Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.64

4.6 Rating 16,751 Reviews

92 %

of reviewers recommend Papier

4.6

Based on 16,751 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Papier:

Papier is the new and simple way to personalise and send beautifully designed cards to friends and loved ones, as well as create bespoke invitations & stationery.

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Email:

support@papier.com

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Papier 5 star review on 27th February 2025

602

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Beautiful diary. Excellent service and delivery”

Helpful Report

Posted 7 months ago

“Thought my books were very expensive for paper and photo quality, particularly given I bought three books. Also the text on front of book was over the photo and I’m sure this wasn’t the case in the preview.”

Helpful Report

Posted 7 months ago

Sorry to hear about the disappointment with your photobooks, Christine! Please feel free to get in touch with us at support@papier.com with photos of the issues so we can look into this for you. Papier CS Team

Posted 7 months ago

“It was for me and my girlfriends 1 year anniversary”

Helpful Report

Posted 7 months ago

“Delighted to receive Papier floral peonies diary/notebook for my desk! Simply lovely and so beautifully wrapped! Looking forward to ordering a new Diary for next year.”

Helpful Report

Posted 7 months ago

“Had a papier academic planner last year and was very pleased with it, so I got a midyear one for this year, because I’m not in school any longer. Unfortunately I’m very disappointed with this one and wouldn’t order again. The paper is thinner and feels cheap, all of the nonsense holidays (international day or happiness? World book day?) weren’t on my previous planner and use up space and doesn’t add anything, and the layout is bad but I don’t want to go back to the academic planner because it had a lot of extra stuff.”

Helpful Report

Posted 7 months ago

So sorry to hear about the disappointment here! I'll definitely pass your feedback on. Regarding the quality, please feel free to contact us at support@papier.com with photos of the item so we can arrange a solution for you. Papier CS Team

Posted 7 months ago

“I’ve ordered two things from Papier. Wedding thank you cards which were lovely quality and a Father’s Day mini photobook which was awful quality. In future I’ll only order printed items that I can get a sample of first and won’t use Papier for photo books in future.”

Helpful Report

Posted 7 months ago

So sorry to hear about the disappointment with your photobook, Katie! Please feel free to reach out to us with photos of the issue to support@papier.com so we can look into this for you. Papier CS Team

Posted 7 months ago

“The mid year diary is lovely, although would be nicer with a fabric cover. The pens unfortunately are dry and don't work. The customer service was excellent and they sent me a new packet, but unfortunately they are also dry so I can't give a good review for the product.”

Helpful Report

Posted 7 months ago

Oh no - so sorry to hear that, Elizabeth! Please feel free to get in touch with us at support@papier.com with photos of the issue and we can of course arrange a solution for you. Papier CS Team

Posted 7 months ago

“I’ve always loved Papier, it was my go to for gift giving and I always got their planners and journals every year. However I was very disappointed with my purchase last month because I had paid $39.99 for the express shipping (which pushed me well over what I had intended to spend) for some gifts I had ordered and when it looked that they were behind schedule to arrive I emailed customer support. Customer support assured me that they would arrive in time and they did not. I had to leave for a trip with no gifts for people who were very much looking forward to receiving them. Was a very disappointing experience and discouraged me from purchasing from Papier again.”

Helpful Report

Posted 7 months ago

So sorry to hear this, Mary! We've processed a shipping refund to compensate the trouble. Papier CS Team

Posted 7 months ago

“I’m very disappointed that the special card i designed and ordered arrived after the event- my daughter’s wedding!!! Its expected delivery date was 26 June in time for the wedding inn 29th June. It didn’t arrive till 1st JULY!!!! The photo book was of good quality although some photos were blurry- something that most digital photo book companies alert you to when you upload the photo. Not sure why Papier doesn’t have this filter alert? I would appreciate a full refund for this very poor service. This would restore my confidence in your company. Thanks.”

Helpful Report

Posted 7 months ago

So sorry to hear about the delivery trouble - we've processed a postage refund for the card to compensate the delay. With regards to the photobook, please feel free to get in touch with us at support@papier.com with photos of the issues so we can arrange a solution for you! Papier CS Team

Posted 7 months ago

“The ease of website use and quality of the finished photobook exceeded all of my expectations. Thank you so much Papier. I will certainly be using you again.”

Helpful Report

Posted 7 months ago

“I really love my schedule! I wish I could make one without the logo so prominent on the front. I also would love to be able to edit the photo layout or have more options with photo layouts.”

Helpful Report

Posted 7 months ago

“The card never arrived, so can I have a refund”

Helpful Report

Posted 7 months ago

So sorry to hear that, Matthew! We've processed a refund for you. Papier CS Team

Posted 7 months ago

“Beautiful cards, lovely quality and quick delivery. Thank you very much Papier :)”

Helpful Report

Posted 7 months ago

“Order arrived one week after shipping, despite being sent on first class”

Helpful Report

Posted 7 months ago

So sorry for the delivery trouble here! We've processed a postage refund to compensate the delay. Papier CS Team

Posted 7 months ago

“Great product and design. I would only suggest to use thicker paper for the ones who loves to use ballpens.”

Helpful Report

Posted 7 months ago

“The designs are beautiful! It was hard to choose the one I wanted. I love being able to see the pages before buying. Wish the planners were organized by month, though. I didn’t realize they’re grouped by page type when I made my purchase. I thought it was grouped that way online just as an example.”

Helpful Report

Posted 7 months ago

“I got the photobook for my best friends birthday and she absolutely loved it, it so beautifully captured so many of our memories!”

Helpful Report

Posted 7 months ago

“I ordered a personalised Guest Book for my wedding, on receipt of the guest book there was a slight misprint on the photograph of my Husband. With only 5 days to go before the wedding Papier were super helpful reprinted and posted with special delivery to ensure a perfect guest book was received prior to our special day. Can't fault the service and the second guest book was perfect.”

Helpful Report

Posted 7 months ago

“Lovely personalised cards. Great quality and quick delivery.”

Helpful Report

Posted 7 months ago

“Overall cute stuff, may have just ordered an item that was kind of a dud”

Helpful Report

Posted 7 months ago

I'm sorry to hear you're not 100% happy with your order! Please feel free to reach out to us at support@papier.com with photos of the item so we can assist with a solution for you. Papier CS Team

Posted 7 months ago

Papier is rated 4.6 based on 16,751 reviews