Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.64

4.6 Rating 16,928 Reviews

91 %

of reviewers recommend Papier

4.6

Based on 16,928 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Papier:

Papier is the new and simple way to personalise and send beautifully designed cards to friends and loved ones, as well as create bespoke invitations & stationery.

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Email:

support@papier.com

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I like the format of my planner, but do have a couple suggestions. Most of all, the print is way too light. The ink needs to be much darker to be able to see it. This is such a problem that I would not buy this product again. It would also be better if there were tabs for the months, notes, etc. And, finally, it would be great to have a pocket page to use for loose papers.”

Helpful Report

Posted 2 months ago

Thanks so much for the feedback, Maureen - we'll certainly pass this on and do apologise for any disappointment! If there are any issues with your planner, please do feel free to reach out to us at support@papier.com and we'll be happy to help. Papier CS Team

Posted 2 months ago

“The planner is cute, not the quality I would expect for the cost. There are other planners on the market that deliver more for the price. The shipping was also insanely long, I ordered this for the start of the year and it arrived two weeks later which was the second full week of January which wasn’t ideal.”

Helpful Report

Posted 2 months ago

So sorry to hear this, Ashley! It looks like economy shipping was selected for your order, which can take 7 business days from dispatch. We'll certainly pass your feedback on, however. Regarding the quality issue, if you'd like to contact us at support@papier.com with any relevant photos, we'll be happy to look into this for you. Papier CS Team

Posted 2 months ago

“The planner that I purchased looked lovelier in the image. The actual product is really not meeting my standards. As an example, it doesn’t have a string or sash to save your place at this price point. I believe it should don’t think I’ll be purchasing again from your brand. Thank you for allowing me to provide feedback.”

Helpful Report

Posted 2 months ago

So sorry to hear about the disappointment with your planner, Luz! We'll certainly pass your thoughts on to our product team as we're always looking to improve our products based on customer feedback. Papier CS Team

Posted 2 months ago

“Love my planner so far but it was shipped to me damaged.”

Helpful Report

Posted 2 months ago

So sorry to hear this, Taylor! We've reached out via email to arrange a solution. Papier CS Team

Posted 2 months ago

“It looks more premium in the photos than in real life. The paper feels thick in touch, but when you write on it, the ink bleeds through to the other side. The layout is not very practical – a monthly overview is only available at the beginning of the calendar (whole year) instead of before each month. The color is also different from what you see online; I ordered dark green, but it’s 1-2 shades lighter, which is disappointing as it’s not the beautiful shade of green shown in the pictures. The price is on the higher side, but the calendar doesn’t fully reflect that quality. If you don't mind that it's still a good product.”

Helpful Report

Posted 2 months ago

We're sorry to hear this, Lydia - we'll certainly pass your feedback on! We've reached out via email to arrange a solution now. Papier CS Team

Posted 2 months ago

“I love the front designs of the diaries but I really wish the ring bound ones were a hard cover as they'd feel a nicer quality.”

Helpful Report

Posted 3 months ago

Thanks for your feedback, Emily - we'll certainly pass this on and do apologise for any disappointment! If there are any issues with the product received, please feel free to pop over any relevant photos to support@papier.com and we'll be happy to look into this. Papier CS Team

Posted 3 months ago

“Good but expensive.”

Helpful Report

Posted 3 months ago

Thanks for your feedback, Chrissie! We'll certainly pass this on and do apologise for any disappointment. If there are any issues with the product received, please do contact us with photos at support@papier.com and we'll be happy to help. Papier CS Team

Posted 3 months ago

“While the product quality seems high when viewing the products online, they are not necessarily so in real life. I ordered the sticky notes with holder, and the adhesive is very, very poor. The notes do not stick at all once they are removed from the pad. The custom spiral notebook I ordered is of better quality, but I feel the price points are too high.”

Helpful Report

Posted 3 months ago

Thanks for your feedback - we're so sorry to hear this! If you'd like to pop over any photos showing the issues to support@papier.com, we'd be happy to look into this further. Papier CS Team

Posted 3 months ago

“Beautiful planner but when I went to fill in the months realized it was a four month planner! Didn’t even know they existed. Technically my fault because in one of the two descriptions below the picture it said it but not in the title or first few sentences. So I paid 40 for a personalized hardcover planner that lasts through April. Just an FYI FOUR month planners exist!! Maybe that should be in the title.”

Helpful Report

Posted 3 months ago

So sorry for the disappointment here, Margaret! We'll certainly pass your feedback forwards. Papier CS Team

Posted 3 months ago

“Beautiful product and I can’t wait to use it! Unfortunately after opening it for the first time the spine was creased. Disappointing co suffering the cost”

Helpful Report

Posted 3 months ago

Sorry to hear this, Sarah! If you'd like to send over some photos of the issue to support@papier.com, we'll be happy to look into this. Papier CS Team

Posted 3 months ago

“It was my first purchase with you and overall I'm happy with the product and personalization. I'm disappointed in the packaging it's shipped in. With cutting down on material used for shipping, it sacrifices the condition it arrives in... damaged.”

Helpful Report

Posted 3 months ago

Sorry to hear this, Rebecca! If you'd like to pop over a photo showing the damage to support@papier.com, we'll be happy to look into this for you. Papier CS Team

Posted 3 months ago

“The quality is amazing I had a trolly full that i intended to buy the next day however when I returned to the website every single item was out of stock I needed to buy my diary that day as I like haveing a diary to start the year off aswell as a couple pens and a recipie book among other things. I ended up settling with a diffrent brand which has upset me as I was really looking forward to my Italian inspired diary however there's always next year”

Helpful Report

Posted 3 months ago

Thanks for your feedback, Lily! We're sorry to hear that the product went out of stock before you were able to place your order - we hope you'll give us another try next year. Papier CS Team

Posted 3 months ago

“Gorgeous diary, but took a lot longer than the advised timeframe. Meaning that the birthday present did not arrive on time.”

Helpful Report

Posted 3 months ago

So sorry to hear that this didn't arrive on time! We've processed a postage refund to compensate the delay. Papier CS Team

Posted 3 months ago

“I thought the cards I ordered were nice, but the price was way too high for what I am comfortable spending. Again, nice cards and good service, but next time I will research less expensive options.”

Helpful Report

Posted 3 months ago

Thank you for your feedback and we're sorry for the disappointment here - this will certainly be passed forwards! Of course, please do reach out to us at support@papier.com if you do have any issues with your order. Papier CS Team

Posted 3 months ago

“I was thrilled to discover your reading log! But the personalization process was not a positive experience. I have one as a gift and the type is so tiny that I had to show the recipient where her name was!”

Helpful Report

Posted 3 months ago

Sorry to hear this, Rita! If you'd like to pop over a photo of the issue, we'll be happy to look into this for you. Papier CS Team

Posted 3 months ago

“The diary looks beautiful - my only negative feedback is that the print is so faint to be almost illegible. For that I am disappointed given how much the diary cost.”

Helpful Report

Posted 3 months ago

So sorry to hear this, Jill! If you'd like to contact us at support@papier.com with any photos of the issue, we'd be happy to help. Papier CS Team

Posted 3 months ago

“I have ordered from Papier in the past and the hardcover bound planners/etc. are much better quality than the spiral. I wish the cover and backing was a little sturdier. All of there stuff is so beautiful though, I would just rather have the hardcover.”

Helpful Report

Posted 3 months ago

Sorry to hear this, Sarah - we'll certainly pass your feedback on! If you'd like to reach out to us at support@papier.com with details of the issue, we'd be happy to look into this further for you. Papier CS Team

Posted 3 months ago

“I usually love Papier diaries however I feel that the quality has changed this year. The paper feels thinner, so does the laminated card at the front and back. The printing seems to have a few minor errors throughout the diary pages. The front cover doesn’t look like the colour I chose on the website and it seems a little pixelated.”

Helpful Report

Posted 3 months ago

So sorry to hear this, Holly! If you'd like to send over any photos of the issues to support@papier.com, we'll be happy to help. Papier CS Team

Posted 3 months ago

“Unfortunately my personalised gift didn’t come in time for the holidays, but team was quick to amend a lost shipment. Hopefully can order again soon.”

Helpful Report

Posted 3 months ago

So sorry to hear this, Devin! I can see Melissa has assisted with a refund but please do reach back out to us if you have any further queries. Papier CS Team

Posted 3 months ago

“Lovely diary that my granddaughter requested for Xmas but we live in Australia & it’s a UK diary with different dates for things like Mothers Day , this should have pointed out to me”

Helpful Report

Posted 3 months ago

We're sorry for the disappointment here, Cheryl! We do outline what's included in each product on the product page, but we'll certainly pass your feedback forwards. Papier CS Team

Posted 3 months ago

Papier is rated 4.6 based on 16,928 reviews