldn't use Papier for a photobook again. Family Album did a great book for half the price, which has still stayed together and looks great!
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Posted 5 months ago
So sorry to hear this, Becky! Please do reach out to us at support@papier.com with photos of the item and we'll be happy to look into this for you. Papier CS Team
Posted 5 months ago
The paper quality, the print, the packaging, absolutely beautiful and stunning quality. Even the envelopes are gorgeous!
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Posted 5 months ago
I love my planner!!
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Posted 5 months ago
Papier is rated 4.6 based on 16,740 reviews