Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.64

4.6 Rating 16,740 Reviews

92 %

of reviewers recommend Papier

4.6

Based on 16,740 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Papier:

Papier is the new and simple way to personalise and send beautifully designed cards to friends and loved ones, as well as create bespoke invitations & stationery.

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Email:

support@papier.com

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Papier 5 star review on 23rd February 2025

601

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The shopping experience was smooth and the shipping was quick. The quality of the book is worth every penny.”

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Posted 5 months ago

“My package got lost in the mail and I have not received it or a refund.”

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Posted 5 months ago

So sorry to hear that, Emily! I can see Nicole has now processed a refund on the missing order for you. Papier CS Team

Posted 5 months ago

“I bought my sister a personalised note book for her (over 60th) birthday. She is hard to buy for as has everything she needs and means to buy anything she doesn't need. She was genuinely delighted with the quality, design and personalised note book.”

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Posted 5 months ago

“Simple website, great products and finish and always a quick turnaround.”

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Posted 5 months ago

“Gorgeous design of my academic planner, but all of the pages are out of order! The organisation makes no sense, some of the months are in the wrong place, so I've ended up just putting sticky notes in it in order to find what I need. Maybe the chaos suits me, but can't say I'm not upset, having waited for a year to get it only to find out that it is much harder to use than I expected without somehow rearranging the pages myself.”

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Posted 5 months ago

Oh no, so sorry to hear this, Esme! Please do reach out to us at support@papier.com with photos showing the issue so we can arrange a replacement for you. Papier CS Team

Posted 5 months ago

“Lovely and uniques birthday cards!”

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Posted 5 months ago

“This agenda is so nice it makes me want to be organized.”

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Posted 5 months ago

“Terrible! Lovely product which was due to arrive on 14th August for my father-in-laws 80th birthday party, didn't arrive until 23rd August, 6 days after the party so completely useless. I would like a full refund. Tom”

Helpful Report

Posted 5 months ago

So sorry to hear about the delivery delay, Tom! We've now processed a full refund for the trouble. Papier CS Team

Posted 5 months ago

“I’ve used Papier consistently for a while now, mostly for cards. The selection allows personalisation or something that at least looks good for an affordable price.”

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Posted 5 months ago

“I had a great experience with papier - the product i received was perfect and more than i could've hoped for! It was exactly what I wanted and the customer support page was extremely helpful - they sent me a new planner rush order when my first order didn't ship correctly. I had the best experience and will definitely purchase again from them!”

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Posted 6 months ago

Thanks for your lovely feedback, Olivia - I'll certainly pass this on to Melissa! Papier CS Team

Posted 5 months ago

“I am so happy about my calendar week papier Being ordering for 3 years and I ove it Thank you Papier”

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Posted 6 months ago

“Wonderful company to buy from- exceptional product and customer service.”

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Posted 6 months ago

“Papier's packaging, paper quality and attention to detail is amazing. I loved everythign about my new diary and was very excited to use it! I love a good branding and Papier is doing it well. My friend also got one from my reccommendation and she loves a good notebook too! PS. My cats also approved of the packaging!”

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Posted 6 months ago

“Really really loved how the printing of my Save the Date for my custom design turned out. Was a bit disappointed with the envelope printing of the addresses which were some what smudged.”

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Posted 6 months ago

“Gorgeous notebooks, took a little time to come but well packaged when it did arrive.”

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Posted 6 months ago

“I really liked the style of notecards but the border was uneven on the printed version. I contacted customer service and they sent me new cards, but they had the same issue of an uneven border. They don't look particularly professional and I'm not sure if I'll be able to use them--this has been a frustrating process. I imagine other notecard designs might be better, but I don't think this design should be offered if it can't be reliably produced.”

Helpful Report

Posted 6 months ago

So sorry to hear this, Brianna - this is certainly not in line with our usual standards! If you'd like to get in touch with us at support@papier.com with photos of the replacement order, we'll be happy to arrange a solution for you. Papier CS Team

Posted 5 months ago

“I love the quality of Papier's academic planner, but there were some features lost between last year's academic planner and this year's academic planner--there's no longer a recipe section or a finance tracker that I found helpful and there's now only one bookmark. These are small things but they make the product less impressive.”

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Posted 6 months ago

“I ordered place settings for my wedding to save writing them by hand, I picked the style I wanted and the process for filling in all the names was super easy and paid for them and they arrived 5 days later and kept informed of the process right throughout, when they arrived I was really happy and would buy again from here and thoroughly recommend.”

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Posted 6 months ago

“I have been anticipating purchasing a Papier planner for several months now, and was thrilled to finally purchase it with a 15% off code. I was not disappointed when I received the planner, complete with personalization exceeding my expectations. My only complaint was that the pages of the planner were slightly thinner than I was expecting, however I tested my daily use pens, and was happy to find that none bled through despite the thinness. Overall, very pleased!”

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Posted 6 months ago

“The placecards I bought were absolutely lovely - much admired by my guests. The quality of the card was good and the design lovely!”

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Posted 6 months ago

Papier is rated 4.6 based on 16,740 reviews