Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.64

4.6 Rating 16,721 Reviews

92 %

of reviewers recommend Papier

4.6

Based on 16,721 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Papier:

Papier is the new and simple way to personalise and send beautifully designed cards to friends and loved ones, as well as create bespoke invitations & stationery.

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Email:

support@papier.com

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Papier 5 star review on 23rd February 2025

Veronica

Papier 5 star review on 19th February 2025

Kelsey

Papier 5 star review on 16th February 2025

Cole

600

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am not quite sure how I agreed to go on your mailing list but, since I ordered a menu book for my granddaughter, just before Christmas, I have been inundated with far two many promotion emails. You have put me off your company so much that I never want to hear from you again. As my granny used to say, "Moderation in all things."”

Helpful Report

Posted 1 month ago

Sorry to hear this, Peter - we'll certainly pass your feedback forwards! In the meantime, we've unsubscribed you from our mailing list. Papier CS Team

Posted 1 month ago

“I love these diaries as they are great with options to personalise for your own unique taste, good quality paper and sufficient space to write various appointments each day.”

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Posted 1 month ago

““it awesome how ‘bout” -my girlfriend”

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Posted 1 month ago

“Lovely address book bought for my mum. She was very pleased with it”

Helpful Report

Posted 1 month ago

“Advertised delivery before christmas & ordered a week before - still waiting for items in January.”

Helpful Report

Posted 1 month ago

We're so sorry for the delay here and the inconvenience this has caused you. I can see Suzanne has assisted with a refund and it looks like your order is now out for delivery. Our sincere apologies again for the delay here! Papier CS Team

Posted 1 month ago

“The product offering is great and really useful for life moments. What has been disappointing on the quality of a few of the items, namely photobook and large framed photos. Particularly prints in black and white. The quality just isn’t there, which is a shame as it would prevent me from buying these sorts of products in future.”

Helpful Report

Posted 1 month ago

We're so sorry to hear about the disappointment here, Louis! If you'd like to reach out to us at support@papier.com with photos of the item, we'll be happy to look into this for you. Papier CS Team

Posted 1 month ago

“Just the most beautiful and stylistic calendars! Have been ordering for the last 5 years and always make the best Christmas presents.”

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Posted 1 month ago

“My awesome product, fantastic service!”

Helpful Report

Posted 1 month ago

“I purchased an address book for my daughter's birthday. There were so many delightful covers to choose from, which made it very difficult to select just one. I love the quality and layout of the book and I know it will be sturdy enough to last her a long time.”

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Posted 1 month ago

“I adore the planner I purchased. It’s beautiful and I love the layout. My fiancé also bought me a reading log from Papier with beautiful birds on it. Both products are stunning! Will be buying yearly!”

Helpful Report

Posted 1 month ago

“I got the 2025 hardback diary with the leopard print and my name embossed. I really love it, I've had a digital diary for years and have always missed my Filofax. Lovely to be writing again! Great condition and layout. I've also bought the hardback Recipe book for my girlfriend which looks great, I'm sure she'll love it.”

Papier 5 star review on 4th January 2025

Helpful Report

Posted 1 month ago

“Inside paper too thin. I love the cover options and it’s beautiful but for the functionality of it, I’m using a regular pen and it shows through on the other side. Ordered a new planner from a different vendor”

Helpful Report

Posted 1 month ago

So sorry to hear about the disappointment here! If you'd like to reach out to us at support@papier.com with photos of the item, we'll be happy to look into this for you. Papier CS Team

Posted 1 month ago

“Use it a lot but wonder if you quality check cards? I sent a photograph card to Australia and apparently one of the heads was chopped off which I wouldn’t of purposely done.”

Helpful Report

Posted 1 month ago

Sorry to hear this, Katharine! If you'd like to reach out to us at support@papier.com with photos of the item, we'll be happy to look into this for you. Papier CS Team

Posted 1 month ago

“Beautiful personalised products that the recipients were delighted with.”

Helpful Report

Posted 1 month ago

“Product was okay, expensive for the quality. Had a few issues with the delivery and customer service was very unhelpful.”

Helpful Report

Posted 1 month ago

Sorry to hear this! I can see your order was marked as delivered on 30th December, ahead of your estimated arrival date, but please do reach out to us at support@papier.com if you have any further issues. Papier CS Team

Posted 1 month ago

“Great quality and quick shipping. Bought as a gift and they loved it! Thinking about getting one for myself. :)”

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Posted 1 month ago

“Excellent quality . My partner loved it for Christmas”

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Posted 1 month ago

“Beautiful product and superb customer service. I ordered late, so delivery before Christmas was unlikely, but the customer service team were excellent via WhatsApp and email to change my delivery address and keep me up to date.”

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Posted 1 month ago

“Never received my order”

Helpful Report

Posted 1 month ago

So sorry to hear this, Kate! We've reached out via email to arrange a solution for you. Papier CS Team

Posted 1 month ago

“First time buyer… really really disappointed!!!! Paid extra for express delivery and ended up waiting more!!!!”

Helpful Report

Posted 1 month ago

So sorry to hear this, Laura! We've processed a refund on the shipping fee paid to compensate this delay. Papier CS Team

Posted 1 month ago

Papier is rated 4.6 based on 16,721 reviews